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Commercial Customer Service Representative Jobs (NOW HIRING)

The Jonus Group

Personal/Commercial CSR

Alexandria, VA · On-site

$55K - $65K/yr

Commercial/Personal Customer Service Representative Job Summary Seeking a dedicated and experienced Commercial/Personal Customer Service Representative to join a growing team. This role is integral ...

The Jonus Group

Commerial CSR

Winona, MN · On-site

$54K - $62K/yr

Commercial CSR Job Summary Seeking a dedicated and detail-oriented Commercial Customer Service Representative (CSR) to join a team. This role is integral to providing exceptional service to clients ...

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

About the Role The objective of the Customer Service Representative is to be a liaison between our commercial customers and Vixxo. Customer Service Representatives will demonstrate a thorough ...

General Placement Service

Commercial Lines CSR

Washington, PA · Hybrid

$41K - $56K/yr

Commercial Lines Customer Service Representative (CSR) Location: Washington, PA Company: General Placement Service General Placement Service is working with a respected independent insurance agency ...

1-800-Plumber

Customer Service Representative

Centreville, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative (CSR) / Dispatcher - Plumbing & HVAC Company: 1-800-Plumber +Air of ... We provide professional plumbing and HVAC services to residential and light commercial customers ...

1-800-PLUMBER

Customer Service Representative

Centreville, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative (CSR) / Dispatcher - Plumbing & HVAC Company: 1-800-Plumber +Air of ... We provide professional plumbing and HVAC services to residential and light commercial customers ...

New

Eastern Carolina Insurance Services

Be Seen First

Customer Service Representative

Fremont, NC · On-site

$11 - $14/hr

Customer Service Representative - Independent Insurance Agency (Personal & Commercial Lines) Location: Fremont, NC Job Type: Full-Time Training Provided | Growth Opportunities | Great Team ...

Eastern Carolina Insurance Services

Be Seen First

Customer Service Representative

Fremont, NC · On-site

$11 - $14/hr

Customer Service Representative - Independent Insurance Agency (Personal & Commercial Lines) Location: Fremont, NC Job Type: Full-Time Training Provided | Growth Opportunities | Great Team ...

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Commercial Customer Service Representative information

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How much do commercial customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for commercial customer service representative in the United States is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How to get hired as a commercial customer service representative?

To get hired as a commercial customer service representative, candidates should have strong communication and problem-solving skills, relevant experience in customer service or sales, and familiarity with industry-specific software or tools. A high school diploma or equivalent is typically required, and some employers may prefer candidates with post-secondary education or certifications in customer service or related fields. Preparing a professional resume and demonstrating excellent interpersonal skills during interviews can improve chances of employment.

Is customer service a stressful job?

Customer service roles, including those for commercial customer service representatives, can be stressful due to high call volumes, difficult customers, and the need to meet performance targets. Success often depends on strong communication skills, patience, and the ability to handle challenging situations calmly.

Do you need a license to be a commercial customer service representative?

Generally, a license is not required to work as a commercial customer service representative. However, certain industries or specialized roles may require specific certifications or training, such as handling financial transactions or working with regulated products. It is important to check the requirements for the specific industry or employer.

What is the difference between Commercial Customer Service Representative vs Inside Sales Representative?

AspectCommercial Customer Service RepresentativeInside Sales Representative
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; sales training or certifications beneficial
Work EnvironmentCustomer support centers, offices, or client sitesOffice settings, call centers, or remote
Employer & IndustryManufacturers, wholesalers, service providersRetail, wholesale, B2B sales
Primary FocusHandling customer inquiries, resolving issues, maintaining client relationshipsGenerating sales, prospecting, closing deals

The main difference is that Commercial Customer Service Representatives focus on supporting existing clients and resolving issues, while Inside Sales Representatives actively pursue new sales opportunities and generate revenue. Both roles require strong communication skills and industry knowledge, but their primary objectives differ.

What are the main challenges a commercial customer service representative faces when handling business clients' accounts?

