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Answering Service Rep Jobs in Florida (NOW HIRING)

Unified Care Services

CUSTOMER SERVICE REP

Doral, FL · On-site

$18 - $20/hr

The CSR is responsible for answering calls, processing orders, verifying insurance, and providing outstanding service to patients, caregivers, healthcare providers, insurance companies, and vendors.

New

Atria Group LLC

Customer Service Rep

Florida City, FL · On-site

$14.75 - $20/hr

The Customer Service Representative is responsible for answering a high volume of incoming calls and assisting Commcare clients accordingly. Minimum Requirements: Must be FL Registered and Certified ...

Lincare

Customer Service Rep

Jacksonville, FL · Remote

$14.50 - $19.50/hr

Experienced CSR with a love to serve our military customers and support our white glove CPAP ... This employee communicates with customers for the purposes of answering questions, resolving ...

Domino's

Customer Service Rep (5143)

Orlando, FL · On-site

$14.25 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Lincare Holdings, Inc.

Customer Service Rep

Jacksonville, FL · On-site

$14.50 - $19.50/hr

Experienced CSR with a love to serve our military customers and support our white glove CPAP ... This employee communicates with customers for the purposes of answering questions, resolving ...

Domino's Pizza

Customer Service Rep (5143)

Orlando, FL · On-site

$14.25 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's

Customer Service Rep (5128)

Orlando, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's Franchise

Customer Service Rep (3824)

Orlando, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's Pizza

Customer Service Rep (5128)

Orlando, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's Franchise

Customer Service Rep (5143)

Orlando, FL

$14.25 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's

Customer Service Rep (3824)

Orlando, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's Pizza

Customer Service Rep (5128)

Orlando, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's Franchise

Customer Service Rep (5128)

Orlando, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's Pizza

Customer Service Rep (3824)

Orlando, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's Pizza

Customer Service Rep (5143)

Orlando, FL · On-site

$14.25 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

Domino's Pizza

Customer Service Rep (3824)

Orlando, FL · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to)

EAir LLC

Customer Service Representative

Medley, FL · On-site

$19 - $21/hr

Customer Service Representative We are looking for a detail-oriented and customer-focused Customer ... product and service information, answering inquiries, and resolving issues promptly and ...

EAir LLC

Customer Service Representative

Medley, FL · On-site

$19 - $21/hr

Customer Service Representative We are looking for a detail-oriented and customer-focused Customer ... product and service information, answering inquiries, and resolving issues promptly and ...

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All JobsAnswering Service Rep JobsAnswering Service Rep Jobs in Florida

Answering Service Rep information

What is an answering service rep?

An Answering Service Representative is a professional who manages incoming calls on behalf of businesses or organizations. Their primary duties include answering phone calls, taking messages, transferring calls, and providing basic information to callers. These representatives often work in call centers or remotely, assisting companies that need 24/7 customer support or want to ensure no call goes unanswered. They play a crucial role in maintaining a professional image for businesses and ensuring effective communication with clients or customers.

How do answering service reps manage high call volumes while maintaining quality customer interactions?

Answering Service Reps often handle large numbers of calls, especially during peak hours or emergencies. To manage this, they utilize call management software, follow structured scripts, and prioritize calls based on urgency. Maintaining professionalism, active listening, and clear communication are essential to ensure every caller feels valued, even under time pressure. Team collaboration and regular training also play key roles in maintaining service quality and efficiency.

What are the key skills and qualifications needed to thrive as an answering service rep?

To thrive as an Answering Service Representative, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Outstanding organization, patience, and professionalism help you handle high call volumes and build positive customer interactions. These skills ensure accurate message delivery, client satisfaction, and efficient service in a fast-paced environment.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What are popular job titles related to Answering Service Rep jobs in Florida?

For Answering Service Rep jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Answering Service Rep jobs in Florida look for?

The top searched job categories for Answering Service Rep jobs in Florida are:

What cities in Florida are hiring for Answering Service Rep jobs?

Cities in Florida with the most Answering Service Rep job openings:

Answering Service Rep jobs near you

CUSTOMER SERVICE REP

Unified Care Services

Doral, FL • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Job Summary

We are seeking a Customer Service Representative (CSR) with experience in Durable Medical Equipment (DME/HME) to join our team. The CSR is responsible for answering calls, processing orders, verifying insurance, and providing outstanding service to patients, caregivers, healthcare providers, insurance companies, and vendors. This role requires strong communication skills, attention to detail, and the ability to coordinate across departments to ensure timely and accurate delivery of equipment and services.


Key Responsibilities

Customer Interaction & Support

  • Handle inbound/outbound calls from patients, providers, and insurance companies
  • Provide information on DME/HME products, order status, and insurance coverage
  • Deliver professional, empathetic support and escalate concerns when needed

Order Management & Intake

  • Process incoming and outgoing orders accurately and efficiently.
  • Verify insurance eligibility, benefits, and patient qualifications for equipment.
  • Coordinate with delivery staff, technicians, and warehouse teams to schedule and track deliveries or pickups.

Documentation & Compliance

  • Document all patient interactions, order activity, and communications in Brightree or other order management systems.
  • Maintain compliance with HIPAA and company policies regarding patient records.
  • Prepare and update required forms, including letters of medical necessity.

Collaboration & Communication

  • Work closely with intake, billing, warehouse, and clinical teams to ensure seamless patient service.
  • Reschedule patient appointments and notify patients as required.
  • Provide clear communication with internal departments to support patient care needs.

Continuous Improvement

  • Stay informed of changes in insurance guidelines, Medicare/Medicaid policies, and company procedures.
  • Maintain a knowledge base of products, services, and regulatory requirements.
  • Provide suggestions for improving workflows, patient satisfaction, and service efficiency.


Required Skills & Qualifications

  • Previous DME/HME customer service experience preferred.
  • Familiarity with Insurance verification processes is a plus.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Strong problem-solving skills and ability to build rapport with patients and providers.
  • Professional demeanor with a positive, team-oriented attitude.
  • Bilingual skills preferred.


Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Hours of Operation
Monday-Friday 9:00 Am-5:00 PM
Shift Hours 8:30 AM- 5:00 PM