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Associa

Customer Service Representative

Stockton, CA

$20 - $22/hr

Customer Service Representative One of the fastest-growing HOA management companies in Northern California is looking for a full-time Customer Service Representative to join our team in Stockton, Ca!

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do csr 1 jobs pay per hour?

As of May 29, 2026, the average hourly pay for csr 1 in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSR 1 (Customer Service Representative), and why are they important?

To excel as a CSR 1, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically expected. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this role. These skills are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting the overall reputation of the company.

What are some common challenges faced by a CSR 1 and how can they be effectively managed?

As a CSR 1 (Customer Service Representative Level 1), you may encounter challenges such as handling high call volumes, managing difficult customer interactions, and quickly learning new products or services. It’s important to remain patient and empathetic, utilize active listening skills, and follow established scripts or protocols to ensure consistent service. Many organizations offer training and support from supervisors or more experienced team members, so don’t hesitate to ask for guidance or feedback. Over time, you’ll develop strategies for efficiently resolving issues and maintaining positive customer relationships.

What is a CSR 1?

A CSR 1, or Customer Service Representative Level 1, is an entry-level position responsible for assisting customers with inquiries, resolving issues, and providing information about products or services. These professionals typically handle phone calls, emails, or chats, ensuring customer satisfaction and accurate documentation of interactions. CSR 1s often follow company protocols and may escalate complex problems to higher-level staff. Strong communication and problem-solving skills are essential in this role. Training is usually provided, making it accessible for candidates new to customer service.

What is the difference between Csr 1 vs Customer Service Representative?

AspectCsr 1Customer Service Representative
CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, sometimes additional training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or corporate offices
Industry UsageCommonly used in customer support roles across industriesWidely used across retail, telecom, banking, and service sectors

Both Csr 1 and Customer Service Representative roles involve assisting customers, handling inquiries, and providing support. The terms are often used interchangeably, but Csr 1 may refer to entry-level positions within larger customer service teams. Understanding these roles helps job seekers identify opportunities suited to their skills and experience.

More about Csr 1 jobs
What cities are hiring for Csr 1 jobs? Cities with the most Csr 1 job openings:
What states have the most Csr 1 jobs? States with the most job openings for Csr 1 jobs include:
What job categories do people searching Csr 1 jobs look for? The top searched job categories for Csr 1 jobs are:
Csr 1 jobs near you
Infographic showing various Csr 1 job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% Full Time, 73% Part Time, 24% Contract, and 1% Nights. Highlights an 100% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative 1 - San Jose

Customer Service Representative 1 - San Jose

Hörmann

San Jose, CA

$23 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Hörmann rating

4.8

Company rating: 4.8 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Job Unit: Customer Service
Position: Non-Exempt
Salary: Hourly
Summary Description:
Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service.
Essential Duties:

  • Field inbound customer service support calls with potential for extended periods of high volume
  • Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
  • Troubleshoot customer service problems
  • Process orders in a fast-paced environment.
  • Provide knowledgeable answers to questions about product, pricing and availability.
  • Help customers navigate our website and place orders online.
  • Work with internal departments to meet customers’ needs.
  • Work with customers to resolve product returns, shipping inquiries and order status questions.
  • Other related job duties as assigned
Essential Job Skills and Experience:
Education/Experience: Any combination of education and required skills and knowledge for successful performance would be qualifying:
  • High School Diploma or GED equivalent, college coursework preferred but not required
  • One year of professional customer service experience preferred but not required
  • Experience in a manufacturing or garage door industry preferred
Knowledge: Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques
Skill: Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills, positive, upbeat and professional demeanor; a “Yes We Can!” attitude, professional, engaging verbal communication skills by phone and in person, handling high volume phones and fast paced environment.
Ability: Efficiently network and coordinate work with customers and suppliers, manage effectively time to meet targets and deadlines, to excel in a fast-paced environment; ability to multitask is a must. Demonstrate passion and enthusiasm for customer service excellence, maintain focus and positivity while resolving challenging or complex problems
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory or all duties, responsibilities, and qualifications required of employees assigned to this level.
Who we are:
Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.
Hörmann is an Equal Opportunity Employer with a diverse employment environment.
Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes.
All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.
Job type: Full-time
Pay: $23.00 - $28.00 /Hr.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Health Insurance
  • Health Savings Account
  • Life Insurance
  • Paid time off
  • Tuition reimbursement
  • Vision Insurance
Schedule:
  • Day Shift
  • Monday to Friday

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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