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Answering Service Rep Jobs in Virginia (NOW HIRING)

VCA Animal Hospitals

Client Service Representative

Fairfax, VA · On-site

$16.25 - $22.25/hr

The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets ...

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Answering Service Rep information

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What are popular job titles related to Answering Service Rep jobs in Virginia?

For Answering Service Rep jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Answering Service Rep jobs in Virginia look for?

The top searched job categories for Answering Service Rep jobs in Virginia are:

What cities in Virginia are hiring for Answering Service Rep jobs?

Cities in Virginia with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

PATIENT SERVICE REPRESENTATIVE

Richmond, VA • On-site

Virginia Ear Nose & Throat
Outpatient Health Care • 51 - 200 employees
Learn more about Virginia Ear Nose & Throatexternal

$17.25 - $22/hr

Other

Posted 19 days ago

Job description

Patient Service Representative

The Patient Service Representative (PSR) is responsible for the courteous and prompt processing and registration of patients in the waiting area. The PSR is responsible for answering all incoming telephone calls and directing the calls to the appropriate personnel.

Responsibilities
  • Admission of patients
  • Verifies the accuracy and completeness of patient clinical, demographic, and insurance information upon admission of the patient. Enters corrected patient information into the medical software system at the time of admission.
  • Communicates patient and/or surgical delays to the Pre-Operative Nurse.
  • Updates the Billing Schedule for cancellations and/or add-on cases.
  • Informs the pre-operative staff, clinical coordinator, and surgery schedulers of any cancelled and/or altered procedures.
  • Requests the patient or legal guardian to read the Patient's Bill of Rights and Responsibilities.
  • Protects patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk, and keeps discussion of patients' information and procedures to a tone discernible only to the patient/legal guardian.
  • Maintains an orderly and secure system for storing patient charts at the front desk.
  • Always maintains a presence at the front desk apart from lunches and breaks.
  • General management of the telephone system. Deactivating after-hours answering service/night ring; activating after-hours answering service/night ring; and ensuring the after-hours/emergency message is correct and activates.
  • Appropriately secures the waiting area at the end of the business day.
  • Cross-trains in scheduling, medical records, chart preparation, and collections.
  • Maintains confidentiality of patient and organization related information.
  • Scans all medical record information into patients' charts.
  • Participates in committees as assigned.
  • Performs other duties as needed.
Qualifications
  • High school graduate or equivalent.
  • Demonstrated ability to type 45 wpm.
  • Comprehension of medical terminology.
  • Minimum one (1) year receptionist experience in an ambulatory surgery facility, acute-care hospital, or doctor's office.
  • Ability to prioritize and complete tasks in a timely manner.
  • Ability to perform multiple tasks simultaneously.
Environmental/Working Conditions
  • Surgery center setting.
  • Well-lighted, well-ventilated, adequate space.
  • Some exposure to communicable diseases and/or other conditions common to a clinical setting.

Physical/Mental Demands

  • Requires sitting for extensive periods of time.
  • Must be able to view a computer screen for an extended period.
  • Light lifting required up to 15 lbs.
  • Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and such other equipment, as necessary.

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