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Benefits Csr Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Dons Mobile Glass

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Customer Service Representative (CSR)

Turlock, CA · On-site

$20 - $25/hr

The CSR will process orders, handle incoming phone calls, prepare daily reports, order parts as ... Non-smoking environment Benefits Offered: * Medical Insurance * Dental/Vision Insurance * Group ...

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Benefits Csr information

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How much do benefits csr jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for benefits csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a benefits CSR?

Benefits Customer Service Representatives (CSRs) are professionals who assist employees, clients, or members with questions and issues related to their benefits packages, such as health insurance, retirement plans, and other employee benefits. They handle inquiries, resolve problems, explain benefits details, and process changes or claims. Benefits CSRs play a key role in ensuring individuals understand and can access their benefits, often working for insurance companies, third-party administrators, or corporate HR departments.

What are the most common challenges benefits CSRs face when assisting employees with their benefits inquiries?

Benefits Customer Service Representatives (CSRs) often encounter challenges such as addressing complex questions about coverage, navigating multiple benefits plans, and clarifying policy details for employees. They must stay up-to-date with frequent changes in regulations and plan options, which requires continuous learning. Additionally, handling sensitive or urgent issues with empathy and accuracy is essential, as employees rely on CSRs to resolve concerns promptly and confidentially.

What are the key skills and qualifications needed to thrive as a benefits customer service representative, and why are they important?

To thrive as a Benefits Customer Service Representative, you need strong knowledge of benefits administration, problem-solving skills, and familiarity with relevant regulations, usually supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems, benefits management software, and proficiency in Microsoft Office are typically required. Outstanding communication, patience, and attention to detail help you excel in resolving inquiries and supporting clients. These skills and qualities are vital for ensuring accurate information is provided, customer satisfaction is maintained, and compliance with policies is upheld.

What is the difference between Benefits Csr vs Benefits Specialist?

AspectBenefits CsrBenefits Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in benefits administrationTypically requires a bachelor's degree in HR, Business, or related field; certifications like CEBS are common
Work EnvironmentCustomer service centers, HR departments, call centersHR departments, insurance companies, corporate offices
Employer & IndustryEmployers in healthcare, insurance, and large corporationsSimilar industries, often overlapping with Benefits CSR roles
Search & Comparison IntentUnderstanding entry-level benefits roles, customer service in benefitsIn-depth benefits administration, policy management

Benefits Csr and Benefits Specialist roles often overlap but differ mainly in scope and required credentials. Benefits CSR positions focus on customer service and basic benefits support, while Benefits Specialists handle detailed benefits administration and policy management. Both roles are vital in HR and insurance industries, but Benefits Specialists typically require more advanced education and certifications.

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What job categories do people searching Benefits Csr jobs look for?

The top searched job categories for Benefits Csr jobs are:

Benefits Csr jobs near you
Infographic showing various Benefits Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Gas Express LLC

Little Rock, AR • On-site

$14.25 - $19.50/hr

Part-time

Re-posted 7 days ago

Job description

Job Type
Part-time
Description
Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements
Minimum Qualifications and Prerequisites
  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

Apply