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Commercial Customer Service Representative Jobs (NOW HIRING)

gpac

Insurance Commercial CSR

Tomball, TX · On-site

$42K - $57K/yr

Commercial Customer Service Representative Job Type: Full-Time | Permanent Industry: Insurance Overview: We are seeking a skilled and licensed Insurance Commercial Customer Service Representative ...

gpac

Insurance Commercial CSR

Houston, TX · On-site

$42K - $57K/yr

Commercial Customer Service Representative Job Type: Full-Time | Permanent Industry: Insurance Overview: We are seeking a skilled and licensed Insurance Commercial Customer Service Representative ...

General Placement Service

Commercial Lines CSR

Washington, PA · Hybrid

$41K - $56K/yr

Commercial Lines Customer Service Representative (CSR) Location: Washington, PA Company: General Placement Service General Placement Service is working with a respected independent insurance agency ...

C. Cretors and Company

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Customer Service Representative

Wood Dale, IL · On-site

$24 - $27/hr

The Commercial Sales Customer Service Representative is responsible for coordinating and assisting with Commercial orders and assisting VP of Sales & Marketing as needed. Key Performance Outcomes:

CARDS Holdings, Inc.

Customer Service Rep

Springdale, AR · On-site

$14.25 - $19.25/hr

The Customer Service Representative receives and responds to routine residential and commercial customer calls, inquiries, requests, and complaints, which are typically general to moderately complex ...

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How much do commercial customer service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for commercial customer service representative in the United States is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Commercial Customer Service Representative can potentially earn $2,000 a week by handling high-volume calls, providing exceptional service, and working overtime or during peak hours. Increasing skills in communication, sales, and using customer management tools can help boost earnings, especially if working as an independent contractor or in a commission-based role.

What is the difference between Commercial Customer Service Representative vs Inside Sales Representative?

AspectCommercial Customer Service RepresentativeInside Sales Representative
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; sales training or certifications beneficial
Work EnvironmentCustomer support centers, offices, or client sitesOffice settings, call centers, or remote
Employer & IndustryManufacturers, wholesalers, service providersRetail, wholesale, B2B sales
Primary FocusHandling customer inquiries, resolving issues, maintaining client relationshipsGenerating sales, prospecting, closing deals

The main difference is that Commercial Customer Service Representatives focus on supporting existing clients and resolving issues, while Inside Sales Representatives actively pursue new sales opportunities and generate revenue. Both roles require strong communication skills and industry knowledge, but their primary objectives differ.

What are the main challenges a Commercial Customer Service Representative faces when handling business clients' accounts?

Commercial Customer Service Representatives often work with multiple business clients who each have unique needs and expectations. A key challenge is managing complex account inquiries or service requests efficiently while maintaining a high level of professionalism and accuracy. Representatives must balance urgent client demands with compliance procedures and internal policies, often coordinating with sales, underwriting, and claims teams. Building strong relationships and clear communication are essential for resolving issues promptly and ensuring client satisfaction in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Commercial Customer Service Representative, and why are they important?

To thrive as a Commercial Customer Service Representative, you need a background in customer support, strong problem-solving skills, and knowledge of business products or services, often supported by a high school diploma or relevant experience. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Exceptional communication, patience, and the ability to manage multiple priorities help you excel in client interactions. These skills are crucial for maintaining customer satisfaction, building strong client relationships, and ensuring efficient resolution of business inquiries.

What is the highest paying customer service job?

Among customer service roles, commercial customer service representatives working in specialized industries such as finance, technology, or pharmaceuticals tend to earn higher salaries, often exceeding $60,000 annually. Advanced roles that require technical knowledge, certifications, or managerial responsibilities generally offer higher compensation within the customer service field.

What are the 5 P's of customer service?

The 5 P's of customer service are Product, Price, Place, Promotion, and People. For a Commercial Customer Service Representative, understanding these elements helps in addressing client needs effectively and providing excellent service. Focusing on People, including communication skills and professionalism, is especially important in this role.

What are Commercial Customer Service Representatives?

