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Customer Service Supervisor Jobs in Virginia (NOW HIRING)

Gold's Gym

Customer Service Supervisor

Midlothian, VA · On-site

Customer Service Supervisor (CSS) The following provides a detailed description for the position of Customer Service Supervisor. Actual duties performed may vary slightly. General Position ...

DSV A/S

Customer Service Supervisor

Sterling, VA · On-site

$60K - $70K/yr

Customer Service Supervisor Time Type: Full Time Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services.

Wawa, Inc.

Customer Service Supervisor

Woodford, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Staunton, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Lynchburg, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Daleville, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Chesapeake, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa

Customer Service Supervisor

King George, VA

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

PetSuites

Customer Service Supervisor

Chesapeake, VA · On-site

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Wawa, Inc.

Customer Service Supervisor

Ruther Glen, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

King George, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Fairfax, VA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

PetSuites

Customer Service Supervisor

Chesapeake, VA

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

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Showing results 1-20

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Virginia

Customer Service Supervisor information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do customer service supervisor jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer service supervisor in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What skills do you need to be a customer service supervisor?

A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.

What is the role of a customer service supervisor?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to customers. They handle escalated issues, monitor performance metrics, and train staff to improve service efficiency and customer satisfaction.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and a strong understanding of customer service strategies and tools.

Is a supervisor a high position?

A Customer Service Supervisor is a mid-level management role responsible for overseeing customer service teams and ensuring quality standards. While it is a supervisory position with increased responsibilities, it is generally considered below higher management roles such as manager or director.

What are the key skills and qualifications needed to thrive as a Customer Service Supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What does a Customer Service Supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What are the most commonly searched types of Customer Service Supervisor jobs in Virginia? The most popular types of Customer Service Supervisor jobs in Virginia are:
What are popular job titles related to Customer Service Supervisor jobs in Virginia? For Customer Service Supervisor jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Supervisor jobs in Virginia look for? The top searched job categories for Customer Service Supervisor jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Supervisor jobs? Cities in Virginia with the most Customer Service Supervisor job openings:
Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

Customer Service Supervisor

Gold's Gym

Midlothian, VA • On-site

Full-time

Re-posted 20 days ago

Job description

Position Description: Customer Service Supervisor (CSS)
The following provides a detailed description for the position of Customer Service Supervisor. Actual duties performed may vary slightly.
General Position Description:
The Customer Service Supervisor (CSS) will lead, direct and control all facets of front desk operations with an emphasis on member service and overall gym administration. CSS reports directly to the General Manager
Major Responsibilities:
Management/Leadership Duties
  • Manage Customer Service Representatives (CSRs) to ensure all company policies and procedures (SOP) are followed.
  • Manage and motivate CSRs to emphasize superior customer service.
  • Conduct bi-monthly staff meetings. (6-8 weeks between meetings)
  • Create CSR work schedule based on staffing requirements per the GM and company budgets. Schedule done a month at a time.
  • Ensure that all employees are wearing proper uniform attire and nametags.
  • Ensure all staff is showing up on time.
  • 30-32 hours a week come from covering set shifts at the service desk. Also, responsible for covering shifts when short staff or staff calls off and a replacement cannot be found

Operations Support
  • Ensures that Service Desk is functioning according to SOP.
  • Manages and controls all front desk binders according to SOP.
  • Integral in helping report equipment and facility issues through Fitness EMS
  • Communicates with GM to ensure all up systems are working properly according to SOP
  • Communicates with GM regarding ways to improve Front Desk operations.
  • Oversees "Lost and Found" items and their storage.
  • Inspect cash register drawer counts and complete after-shift reports.

Concession Management
  • Manage and support concession and tanning sales and promotions.

    • Conducts daily and month-end concession inventories.
  • Inventory Control
  • Count all incoming product

HR/Payroll
  • Hires, trains and supervises all Service Desk associates.
  • Responsible for completing HR paperwork for Service Desk associates prior to new hire orientation.

Administrative
    • Serves as liaison with GM on customer care issues and Member surveys
  • Attends weekly Department Head Meeting

Qualifications & Requirements:
  • Self-motivated and have strong organizational and management skills.
  • Possess thorough understanding of company mission, regional goals and missions, and how his/her facility will participate in these areas.
  • Exhibit a superior sense of customer service at all times.
  • Must be knowledgeable Company policies and enforce them accordingly.
  • Possess good leadership abilities.
  • Must have positive attitude and be able to motivate staff in a positive manner.
  • Must promote team spirit in the workplace.
  • Possess strong motivational, communication, team building and training skills.
  • Excellent communication, organization and customer service skills.
  • Understanding of basic cash procedures.
  • Thorough understanding of Shape
  • Ability to handle challenging customer issues with patience, tact and professionalism.
  • Must have a high level of professionalism, honesty, integrity and work ethic.

Compensation Eligibility:
Hourly wage:
Assigned Hours: 30-35 hours per week
From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold's Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to it's roots- serious training, community and results. As the industry shifts, Gold's Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.
We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!

Apply