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Answering Service Rep Jobs (NOW HIRING)

The Glass Guru

Customer Service Representative

Redlands, CA · On-site

$16 - $22/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Respond to any voicemails and/or messages from answering service (if applicable) * Respond to ...

Complete Water System LLC

Be Seen First

Dispatcher Customer Service Representative

Phoenix, AZ · On-site

$18.50 - $20/hr

Complete Water Systems LLC is seeking a Customer Service Representative / Dispatcher to join our ... Answering phones in more than an answering service capacity = $1.00 raise. * Also the faster you ...

Complete Water System LLC

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Dispatcher Customer Service Representative

Phoenix, AZ · On-site

$18.50 - $20/hr

Complete Water Systems LLC is seeking a Customer Service Representative / Dispatcher to join our ... Answering phones in more than an answering service capacity = $1.00 raise. * Also the faster you ...

Endeavor Health

$19.89 - $28.84/hr

N/A * Position: Customer Service Representative II * Location: EMH Main Hospital Elmhurst ... Enters Physician Answering Service on-call schedules ensuring correct contact information. Edits ...

Alarm Systems Inc

Customer Service Representative

Quincy, IL · On-site

$16 - $21.75/hr

Customer Service Representatives - Immediate Interviews Available! On-Site Position Not Remote ... Your Day-to-Day Includes: • Answering calls with professionalism and warmth using client-specific ...

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How much do answering service rep jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for answering service rep in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

How to get a job at an answering service?

To get a job as an answering service representative, candidates should have good communication skills, basic computer proficiency, and a reliable phone connection. Many positions require a high school diploma or equivalent and may involve training on specific call handling software. Applying through online job boards or company websites and demonstrating professionalism can improve chances of employment.

What is an Answering Service Representative?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How to make 2000 a week working from home?

Answering Service Representatives can potentially earn $2,000 per week by working full-time hours, providing high-quality customer support, and gaining experience to handle more complex calls. Increasing income may involve working multiple shifts, specializing in niche industries, or earning bonuses for performance. Developing strong communication skills and familiarity with call center software can also improve earning potential.

How do Answering Service Reps effectively manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an Answering Service Representative, and why are they important?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

How much do answering services pay?

Answering service representatives typically earn between $10 and $15 per hour, with some positions paying higher based on experience, certifications, and shift timing. Pay rates can vary depending on the employer, location, and whether the role is part-time or full-time, often with opportunities for overtime or bonuses for handling high call volumes.

What job makes $10,000 a month without a degree?

Answering Service Representatives typically do not earn $10,000 a month without significant experience or specialized skills. High earnings in such roles are uncommon; most high-paying jobs without a degree involve sales, entrepreneurship, or skilled trades, which require experience, certifications, or business acumen.
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Answering Service Rep jobs near you
Customer Support Representative - Watertown

Customer Support Representative - Watertown

Citizen Advocates LLC

Watertown, NY • On-site

$17 - $22/hr

Other

Posted 7 days ago

Citizen Advocates rating

5.9

Company rating: 5.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

SUMMARY/OBJECTIVE:
The CSR is a multi-function position. This important position represents Citizen Advocates first contact with our clients. All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support activities.
Essential Functions (Job Duties)
1. Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable.
2. Refer client to insurance CSR as appropriate.
3. Responsible for entering all data into Netsmart immediately and accurately.
4. Collect any co pay due for that day's service as well as any outstanding balances in accordance with agency policies and procedures for fee schedules and collection. Log this amount on the deposit tracking sheet.
5. Open new screenings in Netsmart for all new clients.
6. Responsible for indicating client arrival on HER.
7. General continuous observation of waiting room for safety and environment.
8. Schedule all follow up appointments in accordance with clinician recommendation, ensuring clients are receiving no more than recommended appointments in advance.
9. Refill the supply of new client paperwork packets.
10. Process clinician work order requests, if applicable.
11. Follow all federal and state confidentiality laws re: HIPAA and CFR42.
12. Maintain clean equipment and uncluttered, safe, functional and effective work area.
13. Triage all incoming calls immediately and evaluate if crisis or standard call. Transfer call when appropriate to correct department or begin the process of helping caller with need (such as scheduling/intake process etc.).
14. Assist with continual review of the schedule to back fill and work the therapist need sooner list.
15. Complete all training required (Relias website) to perform any CSR duties.
16. Develop and maintain constructive and cooperative working relationships with all CABHS staff.
17. Transfer phones at end of shift to answering service (Malone/Saranac Lake clinic) providing accurate information to call center each night, if applicable.
18. Prepare daily deposit.
19. Scanning and attaching documents into Netsmart.
20. Assist in all other customer support duties as needed or directed by supervisor.
21. Respond to messages with the answering service.
Competencies
1. Confidentiality
2. Crisis Management
3. Customer/Client Focus
4. Problem Solving/Analysis
5. Time Management
6. Communication Proficiency
7. Teamwork Orientation
8. Technical Capacity
9. Comply with all CABHS policies and procedures
Position Type/Expected Hours of Work
Part Time Hours
Clinic working hours:
• Malone Clinic-variable hours, hours of operation are M, W, F 8a-5p, T, Th 8a-7p
• Massena Clinic-variable hours, hours of operation are M, T, W, F 8a-5p, Th 8a-7p
• Saranac Lake Clinic-variable hours, hours of operation are M, Th 8a-7p, T, W, F 8a-5p
• Crisis and Recovery Center- 24-hour operation. Schedule determined by supervisor to meet location/departmental needs.
Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur.
Travel
Occasional to frequent depending on need
Required Education and Experience
1. High school diploma or equivalent.
2. Work with mental health or substance use populations preferred.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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