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Answering Service Rep Jobs (NOW HIRING)

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16 - $20/hr

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Description Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Description Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16 - $20/hr

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

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Answering Service Rep information

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How much do answering service rep jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for answering service rep in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.
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Answering Service Rep jobs near you

Customer Service Representative - Call Center

Answering Service Care

Margate, FL • On-site

$16/hr

Other

Medical, Dental, Vision, PTO

Posted 26 days ago

Job description

Customer Service Representative - Inbound Call Center
Answering Service Care is hiring Customer Service Representatives for our FL, NJ and NC offices! In this role, you will answer calls, take accurate messages, schedule appointments, transfer calls, and help customers from industries such as medical, legal, home services, real estate, and business services.
This is a good fit if you have experience as a customer service representative, receptionist, front desk associate, medical receptionist, call center agent, dispatcher, or office assistant.
Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay)
Pay
  • Starting at
    • Margate, FL = $16.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Rocky Mount, NC = $15.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Hamilton Township, NJ = $18.00/hr + Weekly performance bonus (starting at $2.75/hr)
  • + $0.50/hr after 4 months
  • Weekly direct deposit
Location
  • On-site in our offices in Margate, FL, Hamilton Township, NJ and Rocky Mount, NC
Why Join Answering Service Care
ASC has served businesses for more than 50 years and supports thousands of clients nationwide. We train our agents to handle calls across multiple industries and provide a path to grow into senior agent, quality, training, team lead, and operations roles.
Walk-ins are welcome Monday-Friday, 9:00 AM-5:00 PM, or you can apply online today.
A Legacy of Excellence in Customer Service
For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.
As a third-generation family business, ASC is built on a people-first culture, where long-term relationships-with both clients and employees-are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:
  • Warm, professional call handling
  • Lead intakes
  • Appointment scheduling
  • Call transfers and accurate message relay
  • Live chat, SMS, and email support
At ASC, we get it, so our clients don't have to, and we want you to be part of our growing team.
What You'll Do
  • Answer inbound calls with professionalism, warmth, and accuracy
  • Take messages, gather details, and document information clearly
  • Schedule appointments and route calls to the right person or business
  • Follow client-specific instructions and call scripts
  • Use multiple computer systems while staying focused on the caller
  • Support calls, live chat, SMS, and email when needed
  • Stay calm and helpful during urgent or high-volume situations
What We're Looking For
  • Strong phone voice and written communication
  • Customer service, receptionist, front desk, call center, or office experience preferred
  • Comfortable typing, using computers, and moving between systems
  • Detail-oriented and able to follow instructions accurately
  • Patient, empathetic, and steady under pressure
  • Reliable attendance and a professional attitude
Benefits
  • Health, dental, and vision coverage for full-time employees
  • PTO starts accruing on day one
  • Employee Assistance Program
  • Training and development resources
  • Childcare reimbursement
  • Gym membership reimbursement
  • Advancement opportunities
Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving - We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) - As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation - We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team
Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply