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One Rx Customer Service Representative Jobs (NOW HIRING)

SLEEP RX LLC

Customer Service Representative

Highland, MI · On-site

$18 - $22/hr

Vision insurance About Us Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME ... Resolve concerns with professionalism, empathy, and urgency Qualifications * 1+ year of customer ...

Restore RX

CSR, Specialty Pharmacy

Brunswick, TN · On-site

$15.25 - $21/hr

Provides customer service responsibilities for Restore RX operations. The successful candidate is ... Essential Functions 1- Answers telephone and handles questions. 2- Receives inbound calls and ...

kirbyrisk

Customer Service Representative I

Mount Vernon, IL

$15.50 - $21/hr

We believe in treating people with respect, supporting one another, and providing opportunities for ... Benefits That Work for You We offer a comprehensive benefits package, including: • Medical, RX ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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One Rx Customer Service Representative information

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How much do one rx customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for one rx customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a One Rx Customer Service Representative?

A One Rx Customer Service Representative is a professional who assists customers with inquiries, issues, and concerns related to the One Rx prescription savings program. They provide guidance on how to use the program, help customers find participating pharmacies, and resolve any problems with prescription discounts. These representatives are trained to deliver accurate information and ensure a positive customer experience, often interacting with both patients and healthcare providers. Their goal is to make prescription medications more accessible and affordable for customers.

What are the key skills and qualifications needed to thrive as a One Rx Customer Service Representative, and why are they important?

To thrive as a One Rx Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and prescription processing tools is typically required. Patience, empathy, and active listening are essential soft skills that set top performers apart. These competencies ensure effective support for customers, accurate handling of prescription inquiries, and a positive service experience.

What is the difference between One Rx Customer Service Representative vs Pharmacy Technician?

AspectOne Rx Customer Service RepresentativePharmacy Technician
CredentialsHigh school diploma or equivalent; training providedCertification or registration often required
Work EnvironmentCall centers, customer support settingsPharmacies, hospitals, retail stores
Industry UsageHealthcare, pharmacy servicesHealthcare, pharmacy industry
Primary RoleAssist customers with orders, insurance, and inquiriesPrepare medications, manage prescriptions, assist pharmacists

While both roles support pharmacy operations, the One Rx Customer Service Representative focuses on customer interactions and support, whereas the Pharmacy Technician handles medication preparation and pharmacy tasks. The roles differ mainly in responsibilities and required certifications, but both are essential in the pharmacy industry.

What are some common challenges faced by a One Rx Customer Service Representative, and how can new hires prepare for them?

One Rx Customer Service Representatives often encounter challenges such as handling a high volume of inquiries, resolving complex prescription issues, and communicating clearly with both patients and healthcare providers. New hires can prepare by familiarizing themselves with pharmacy terminology, learning the company's software systems, and practicing active listening to better understand customer needs. Strong organizational skills and patience are essential for managing multiple tasks and maintaining excellent service quality in a fast-paced environment.
More about One Rx Customer Service Representative jobs
What job categories do people searching One Rx Customer Service Representative jobs look for? The top searched job categories for One Rx Customer Service Representative jobs are:
Infographic showing various One Rx Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

SLEEP RX LLC

Highland, MI • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

About Us

Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers.
Position Overview

We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery.
Key Responsibilities

  • Answer inbound calls and respond to patient inquiries regarding DME products and services
  • Process orders, verify insurance eligibility, and obtain authorizations
  • Coordinate with clinical staff, referral sources, and delivery teams
  • Maintain accurate patient records and documentation
  • Educate patients on equipment use, policies, and coverage
  • Resolve concerns with professionalism, empathy, and urgency
Qualifications

  • 1+ year of customer service experience (healthcare or DME experience preferred)
  • Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)
  • Strong communication and problem-solving skills
  • High attention to detail and ability to multitask
  • Proficiency in EMR/CRM systems and Microsoft Office
  • Bilingual (Spanish/English) is a plus
What We Offer

  • Competitive pay
  • Health, dental, and vision benefits
  • Paid time off & holidays
  • Supportive team environment
  • Opportunities for growth and advancement
Why Join Us?

At Aura Healthcare / Sleep Rx, youre not just filling a role youre making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.