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Wipro

Customer Service Representative 1

Customer Service Representative 1 The Customer Service Representative 1 at Healthplan Services Inc serves a critical function in maintaining excellent communication and service delivery to our valued ...

Sunland Logistics Solutions, Inc.

CSR 1

Fontana, CA · On-site

$20 - $21/hr

The CSR is primarily responsible for providing outstanding customer service and operational oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly, in depth knowledge of ...

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How much do csr 1 jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for csr 1 in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CSR 1?

A CSR 1, or Customer Service Representative Level 1, is an entry-level position responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. These professionals typically handle phone calls, emails, or chats, ensuring customer satisfaction and accurate documentation of interactions. CSR 1s often follow company protocols and may escalate complex problems to higher-level staff. Strong communication and problem-solving skills are essential in this role. Training is usually provided, making it accessible for candidates new to customer service.

What are the key skills and qualifications needed to thrive as a CSR 1, and why are they important?

To excel as a CSR 1, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically expected. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting the overall reputation of the company.

What are some common challenges faced by a CSR 1 and how can they be effectively managed?

As a CSR 1 (Customer Service Representative Level 1), you may encounter challenges such as handling high call volumes, managing difficult customer interactions, and quickly learning new products or services. It’s important to remain patient and empathetic, utilize active listening skills, and follow established scripts or protocols to ensure consistent service. Many organizations offer training and support from supervisors or more experienced team members, so don’t hesitate to ask for guidance or feedback. Over time, you’ll develop strategies for efficiently resolving issues and maintaining positive customer relationships.

What is the difference between Csr 1 vs Customer Service Representative?

AspectCsr 1Customer Service Representative
CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, sometimes additional training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or corporate offices
Industry UsageCommonly used in customer support roles across industriesWidely used across retail, telecom, banking, and service sectors

Both Csr 1 and Customer Service Representative roles involve assisting customers, handling inquiries, and providing support. The terms are often used interchangeably, but Csr 1 may refer to entry-level positions within larger customer service teams. Understanding these roles helps job seekers identify opportunities suited to their skills and experience.

Is CSR 1 a good entry-level position?

CSR 1 is typically an entry-level customer service role that involves handling customer inquiries, resolving issues, and using communication skills. It often requires basic computer skills and may provide on-the-job training, making it suitable for those starting their careers in customer support.

Is CSR 1 an entry-level job?

CSR 1 is typically considered an entry-level customer service role that requires basic communication skills and a high school diploma or equivalent. It often involves training on company systems and customer interaction protocols, making it accessible to those new to the field.
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What states have the most Csr 1 jobs?

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What job categories do people searching Csr 1 jobs look for?

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Csr 1 jobs near you
Infographic showing various Csr 1 job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative 1

Wipro

Remote

Other

Medical

Re-posted 3 days ago

Wipro rating

7.8

Company rating: 7.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Customer Service Representative 1

The Customer Service Representative 1 at Healthplan Services Inc serves a critical function in maintaining excellent communication and service delivery to our valued customers. This remote position requires engaging with members, providers, and internal teams to resolve complex health insurance inquiries including claims, coverage details, benefits, and deductibles. Through empathy, accuracy, and professionalism, this role upholds the company's reputation for providing top-tier support while ensuring clear and precise information is delivered to all stakeholders.

Key Responsibilities:

  • Accurately document and maintain records of all customer interactions using established systems, ensuring compliance with company and client standards.
  • Provide detailed explanations and education to members and providers regarding eligibility, policy benefits, claims payments, and authorization processes, enhancing customer understanding and satisfaction.
  • Promote and guide customers in the use of self-service tools to optimize their experience and encourage efficient resolution.
  • Analyze patient activity and claims information for resolving benefit inquiries, adjusting claims data when necessary to attain first-contact resolution.
  • Effectively route complex inquiries beyond scope to appropriate departments, ensuring timely follow-up and resolution tracking.
  • Consistently meet or exceed individual, departmental, and client-specific performance goals, contributing to the overall success of the customer support team.
  • Adhere to all client policies, including administrative and contractual guidelines, safeguarding compliance and service quality.
  • Maintain a dedicated work environment with a private office space and a high-speed internet connection to support remote work productivity and privacy.

Qualifications and Skills:

  • Ability to work Monday through Friday from 12:30 PM to 9:00 PM EST, with an initial training schedule of 10:00 AM to 6:30 PM EST lasting three to four weeks.
  • High School Diploma or GED is required and will be verified.
  • Minimum of one year customer service experience preferred, ideally within healthcare or related fields.
  • Strong verbal and written communication skills including professional email and chat etiquette.
  • Demonstrated problem-solving skills with strong reading and analytical abilities.
  • Proficiency in basic computer skills and understanding of technology such as USB connectivity.
  • Highly organized, detail-oriented with a commitment to delivering high-quality work.
  • Ability to work independently with sound decision-making capabilities while complying with company standards.
  • Exceptional attendance record required with no absences for the first 60 days of employment.

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