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Customer Service Supervisor Jobs (NOW HIRING)

Fellers, LLC

Customer Service Supervisor

Southlake, TX · On-site

About the role The Customer Service Supervisor will be responsible for leading the customer service team to ensure the overall success and satisfaction of our customers. You will assist in building ...

NetVendor LLC

Customer Service Supervisor

Tualatin, OR · On-site

About the Role The Customer Service Supervisor leads and develops a team of Customer Service Representatives (CSRs) and collaborates with peer supervisors to drive a high-performing, customer-focused ...

NetVendor

Customer Service Supervisor

Tualatin, OR · On-site

About the Role The Customer Service Supervisor leads and develops a team of Customer Service Representatives (CSRs) and collaborates with peer supervisors to drive a high-performing, customer-focused ...

Brady

Customer Service Supervisor

Milwaukee, WI · On-site

The Customer Service Supervisor directs and enables staff to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. This ...

ISS

Customer Service Supervisor Apply now Job no: 539771 Work type: Full time Location: Gold Coast Categories: Cleaning, Management, Housekeeping ISS IS A PLACE TO BE YOU "Connecting People and Places to ...

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How much do customer service supervisor jobs pay per year?

As of Jun 7, 2026, the average yearly pay for customer service supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
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Customer Service Supervisor jobs near you
Customer Service Supervisor

Customer Service Supervisor

Fellers, LLC

Southlake, TX • On-site

Full-time

Posted 2 days ago

Job description

About Fellers, LLC
Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. In 2021 Fellers was purchased by APG, a San Francisco based Private Equity firm. Since this time, Fellers has invested heavily in their business and has expanded into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers. This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering. Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service.
Come Join Fellers!
We are looking for an experienced Customer Service Supervisor to join our team!
About the role
The Customer Service Supervisor will be responsible for leading the customer service team to ensure the overall success and satisfaction of our customers. You will assist in building and nurturing customer relationships, driving customer adoption and retention, and maximizing customer lifetime value. Your focus will be on supporting the execution of customer success strategies, implementing best practices, and driving organizational alignment to achieve customer service objectives.
What you'll do
  • Support scheduling and optimize workforce management to meet service level targets and ensure adequate coverage during peak periods
  • Lead, mentor, and supervise a customer service team
  • Provide ongoing coaching and feedback, and conduct performance evaluations
  • Foster Team development through effective coaching, positive motivation, clear communication of objectives and ongoing skills/product training with regular informal and formal feedback sessions
  • Provide guidance and support to team members in managing customer relationships and resolving escalations
  • Assists in successful resolution of escalated customer issues
  • Support the development of team members with a focus on maintaining and building customer relationships
  • Utilize customer service metrics, goals, and key performance indicators (KPIs) to measure and track team and individual performance
  • Assist in identifying opportunities for process improvement and drive initiatives to enhance the customer service function
  • Collaborate with other departments, such as sales, marketing, operations and product, to align customer service efforts with overall company goals, driving employee development and mission alignment
  • Additional responsibilities as assigned

Education and Experience:
  • 5+ years in customer service, contact center experience a plus
  • 2+ years of call center supervisor experience is a must
  • Proven team building experience
  • Strong customer relationship management and communication skills
  • Proven ability to collaborate and influence cross-functional teams
  • Results-oriented with a focus on customer satisfaction and business growth
  • Strong organizational and project management skills
  • Proficient with Microsoft Office Suite

Physical Requirements:
  • Work from office/attend meetings in corporate setting
  • Ability to focus on computer monitors for extended period
  • May work from a seated position for extended periods

Work at Home Requirements:
  • Quiet and professional workplace free from noise (kids, pets, etc.)
  • High speed internet access, wired to employee's residence, with minimum speed of 50 mbps
  • A chair and flat surface or desk to work from

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