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Commercial Insurance Customer Service Representative Jobs in Florida

Capstone Search Group

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Commercial Insurance Customer Service Representative (10274)

Tampa, FL · On-site

$42K - $57K/yr

About the Role An independent agency in Florida is hiring a Commercial Insurance CSR to support the sales and service team. In this role you'll be involved with a lot of different types of accounts ...

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Commercial Insurance Customer Service Representative information

See Florida salary details

$17.9K

$40.8K

$57.2K

How much do commercial insurance customer service representative jobs pay per year?

As of Aug 21, 2026, the average yearly pay for commercial insurance customer service representative in Florida is $40,831.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $45,200.00 per year, depending on experience, location, and employer.

What is a commercial insurance customer service representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What does a commercial insurance customer service representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a commercial insurance customer service representative?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by commercial insurance customer service representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

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Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,831 per year, or $19.6 per hour.

Commercial Insurance Customer Service Representative (10274)

Capstone Search Group

Tampa, FL • On-site

$42K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

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Job description

About the Role

An independent agency in Florida is hiring a Commercial Insurance CSR to support the sales and service team. In this role you’ll be involved with a lot of different types of accounts, work with specialty lines, and continue to grow in the size and scope of your account management responsibilities.


Job highlights include:

  • Experience: Minimum one (1) year of commercial property and casualty service and account management experience with an insurance agency.
  • Portfolio: Mostly a generalist book in various industrial sectors. Expect a blend of account sizes with the average client fitting in the small and middle market categories.
  • License: State insurance license is required.

Company Description

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry! Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.