Commercial Customer Service Representatives often work with multiple business clients who each have unique needs and expectations. A key challenge is managing complex account inquiries or service requests efficiently while maintaining a high level of professionalism and accuracy. Representatives must balance urgent client demands with compliance procedures and internal policies, often coordinating with sales, underwriting, and claims teams. Building strong relationships and clear communication are essential for resolving issues promptly and ensuring client satisfaction in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a commercial customer service representative, and why are they important?

To thrive as a Commercial Customer Service Representative, you need a background in customer support, strong problem-solving skills, and knowledge of business products or services, often supported by a high school diploma or relevant experience. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Exceptional communication, patience, and the ability to manage multiple priorities help you excel in client interactions. These skills are crucial for maintaining customer satisfaction, building strong client relationships, and ensuring efficient resolution of business inquiries.

What is a commercial customer service representative?

Commercial Customer Service Representatives are professionals who serve as the primary point of contact between a company and its business clients. They handle inquiries, resolve issues, process orders, and provide information about products or services tailored to commercial accounts. These representatives ensure client satisfaction by addressing concerns promptly and maintaining strong business relationships. Their role may also include coordinating with internal departments and supporting sales teams to meet client needs.
What cities are hiring for Commercial Customer Service Representative jobs? Cities with the most Commercial Customer Service Representative job openings:
Who are the top companies hiring for Commercial Customer Service Representative jobs? The top employers for Commercial Customer Service Representative jobs are:
What states have the most Commercial Customer Service Representative jobs? States with the most job openings for Commercial Customer Service Representative jobs include:
What are popular job titles related to Commercial Customer Service Representative jobs? For Commercial Customer Service Representative jobs, the most frequently searched job titles are:
Commercial Customer Service Representative jobs near you
Infographic showing various Commercial Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,526 per year, or $19.5 per hour.

Commercial Customer Service Representative

Soliman Insurance & Financial Services

Glendale, AZ

$32K - $35K/yr

Full-time

Retirement

Re-posted 29 days ago

Job description

Are you upbeat, high-energy, have a positive attitude and genuinely enjoy helping people? Do you love a challenge, set daily and weekly goals because they help keep you focused and on track, and you love the sense of accomplishment? Do you like to continually grow and learn new things to enhance your knowledge, skills, and abilities, and take pride in your job?

We are a rapidly growing insurance agency that provides business insurance to companies within and around Phoenix, AZ. Our agency is team-oriented, and we believe that happy employees are productive and successful employees. We provide the tools, resources, training and whatever is necessary to set up an individual for success. After that, we expect our team members to do their very best to provide our customers with an outstanding and effortless experience to help our agency grow.

Your mission will be to help customers with their commercial insurance needs, as well as to identify other ways our agency can serve them. Your responsibility will also be to provide a high-level customer experience so they will continue to do business with us and tell others about how wonderful it is to work with our agency.

Some of the expectations for this position are: *Strong work ethic *Help customers who call in or visit our agency *Assertive, confident and not afraid to proactively reach out to customers *Solve problems for customers to make their experience with insurance effortless *Be a team player, committed to the agency’s vision and goals *Come to work with a positive, can-do attitude *Bi-Lingual preferred

Skills and Experience needed to be successful: *Tech savvy…flip phones need not apply *Comfortable with all forms of electronic communication systems and willing to learn *Willingness to quote business on different carrier websites *Proficient with Outlook, Microsoft Excel, Word and the Internet *A P&C license is a plus but we will arrange for you to acquire if needed. *Attention to detail and accuracy *Excellent written and verbal communication skills *Ability to work in a fast-paced, dynamic environment, embrace change, flexible

Benefits: Salary between $32-$35k plus commission on new business premium written 15 PTO Days Matching 401K after 1 year of employment

How to Apply (pay attention to this): -Apply online or send your resume to kristen@solimaninsurance.com. Title the email: Commercial Applicant.
Include a cover letter that addresses the following: -Why you want the job. -Why you’re the best person for the job and what you bring that no one else does. -What contributions you can make to help with the growth and success of our agency?