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Answering Service Rep Jobs in Arizona (NOW HIRING)

VCA Animal Hospitals

Customer Service Representative

Sahuarita, AZ · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets ...

VCA Animal Hospitals

Client Service Representative

Mesa, AZ · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets ...

VCA Animal Hospitals

Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The CSR combines customer service with sales skills to develop the relationships we have with our ... Answering questions regarding products and services, including educating clients on general animal ...

FastSigns

Customer Service Representative

Surprise, AZ · On-site

$15.25 - $21/hr

Customer Service Representative As a Customer Service Representative at FastSigns Surprise, you ... be outsourced Answering phone calls Following up on company lead emails Process payments and ...

Nexarideexpress

Customer Service Representative

Tucson, AZ · Remote

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Representative (Remote Full-Time) Company: Heritage Civil Works West Des Moines ... Your role will involve answering inquiries, resolving issues, and ensuring a smooth and positive ...

One Ten Inc

Customer Service Representative

Vail, AZ · On-site

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll be the first contact for our customers: answering billing questions, making policy changes ... Customer Service Representative Location_formattedLocationLong: Tucson, AZ, Arizona US

Skillsright-OneTen

Customer Service Representative

Vail, AZ · On-site

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll be the first contact for our customers: answering billing questions, making policy changes ... Customer Service Representative Location_formattedLocationLong: Tucson, AZ, Arizona US

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Answering Service Rep information

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What are popular job titles related to Answering Service Rep jobs in Arizona?

For Answering Service Rep jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Answering Service Rep jobs in Arizona look for?

The top searched job categories for Answering Service Rep jobs in Arizona are:

What cities in Arizona are hiring for Answering Service Rep jobs?

Cities in Arizona with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

Inbound Call Center Representative

Silver Rock Enterprises Inc.

Kingman, AZ • On-site

$18 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

TELEPHONE ANSWERING SERVICE OPERATOR Kingman, Arizona | Full-Time | On-Site $18/hour + Performance Incentives

Silver Rock Enterprises is hiring dependable, detail-oriented professionals to join our live answering service team.

This is not a casual call center job.

Our operators handle important calls for medical offices, businesses, and emergency-related services across the country. Accuracy, professionalism, reliability, and calm communication are critical to success in this role.

We are looking for people who:

  • Show up consistently and on time
  • Stay focused in a fast-paced environment
  • Communicate clearly and professionally
  • Follow detailed instructions accurately
  • Remain calm under pressure
  • Work well within structured systems and procedures

If you prefer constant variety, dislike routine processes, or struggle with multitasking under time pressure, this position will likely not be a good fit.

ABOUT THE ROLE

As a Telephone Answering Service Operator, you will:

  • Answer inbound calls for business and medical clients
  • Follow client-specific instructions exactly
  • Take accurate messages while speaking with callers
  • Route urgent calls appropriately
  • Handle sensitive and confidential information professionally
  • Manage multiple systems and screens simultaneously
  • Maintain composure during high call volume periods

This position requires strong listening skills, typing accuracy, attention to detail, and reliability.

SCHEDULE & WORK ENVIRONMENT

  • Full-time position
  • On-site in Kingman, AZ
  • Flexible availability required, including evenings, weekends, and holidays
  • Fast-paced office environment
  • Team-oriented but highly accountable workplace
  • Attendance and punctuality are essential

QUALIFICATIONS

Required:

  • Strong verbal communication skills
  • Basic computer proficiency
  • Typing speed of at least 35 WPM
  • Ability to multitask efficiently
  • Stable work history and dependable attendance
  • Professional attitude and willingness to follow procedures

ABOUT SILVER ROCK ENTERPRISES

For nearly 40 years, Silver Rock Enterprises has provided professional answering services for clients nationwide. We’ve built our reputation on reliability, professionalism, and exceptional customer care.

We are looking for team members who take pride in doing important work well and consistently.

APPLICATION PROCESS

Please apply online only. No walk-ins or phone calls, please.

Company Description

We have delivered world-class answering, messaging, and call center services to businesses and medical offices for over 30 years. We have pioneered many of the concepts that are now commonplace in the industry, and our high standards and professionalism have earned us high marks with our clients and employees.

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