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Benefits Csr Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Northfield, VT · On-site

$18.75 - $25.25/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive

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How much do benefits csr jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for benefits csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges benefits CSRs face when assisting employees with their benefits inquiries?

Benefits Customer Service Representatives (CSRs) often encounter challenges such as addressing complex questions about coverage, navigating multiple benefits plans, and clarifying policy details for employees. They must stay up-to-date with frequent changes in regulations and plan options, which requires continuous learning. Additionally, handling sensitive or urgent issues with empathy and accuracy is essential, as employees rely on CSRs to resolve concerns promptly and confidentially.

What are the key skills and qualifications needed to thrive as a benefits customer service representative, and why are they important?

To thrive as a Benefits Customer Service Representative, you need strong knowledge of benefits administration, problem-solving skills, and familiarity with relevant regulations, usually supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems, benefits management software, and proficiency in Microsoft Office are typically required. Outstanding communication, patience, and attention to detail help you excel in resolving inquiries and supporting clients. These skills and qualities are vital for ensuring accurate information is provided, customer satisfaction is maintained, and compliance with policies is upheld.

What is the difference between Benefits Csr vs Benefits Specialist?

AspectBenefits CsrBenefits Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in benefits administrationTypically requires a bachelor's degree in HR, Business, or related field; certifications like CEBS are common
Work EnvironmentCustomer service centers, HR departments, call centersHR departments, insurance companies, corporate offices
Employer & IndustryEmployers in healthcare, insurance, and large corporationsSimilar industries, often overlapping with Benefits CSR roles
Search & Comparison IntentUnderstanding entry-level benefits roles, customer service in benefitsIn-depth benefits administration, policy management

Benefits Csr and Benefits Specialist roles often overlap but differ mainly in scope and required credentials. Benefits CSR positions focus on customer service and basic benefits support, while Benefits Specialists handle detailed benefits administration and policy management. Both roles are vital in HR and insurance industries, but Benefits Specialists typically require more advanced education and certifications.

What is a benefits CSR?

Benefits Customer Service Representatives (CSRs) are professionals who assist employees, clients, or members with questions and issues related to their benefits packages, such as health insurance, retirement plans, and other employee benefits. They handle inquiries, resolve problems, explain benefits details, and process changes or claims. Benefits CSRs play a key role in ensuring individuals understand and can access their benefits, often working for insurance companies, third-party administrators, or corporate HR departments.
More about Benefits Csr jobs
What job categories do people searching Benefits Csr jobs look for? The top searched job categories for Benefits Csr jobs are:
Benefits Csr jobs near you
Infographic showing various Benefits Csr job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Employee Benefits Customer Service Representative

Corporate Synergies

Camden, NJ

$16.25 - $22/hr

Other

Posted 18 days ago

Job description

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Customer Service Representative to their Corporate Synergies team. 

Job Summary:
The Employee Benefits Customer Service Representative handles claims resolution, benefits inquiries, coverage eligibility concerns, and other related issues for our clients' administrators and employees. They work closely with clients and carriers via phone and email to resolve matters within a 24-hour timeframe.

Essential Functions:
   Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution, patient advocacy, and pre-certifications.
   Educate client employees on optimal benefit utilization and provide guidance on cost-effective plan options.
   Maintain detailed records of client interactions, entering data into Salesforce and generating client analysis reports as necessary.
   Use Salesforce to gather client information and enhance service quality.
   Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
   Review Summary Plan Descriptions (SPDs) and benefit summaries for accuracy.
   Offer expertise on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions to clients.
   Act as a primary resource within the team, delivering exceptional customer service and support in resolving insurance and benefit-related issues.
   Address member eligibility inquiries, enrollment entry and confirmation of coverage.

Competencies & Qualifications: 
   Exceptional verbal and written communication abilities.
   Outstanding organizational and multi-tasking capabilities.
   Strong problem-solving skills.
   Skilled at taking initiative, prioritizing tasks, and meeting tight deadlines.
   Proficiency in Spanish (both written and spoken) is a plus.
   Collaborative team member.
   Adaptable and detail-oriented.
   Proficient in Microsoft Office Suite.

Education & Experience:
   Three plus years' experience working in customer service/call center environment.
   Experience with an insurance industry carrier, broker, or insurance related vendor. 
   Knowledge of eligibility claims, medical coding and billing, etc. 
   Knowledge of benefit summaries and Benefit Plan Descriptions. 

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