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Customer Service Supervisor Jobs (NOW HIRING)

Promachbuilt

Customer Service Supervisor

Oconomowoc, WI · Hybrid

As a Customer Service Supervisor , you lead a team responsible for managing customer accounts, handling service inquiries, and ensuring a high level of customer satisfaction. You'll partner closely ...

ISS

Customer Service Supervisor Apply now Job no: 539771 Work type: Full time Location: Gold Coast Categories: Cleaning, Management, Housekeeping ISS IS A PLACE TO BE YOU "Connecting People and Places to ...

Dixon

Customer Service Supervisor

Chestertown, MD

$60K - $80K/yr

Customer Service Supervisor Location: 1 Dixon Square, Chestertown, MD 21620 Work Hours: 8:00 AM - 5:00 PM, Monday through Friday Competitive Compensation: $60,000 - $80,000 per year Make the Right ...

Public Storage

Customer Service Supervisor

Glendale, CA · On-site

The Customer Service Supervisor will oversee a team of customer service representatives, monitor service quality, evaluate call and survey data, and partner with leadership to implement strategies ...

Seed to Table

Customer Service Supervisor

Naples, FL · On-site

Customer Service Supervisor plays a major role and are responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. The Customer Service ...

Seed to Table

Customer Service Supervisor

Naples, FL · On-site

Customer Service Supervisor plays a major role and are responsible for maintaining excellent customer service, providing assistance and responding to customer concerns. The Customer Service ...

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Customer Service Supervisor information

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$24.5K

$58K

$101K

How much do customer service supervisor jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How much should a supervisor be paid?

The average salary for a Customer Service Supervisor varies by location and experience but typically ranges from $40,000 to $60,000 annually. Factors such as industry, company size, and certifications can influence compensation levels, and supervisors often benefit from leadership skills and customer service expertise.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the role of a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, and train staff to improve service efficiency. Strong communication, leadership skills, and familiarity with customer management tools are essential for this role.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and a strong understanding of customer service strategies and tools.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What is a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance, and may assist with training and scheduling, often using customer management tools. Strong communication and leadership skills are essential for this role.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What cities are hiring for Customer Service Supervisor jobs? Cities with the most Customer Service Supervisor job openings:
What are the most commonly searched types of Customer Service Supervisor jobs? The most popular types of Customer Service Supervisor jobs are:
Who are the top companies hiring for Customer Service Supervisor jobs? The top employers for Customer Service Supervisor jobs are:
What states have the most Customer Service Supervisor jobs? States with the most job openings for Customer Service Supervisor jobs include:
What job categories do people searching Customer Service Supervisor jobs look for? The top searched job categories for Customer Service Supervisor jobs are:
Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 23% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Supervisor

Promachbuilt

Oconomowoc, WI • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist-whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey.

Build Your Career as aCustomer Service Supervisor in a Growing Company

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist-whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey

Do we have your attention? Keep reading.

CL&D, a division of ProMach, has an exciting opportunity for a Customer Service Supervisorbased inOconomowoc, WI. This is a hybrid role, three days in the office and two days at home.

As a Customer Service Supervisor, you lead a team responsible for managing customer accounts, handling service inquiries, and ensuring a high level of customer satisfaction. You'll partner closely with Sales, Account Services, and Operations to support customer needs, resolve issues, and drive continuous improvement across our service processes.

Are you motivated by leading a team, building relationships, and improving the customer experience?

In this role, you will:

  • Lead, coach, and support a team focused on customer service and account management, driving strong performance and accountability
  • Provide training, feedback, and ongoing development to help your team succeed
  • Serve as a key support resource for customer accounts, ensuring timely issue resolution and exceptional service
  • Oversee order processing from start to shipment, ensuring accuracy and alignment with customer expectations
  • Partner with Sales and Operations to support product launches, design changes, and evolving customer needs
  • Monitor customer service performance metrics and identify opportunities to improve response times, quality, and satisfaction
  • Address escalated customer concerns related to pricing, quality, technical details, and workflow processes
  • Drive process improvements and help standardize workflows to improve efficiency and team effectiveness

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

If this sounds like you, we want to connect!

  • An Associate's or Bachelor's degree preferred
  • 3-5 years of experience in customer service and leadership roles
  • Experience in a customerfacing role, ideally within manufacturing, printing, or a related industry
  • Strong problemsolving skills and the ability to manage multiple priorities in a fastpaced environment
  • Excellent communication and interpersonal skills to build relationships internally and with customers
  • Proficiency with Microsoft Office and familiarity with ERP and CRM systems
  • The ability to analyze order data and communicate both financial and operational impacts
  • Strong attention to detail, organization, and time management skills

With facilities in Wisconsin and South Carolina, CL&D Graphics offers roll-fed film and pressure-sensitive labels, shrink sleeves, pouches, lidding, and preprinted thermoform solutions to consumer packaged goods companies across North America. They provide complex, high-quality graphics for most unsupported film applications in the marketplace, along with research and development expertise in new product design as well as on-site technical support for packaging solutions to ensure consistent, attention-grabbing products in the marketplace. Additionally, CL&D Digital produces short run, production quality prototypes and promotional samples to help bring products to market quickly with no minimum orders and rapid delivery for companies of all sizes.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What's in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.

Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

#CLD #Hybrid

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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