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How much do answering service rep jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for answering service rep in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Answering Service Representative, and why are they important?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

How do Answering Service Reps effectively manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What is an Answering Service Representative?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.
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Answering Service Rep jobs near you

Answering Service and Alarm Monitoring Operator

Telstar Networks

Las Cruces, NM

Other

Posted 25 days ago

Job description

Telstar Networks is hiring for part-time (20 to 30 hours) telephone operators for our Answering Services and Alarm Monitoring Department to start immediately. Weekend, Night and Holiday Availability is Required. Flexible hours are preferred.


Job Duties include:

  • Taking detailed messages as per client
  • Paging and/or arranging multiple party calls
  • Making temporary changes to client information
  • Having a basic understanding of the product and services provided by the client
  • Acting as a direct representative of the client when receiving calls
  • Use of proper telephone etiquette

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