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Commercial Customer Service Representative Jobs (NOW HIRING)

Cards Recycling

Customer Service Rep

Springdale, AR · On-site

$14.25 - $19.25/hr

Customer Service Representative Every day, Ecowaste Solutions helps thousands of homes and ... Respond to residential and commercial customer service calls in a timely, accurate, and ...

Mosquito Joe

Customer Service Representative

Atoka, TN · On-site

$10 - $14/hr

Customer Service Representative Mosquito Joe is a fast-growing, locally owned business and we're ... We provide outdoor pest control services to residential and commercial customers, eliminating and ...

Mosquito Joe

Customer Service Representative

Atoka, TN · On-site

$10 - $14/hr

Customer Service Representative Mosquito Joe is a fast-growing, locally owned business and we're ... We provide outdoor pest control services to residential and commercial customers, eliminating and ...

Preferred Bank

Customer Service Rep I

Irvine, CA · On-site

$17.25 - $23.25/hr

Customer Service Representative Responsible for providing customer service by receiving, paying and ... for commercial customers, etc. * Balance cash drawer and other receipt daily, as well as ATM ...

ALKEME

CSR - Commercial Lines

Omaha, NE · On-site

$42K - $57K/yr

Commercial Lines Customer Service Representative (CSR) Job Title: Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive Vice President -or- Agency Leader ...

ALKEME Insurance

CSR - Commercial Lines

Omaha, NE · On-site

$42K - $57K/yr

Commercial Lines Customer Service Representative (CSR) Job Title: Commercial Lines Customer Service Representative Location: Omaha, NE 68137 Reports to: Executive Vice President -or- Agency Leader ...

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Commercial Customer Service Representative information

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How much do commercial customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for commercial customer service representative in the United States is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How to get hired as a commercial customer service representative?

To get hired as a commercial customer service representative, candidates should have strong communication and problem-solving skills, relevant experience in customer service or sales, and familiarity with industry-specific software or tools. A high school diploma or equivalent is typically required, and some employers may prefer candidates with post-secondary education or certifications in customer service or related fields. Preparing a professional resume and demonstrating excellent interpersonal skills during interviews can improve chances of employment.

Is customer service a stressful job?

Customer service roles, including those for commercial customer service representatives, can be stressful due to high call volumes, difficult customers, and the need to meet performance targets. Success often depends on strong communication skills, patience, and the ability to handle challenging situations calmly.

Do you need a license to be a commercial customer service representative?

Generally, a license is not required to work as a commercial customer service representative. However, certain industries or specialized roles may require specific certifications or training, such as handling financial transactions or working with regulated products. It is important to check the requirements for the specific industry or employer.

What is the difference between Commercial Customer Service Representative vs Inside Sales Representative?

AspectCommercial Customer Service RepresentativeInside Sales Representative
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; sales training or certifications beneficial
Work EnvironmentCustomer support centers, offices, or client sitesOffice settings, call centers, or remote
Employer & IndustryManufacturers, wholesalers, service providersRetail, wholesale, B2B sales
Primary FocusHandling customer inquiries, resolving issues, maintaining client relationshipsGenerating sales, prospecting, closing deals

The main difference is that Commercial Customer Service Representatives focus on supporting existing clients and resolving issues, while Inside Sales Representatives actively pursue new sales opportunities and generate revenue. Both roles require strong communication skills and industry knowledge, but their primary objectives differ.

What are the main challenges a commercial customer service representative faces when handling business clients' accounts?

Commercial Customer Service Representatives often work with multiple business clients who each have unique needs and expectations. A key challenge is managing complex account inquiries or service requests efficiently while maintaining a high level of professionalism and accuracy. Representatives must balance urgent client demands with compliance procedures and internal policies, often coordinating with sales, underwriting, and claims teams. Building strong relationships and clear communication are essential for resolving issues promptly and ensuring client satisfaction in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a commercial customer service representative, and why are they important?

To thrive as a Commercial Customer Service Representative, you need a background in customer support, strong problem-solving skills, and knowledge of business products or services, often supported by a high school diploma or relevant experience. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Exceptional communication, patience, and the ability to manage multiple priorities help you excel in client interactions. These skills are crucial for maintaining customer satisfaction, building strong client relationships, and ensuring efficient resolution of business inquiries.