Commercial Customer Service Representatives are professionals who serve as the primary point of contact between a company and its business clients. They handle inquiries, resolve issues, process orders, and provide information about products or services tailored to commercial accounts. These representatives ensure client satisfaction by addressing concerns promptly and maintaining strong business relationships. Their role may also include coordinating with internal departments and supporting sales teams to meet client needs.

Is CSR a good entry level position?

A Commercial Customer Service Representative (CSR) is often considered a good entry-level position because it provides experience in communication, problem-solving, and customer interaction. It typically requires basic skills and offers opportunities to develop industry knowledge and advance to higher roles.
What cities are hiring for Commercial Customer Service Representative jobs? Cities with the most Commercial Customer Service Representative job openings:
Who are the top companies hiring for Commercial Customer Service Representative jobs? The top employers for Commercial Customer Service Representative jobs are:
What states have the most Commercial Customer Service Representative jobs? States with the most job openings for Commercial Customer Service Representative jobs include:
What are popular job titles related to Commercial Customer Service Representative jobs? For Commercial Customer Service Representative jobs, the most frequently searched job titles are:
Commercial Customer Service Representative jobs near you
Infographic showing various Commercial Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,526 per year, or $19.5 per hour.
Commercial Customer Service Representative

Commercial Customer Service Representative

Sparx Hockey

Acton, MA • Hybrid

$17.50 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Commercial Customer Service Representative

Sparx Hockey was founded in 2013 to solve the greatest unmet need in ice skating sports (e.g., hockey and figure skating) - maintaining sharp skates. Today, Sparx is relied upon for high-quality skate sharpening by families, teams, retailers, rinks, and professional skate sharpeners around the world. In addition to Sparx Hockey's exceptional products and record-setting growth, we also pride ourselves on being a fun place to work. Although it's not an employment prerequisite, many of our employees still play, coach, and parent hockey players. We do more than just build great hockey products; we use them ourselves. When we're not working hard or playing hockey our team can be found having a blast at our annual summer outing and impromptu barbecues that fill in the rest of the Sparx annual event calendar. Our global headquarters are in Acton, MA and are home to our R&D, Operations, Marketing, Sales, and Finance teams as well as our production lines and warehouse/distribution center.

The Position

We are seeking a Commercial Customer Service Representative to join our team. As part of the Commercial Sales team, this individual will be responsible for delivering best-in-class customer service via phone, email, and live chat.

The ideal candidate for the role is enthusiastic with strong interpersonal skills and attention to detail. Sparx Hockey is a fast-paced environment where company culture is critically important – we work as a team, and we look for team players.

Responsibilities
  • Support the Outside Independent Sales Reps and Inside Sales Team with daily customer and account needs.
  • Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat
  • Respond to customer inquiries regarding products, pricing, availability, and account information
  • Provide updates on orders, shipments, repairs, returns, and exchanges
  • Process and enter commercial customer orders accurately and efficiently
  • Assist with order management and other operational or customer service tasks as needed
  • Assist the Inside Sales team with data entry, account maintenance, and administrative tasks
  • Continuously develop and maintain a strong working knowledge of Sparx products, services, and policies
  • Troubleshoot and resolve initial product functionality and performance issues for commercial customers, escalating more complex technical matters to the Commercial Tech Services team as appropriate.
Qualifications
  • Passion for providing excellent customer service and a proactive approach to addressing customer needs and concerns.
  • Exceptional attention to detail with a commitment to delivering accurate and thorough work.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities and processes
  • Bachelor's Degree and/or equivalent experience in Customer Success, Customer Support, Sales, Corporate Communications, Business Development or Account Management or related field.
  • Excellent written, verbal, and phone communication skills, with the ability to adapt conversations for technical and non-technical customers
  • Proficient in Microsoft Word and Excel
  • Database Experience
Extra Credit
  • Experience with hockey – either as a player, coach, or parent
Benefits
  • Health, Dental, Vision, 401(k) with employer match
  • Generous PTO
  • Hybrid schedule – Tues/Weds/Thurs in office, Mon/Fri at home

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