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Answering Service Rep Jobs (NOW HIRING)

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Description Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

Winchester Hospital

Customer Service Rep

Winchester, MA · On-site

$19.05 - $25.64/hr

As a Customer Service Representative, this position is responsible for representing Winchester ... Previous customer and answering service experience preferred * Excellent communication skills

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How much do answering service rep jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for answering service rep in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.
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Answering Service Rep jobs near you

Answering Service at Telesec Answering Service Yuba City, California

Telesec Answering Services

Yuba City, CA • On-site

$17 - $23/hr

Other

Posted 4 days ago

Job description

Answering Service Representative

This is not a remote position. An answering service representative, or ASR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best ASRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Answering service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these ASRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We are a small company and employ no more than 12 employees. We value our team members like they are part of the family.

This position requires prolonged periods of sitting, frequent use of a computer and telephone, and the ability to lift up to 10 pounds. Manual dexterity and clear verbal communication are essential.

MUST BE FLEXIBLE FOR SCHEDULING. MUST BE ABLE TO WORK AFTERNOONS (1000-1930), EVENINGS (1530-0000), WEEKENDS, AND HOLIDAYS.

Responsibilities:

  • Manage large amounts of incoming calls
  • Type 45 wpm
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills:

  • Ability to answer multi-line phone system.
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Physical Requirements:

  • Must be able to sit for the majority of assigned shift.
  • Must be able to left objects up to 10 lbs in a safe manner on occasion

Required:

  • Candidates must be at least 18 years old
  • Must have H.S. Diploma/GED
  • Must be legally authorized to work in the United States
  • Must have reliable transportation
  • Must pass a drug test
  • Must pass a reference check

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