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Answering Service Rep Jobs in Florida (NOW HIRING)

Prime Plumbing, Inc.

Customer Service Rep

Umatilla, FL · On-site

$15 - $18/hr

Vision insurance Customer Service Rep (CSR) Salary From $15-$18/hr Job Type Full-time A Local ... We never use an answering service! Local, Family Owned & Operated Because we are local we can serve ...

VCA Animal Hospitals

Client Service Representative

Weston, FL · On-site

$15.25 - $20.75/hr

Client Service Representative We are seeking an experienced Client Service Representative to join ... Answering questions regarding products and services, including educating clients on general animal ...

Domino's Pizza

Customer Service Rep

Royal Palm Beach, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's

Customer Service Rep

Royal Palm Beach, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

VCA Animal Hospitals

Client Service Representative

Weston, FL · On-site

$15.25 - $20.75/hr

The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets ...

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Answering Service Rep information

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What are popular job titles related to Answering Service Rep jobs in Florida?

For Answering Service Rep jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Answering Service Rep jobs in Florida look for?

The top searched job categories for Answering Service Rep jobs in Florida are:

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Cities in Florida with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

Customer Service Representative - Florida Call Center (Walk-Ins Welcome)

Answering Service Care

Margate, FL • On-site

$16/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 days ago

Job description

Now Hiring - Walk-Ins Welcome at our Margate, FL location!
Looking for your next opportunity? Come meet our team!
Location: 441 South State Rd 7, Suite 2, Margate, Florida 33068
Days: Monday - Friday
⏰ Time: 09:00 AM - 5:00 PM
We are welcoming walk-in applicants to apply and interview on the spot. If you're motivated and ready to work, we'd love to meet you!
Stop by our office during the hours above to learn more about available positions and join our growing team.
No appointment necessary - just walk in!
About Answering Service Care
A Legacy of Excellence in Customer Service
For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.
As a third-generation family business, ASC is built on a people-first culture, where long-term relationships-with both clients and employees-are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:
  • Warm, professional call handling
  • Lead intakes
  • Appointment scheduling
  • Call transfers and accurate message relay
  • Live chat, SMS, and email support

At ASC, we get it, so our clients don't have to-and we want you to be part of our growing team.
Why Join ASC?
  • A people-first culture that values long-term relationships and career growth
  • Industry-leading training to build expertise across multiple industries
  • Career stability and advancement opportunities with a company that has thrived for over 50 years

Our Mission
To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.
If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.
Answering Service Agent Role
Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay)
Empathize. Communicate. Resolve.
  • We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients.
  • While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.

Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.
What you'll do
  • Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
  • Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
  • Perform lead intakes, gather information, and document details with precision
  • Schedule appointments and transfer calls to the appropriate contacts as needed
  • Dispatch messages accurately and efficiently, ensuring clear and detailed communication
  • Navigate multiple systems and maintain thorough call documentation
  • Provide outstanding customer service by demonstrating empathy and patience
  • Live chat, SMS, and email support

Qualifications
  • Strong verbal and written communication skills
  • Ability to multi-task and remain focused in a fast-paced environment
  • Excellent listening skills and a keen attention to detail
  • Empathetic and compassionate approach to customer interactions
  • Intermediate to advanced computer skills
  • Ability to maintain positivity and patience under pressure

Compensation
At Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry.
Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)
Answering Service Agent Rates of Pay:
  • Florida
    • Pay Rate at Hire: $16.00/hr + Weekly Performance Bonus Potential
    • 4 Month Anniversary: $16.50/hr + Weekly Performance Bonus Potential

Benefits
  • Health/Dental/Vision Coverage (FT)
  • PTO (Start earning on day one)
  • Employee Assistance Program (Free Training & Development Courses)
  • Childcare Reimbursement
  • Gym Membership Reimbursement

Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving - We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) - As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation - We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team
Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply