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One Rx Customer Service Representative Jobs (NOW HIRING)

Sleep Rx LLC

Customer Service Representative

Highland, MI

$14.50 - $19.75/hr

... are / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the ... 1+ year of customer service experience (healthcare or DME experience preferred) Knowledge of ...

Rx Valet, LLC

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Customer Service Call Center Representative - Spanish Speaking

Lawrenceville, GA · On-site

$16 - $18/hr

Position Overview Rx Valet is seeking a professional and service-driven Customer Service Representative (CSR) to join our call center team in Lawrenceville, GA. In this role, you will serve as the ...

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One Rx Customer Service Representative information

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How much do one rx customer service representative jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for one rx customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a One Rx Customer Service Representative?

A One Rx Customer Service Representative is a professional who assists customers with inquiries, issues, and concerns related to the One Rx prescription savings program. They provide guidance on how to use the program, help customers find participating pharmacies, and resolve any problems with prescription discounts. These representatives are trained to deliver accurate information and ensure a positive customer experience, often interacting with both patients and healthcare providers. Their goal is to make prescription medications more accessible and affordable for customers.

What are the key skills and qualifications needed to thrive as a One Rx Customer Service Representative, and why are they important?

To thrive as a One Rx Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and prescription processing tools is typically required. Patience, empathy, and active listening are essential soft skills that set top performers apart. These competencies ensure effective support for customers, accurate handling of prescription inquiries, and a positive service experience.

What is the difference between One Rx Customer Service Representative vs Pharmacy Technician?

AspectOne Rx Customer Service RepresentativePharmacy Technician
CredentialsHigh school diploma or equivalent; training providedCertification or registration often required
Work EnvironmentCall centers, customer support settingsPharmacies, hospitals, retail stores
Industry UsageHealthcare, pharmacy servicesHealthcare, pharmacy industry
Primary RoleAssist customers with orders, insurance, and inquiriesPrepare medications, manage prescriptions, assist pharmacists

While both roles support pharmacy operations, the One Rx Customer Service Representative focuses on customer interactions and support, whereas the Pharmacy Technician handles medication preparation and pharmacy tasks. The roles differ mainly in responsibilities and required certifications, but both are essential in the pharmacy industry.

What are some common challenges faced by a One Rx Customer Service Representative, and how can new hires prepare for them?

One Rx Customer Service Representatives often encounter challenges such as handling a high volume of inquiries, resolving complex prescription issues, and communicating clearly with both patients and healthcare providers. New hires can prepare by familiarizing themselves with pharmacy terminology, learning the company's software systems, and practicing active listening to better understand customer needs. Strong organizational skills and patience are essential for managing multiple tasks and maintaining excellent service quality in a fast-paced environment.
More about One Rx Customer Service Representative jobs
What job categories do people searching One Rx Customer Service Representative jobs look for? The top searched job categories for One Rx Customer Service Representative jobs are:
Infographic showing various One Rx Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 4% Part Time, and 4% Contract. Highlights an 100% Physical job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Sleep Rx LLC

Highland, MI

$14.50 - $19.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Benefits:

401(k) matching

Dental insurance

Health insurance

Vision insurance

About Us

Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers.

Position Overview

We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery.

Key Responsibilities

Answer inbound calls and respond to patient inquiries regarding DME products and services

Process orders, verify insurance eligibility, and obtain authorizations

Coordinate with clinical staff, referral sources, and delivery teams

Maintain accurate patient records and documentation

Educate patients on equipment use, policies, and coverage

Resolve concerns with professionalism, empathy, and urgency

Qualifications

1+ year of customer service experience (healthcare or DME experience preferred)

Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)

Strong communication and problem-solving skills

High attention to detail and ability to multitask

Proficiency in EMR/CRM systems and Microsoft Office

Bilingual (Spanish/English) is a plus

What We Offer

Competitive pay

Health, dental, and vision benefits

Paid time off & holidays

Supportive team environment

Opportunities for growth and advancement

Why Join Us?

At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.

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