What is a commercial customer service representative?

Commercial Customer Service Representatives are professionals who serve as the primary point of contact between a company and its business clients. They handle inquiries, resolve issues, process orders, and provide information about products or services tailored to commercial accounts. These representatives ensure client satisfaction by addressing concerns promptly and maintaining strong business relationships. Their role may also include coordinating with internal departments and supporting sales teams to meet client needs.
What cities are hiring for Commercial Customer Service Representative jobs? Cities with the most Commercial Customer Service Representative job openings:
Who are the top companies hiring for Commercial Customer Service Representative jobs? The top employers for Commercial Customer Service Representative jobs are:
What states have the most Commercial Customer Service Representative jobs? States with the most job openings for Commercial Customer Service Representative jobs include:
What are popular job titles related to Commercial Customer Service Representative jobs? For Commercial Customer Service Representative jobs, the most frequently searched job titles are:
Commercial Customer Service Representative jobs near you
Infographic showing various Commercial Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,526 per year, or $19.5 per hour.

Customer Service Rep

Cards Recycling

Springdale, AR • On-site

$14.25 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Customer Service Representative

Every day, Ecowaste Solutions helps thousands of homes and businesses keep their communities clean, and the voice on the other end of the phone is often the first impression we make. As a Customer Service Representative, you will be that voice: the calm, knowledgeable problem solver who turns a frustrated call into a resolved one and makes customers glad they picked up the phone.

Working under the direct supervision of the Customer Service Manager, you will field residential and commercial calls, inquiries, and requests that range from quick questions to moderately complex issues. If you love variety, take pride in getting things right the first time, and want to build real expertise in the waste services industry, this role gives you the platform to do it, whether you are an experienced customer service pro or ready to launch your career.

Principal Responsibilities
  • Build knowledge of the waste services industry and Ecowaste Solutions processes, services, and policies through hands on experience and proven success routines.
  • Respond to residential and commercial customer service calls in a timely, accurate, and professional manner, treating every concern with respect.
  • Handle routine service change and contract compliance matters, including outbound calls to resolve service level changes, contractual obligations, billing questions, service cancellations, price increases, and equipment issues.
  • Respond to internal and external calls and emails promptly so customer concerns are understood, addressed, and resolved accurately.
  • Review individual performance metric reports with your manager and build action plans to support ongoing growth.
  • Create and maintain customer profiles in the account database, including route and service information, and validate customer data.
  • Log customer service interactions accurately and on time so the team can track inquiries and resolutions.
  • Perform other job related duties as required.
Qualifications
  • Comfortable with Business English, spelling, punctuation, and general office processes, with the ability to prepare correspondence, reports, and summaries. Bilingual is a plus!
  • Skilled in the operation of a personal computer and other office equipment.
  • Data entry experience is a plus, whether from prior work or coursework.
  • Excellent verbal communication skills paired with a genuine customer service mindset.
  • Familiarity with Windows, Outlook, Excel, and Microsoft Word.
  • Ability to accurately read and follow maps or GPS.
  • Ability to thrive in a fast paced environment and pick up new software and programs quickly.
  • High school diploma or GED.
Physical Requirements and Work Environment
  • This is an office based role that requires the ability to sit for long periods of time and use hands for extended data entry.
  • Reliable attendance and punctuality are essential, as this role directly supports the rest of the company's operations.
  • Preferred hours are 7:55 a.m. to 5:00 p.m., with additional hours needed at times.
Pay and Benefits
  • Weekly pay
  • Multiple health plans available, including a tax-advantaged HSA option
  • Dental and vision
  • Company-paid basic life insurance
  • Retirement match up to 5%
  • Paid time off
  • LifeMart discounts

Ecowaste Solutions offers a competitive base salary, the opportunity to earn incentive pay, and a comprehensive employee benefits package. Please submit your resume and salary history for consideration. Only applicants who meet minimum qualifications will be considered, and only individuals selected for an interview will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Ecowaste Solutions reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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