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A-Line Staffing Solutions

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Hybrid Benefits Customer Service Representative

San Diego, CA · On-site

$18.50/hr

Hybrid Benefits Customer Service Representative (San Diego, CA area) A-Line Staffing is hiring a Hybrid Benefits Customer Service Representative in San Diego, CA . If you're interested, APPLY NOW for ...

iShare Inc

Finance - Benefits CSR

Miami, FL · Remote

Initial contract 6 Months. 24 *7 operation, 8 hours shifts to be assigned on a rolling basis The Benefit Disbursement Customer Service Representative is responsible for providing exceptional service ...

Alliant Bank

CSR - Part-Time

Kirksville, MO · On-site

$15 - $20/hr

As a front-line customer service representative, you will play a crucial role in providing ... Identify and recommend products and services that will benefit customers; and * Ensure compliance ...

Bender

CSR - CSR

Norwalk, CT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Say goodbye to boring! Break free and join Bender where no ... BENDER offers a GREAT company culture and AWESOME benefits: · BENDER has been named Best Place to ...

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Benefits Csr information

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$9

$18

$26

How much do benefits csr jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for benefits csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a benefits CSR?

Benefits Customer Service Representatives (CSRs) are professionals who assist employees, clients, or members with questions and issues related to their benefits packages, such as health insurance, retirement plans, and other employee benefits. They handle inquiries, resolve problems, explain benefits details, and process changes or claims. Benefits CSRs play a key role in ensuring individuals understand and can access their benefits, often working for insurance companies, third-party administrators, or corporate HR departments.

What are the most common challenges benefits CSRs face when assisting employees with their benefits inquiries?

Benefits Customer Service Representatives (CSRs) often encounter challenges such as addressing complex questions about coverage, navigating multiple benefits plans, and clarifying policy details for employees. They must stay up-to-date with frequent changes in regulations and plan options, which requires continuous learning. Additionally, handling sensitive or urgent issues with empathy and accuracy is essential, as employees rely on CSRs to resolve concerns promptly and confidentially.

What are the key skills and qualifications needed to thrive as a benefits customer service representative, and why are they important?

To thrive as a Benefits Customer Service Representative, you need strong knowledge of benefits administration, problem-solving skills, and familiarity with relevant regulations, usually supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems, benefits management software, and proficiency in Microsoft Office are typically required. Outstanding communication, patience, and attention to detail help you excel in resolving inquiries and supporting clients. These skills and qualities are vital for ensuring accurate information is provided, customer satisfaction is maintained, and compliance with policies is upheld.

What is the difference between Benefits Csr vs Benefits Specialist?

AspectBenefits CsrBenefits Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in benefits administrationTypically requires a bachelor's degree in HR, Business, or related field; certifications like CEBS are common
Work EnvironmentCustomer service centers, HR departments, call centersHR departments, insurance companies, corporate offices
Employer & IndustryEmployers in healthcare, insurance, and large corporationsSimilar industries, often overlapping with Benefits CSR roles
Search & Comparison IntentUnderstanding entry-level benefits roles, customer service in benefitsIn-depth benefits administration, policy management

Benefits Csr and Benefits Specialist roles often overlap but differ mainly in scope and required credentials. Benefits CSR positions focus on customer service and basic benefits support, while Benefits Specialists handle detailed benefits administration and policy management. Both roles are vital in HR and insurance industries, but Benefits Specialists typically require more advanced education and certifications.

More about Benefits Csr jobs

What job categories do people searching Benefits Csr jobs look for?

The top searched job categories for Benefits Csr jobs are:

Benefits Csr jobs near you
Infographic showing various Benefits Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Hybrid Benefits Customer Service Representative

A-Line Staffing Solutions

San Diego, CA • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Hybrid Benefits Customer Service Representative (San Diego, CA area)

A-Line Staffing is hiring a Hybrid Benefits Customer Service Representative in San Diego, CA. If you’re interested, APPLY NOW for IMMEDIATE consideration.

Benefits Customer Service Representative Details

  • Location: Must live within 2 hours of San Diego, CA 92108
  • Work Style: Hybrid
    • On-site required on Day 1
    • Required to come onsite for meetings or major projects as needed
  • Pay Rate: $18.50/hour
  • Availability: Monday–Friday only
    • Hours vary 8:00 AM–6:00 PM, 32–40 hours/week. Extended hours are 8a – 9p.
    • Possible OT; may need availability 5:30 AM–8:00 PM

Benefits Customer Service Representative Job Description

  • Build rapport quickly and respond to customers compassionately while delivering respectful, accurate, timely support via phone, email, and instant message
  • Adapt your customer service approach to different member personalities and communication styles while maintaining professionalism and diplomacy on difficult calls
  • Handle confidential information in accordance with HIPAA, Data Privacy laws, and company data security requirements
  • Translate health & welfare and pension terms and complex plan information into clear, simple explanations members can understand and act on
  • Read and interpret plan documents and online knowledgebase tools, gather relevant information, resolve immediate questions, and anticipate future member needs

Benefits Customer Service Representative Requirements

  • High School Diploma or GED
  • Open to varied backgrounds; Customer Service or Call Center experience preferred
  • English-speaking candidates welcome
  • Bilingual (Spanish or French) candidates encouraged (pay may vary based on bilingual status)

How to Apply

Please click to apply now! Austin Faris or an A-Line Team Member will reach out as soon as possible.
Phone: 5867107941

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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