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Commercial Customer Service Representative Jobs (NOW HIRING)

WalkerHughes

Commercial Customer Service Agent

Carmel, IN · On-site

$15.50 - $20.75/hr

About the Role WalkerHughes Insurance is seeking a detail-oriented Commercial Customer Service Agent to provide administrative and operational support to our Commercial Lines service team. This role ...

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Commercial Customer Service Representative information

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How much do commercial customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for commercial customer service representative in the United States is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Commercial Customer Service Representative vs Inside Sales Representative?

AspectCommercial Customer Service RepresentativeInside Sales Representative
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; sales training or certifications beneficial
Work EnvironmentCustomer support centers, offices, or client sitesOffice settings, call centers, or remote
Employer & IndustryManufacturers, wholesalers, service providersRetail, wholesale, B2B sales
Primary FocusHandling customer inquiries, resolving issues, maintaining client relationshipsGenerating sales, prospecting, closing deals

The main difference is that Commercial Customer Service Representatives focus on supporting existing clients and resolving issues, while Inside Sales Representatives actively pursue new sales opportunities and generate revenue. Both roles require strong communication skills and industry knowledge, but their primary objectives differ.

What jobs make $3,000 a month without a degree?

Commercial Customer Service Representatives can earn around $3,000 or more per month, especially with experience and strong communication skills. Other roles such as sales representatives, delivery drivers, and certain administrative positions may also reach this income level without requiring a college degree, often relying on on-the-job training or certifications.

What are the main challenges a Commercial Customer Service Representative faces when handling business clients' accounts?

Commercial Customer Service Representatives often work with multiple business clients who each have unique needs and expectations. A key challenge is managing complex account inquiries or service requests efficiently while maintaining a high level of professionalism and accuracy. Representatives must balance urgent client demands with compliance procedures and internal policies, often coordinating with sales, underwriting, and claims teams. Building strong relationships and clear communication are essential for resolving issues promptly and ensuring client satisfaction in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Commercial Customer Service Representative, and why are they important?

To thrive as a Commercial Customer Service Representative, you need a background in customer support, strong problem-solving skills, and knowledge of business products or services, often supported by a high school diploma or relevant experience. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Exceptional communication, patience, and the ability to manage multiple priorities help you excel in client interactions. These skills are crucial for maintaining customer satisfaction, building strong client relationships, and ensuring efficient resolution of business inquiries.

What are Commercial Customer Service Representatives?

Commercial Customer Service Representatives are professionals who serve as the primary point of contact between a company and its business clients. They handle inquiries, resolve issues, process orders, and provide information about products or services tailored to commercial accounts. These representatives ensure client satisfaction by addressing concerns promptly and maintaining strong business relationships. Their role may also include coordinating with internal departments and supporting sales teams to meet client needs.
What cities are hiring for Commercial Customer Service Representative jobs? Cities with the most Commercial Customer Service Representative job openings:
Who are the top companies hiring for Commercial Customer Service Representative jobs? The top employers for Commercial Customer Service Representative jobs are:
What states have the most Commercial Customer Service Representative jobs? States with the most job openings for Commercial Customer Service Representative jobs include:
What are popular job titles related to Commercial Customer Service Representative jobs? For Commercial Customer Service Representative jobs, the most frequently searched job titles are:
Commercial Customer Service Representative jobs near you
Infographic showing various Commercial Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,526 per year, or $19.5 per hour.
Customer Service Representative

Customer Service Representative

Ace Handyman Services

Westfield, NJ • On-site

$36K/yr

Part-time

Posted 22 days ago

Ace Handyman Services rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

108th of 217 rated repair and maintenance companies

Job description

Benefits:
  • Flexible schedule

Company Description:
Ace Handyman Services is an Ace Hardware Company that provides professional repair, maintenance, and improvement services for residential and commercial customers
Overview of Position:
The CSR works in an an office environment assisting the TEAM and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem-solving.
***Work schedule can be adjusted to fit candidate's needs***
30hrs per week required to fill the role
Responsibilities:
• Customer Interaction: Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients.
• Scheduling & Dispatch: Coordinate and manage schedules for multiple craftsmen and projects, efficiently dispatching jobs and optimizing routes.
• Logistical Support: Order materials for jobs, help solve operational issues, and ensure smooth project flow from start to finish.
• Sales & Support: Educate customers on services, process quotes/billing, and potentially handle other sales such as commercial clients.
• Administrative Tasks: Perform general office duties, filing, and data entry.
Required Skills & Qualities:
  • Excellent phone etiquette and communication skills
  • Strong sales skills
  • Strong customer service skills
  • Strong organizational and multitasking abilities
  • Customer-focused attitude with problem-solving skills
  • Proficiency with computer systems (Office Suite, CRM/ServiceTitan)
  • Ability to work in a fast-paced environment

Compensation: $36,000.00 per year
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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