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Commercial Insurance Customer Service Representative Jobs in Virginia

Gaines & Critzer

Be Seen First

Insurance CSR

North Chesterfield, VA · On-site

$45K - $60K/yr

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting clients by managing insurance policies, processing endorsements, processing claims, and resolving ...

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Gaines & Critzer

Be Seen First

Insurance CSR

North Chesterfield, VA · On-site

$45K - $60K/yr

The ideal Insurance Customer Service Representative (CSR) plays a crucial role in supporting clients by managing insurance policies, processing endorsements, processing claims, and resolving ...

New

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All JobsCommercial Insurance Customer Service Representative JobsCommercial Insurance Customer Service Representative Jobs in Virginia

Commercial Insurance Customer Service Representative information

See Virginia salary details

$23.8K

$54.2K

$75.8K

How much do commercial insurance customer service representative jobs pay per year?

As of Aug 13, 2026, the average yearly pay for commercial insurance customer service representative in Virginia is $54,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $60,000.00 per year, depending on experience, location, and employer.

What is a commercial insurance customer service representative?

A commercial insurance customer service representative works in the commercial unit of an insurance provider. In this position, you assist business customers with policy quotes, needs analysis, insurance applications, and coverage renewals. You are the primary contact for current clients and potential customers who have questions or concerns about insurance policies offered by your company. Other job duties may include processing audits and loss-runs, which document all claims activity on an account.

What is the difference between Commercial Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectCommercial Insurance Customer Service RepresentativeInsurance Claims Adjuster
CredentialsHigh school diploma or equivalent; insurance licensing may be preferredHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, customer service centersField and office work, inspecting damages and interviewing claimants
Employer & Industry UsageInsurance agencies, brokerages, companiesInsurance companies, adjusting firms
Primary FocusAssisting clients, policy inquiries, policy updatesEvaluating claims, determining coverage, settling claims

While both roles are integral to the insurance industry, Commercial Insurance Customer Service Representatives focus on client interactions and policy support, whereas Insurance Claims Adjusters handle claim evaluations and settlements. Understanding these differences helps job seekers identify the right career path within insurance.

What does a commercial insurance customer service representative do?

A Commercial Insurance Customer Service Representative assists business clients with their insurance policies, including answering questions, processing policy changes, and handling claims or billing issues. They serve as the primary point of contact between the insurance agency and commercial clients, ensuring that customers receive prompt and accurate information. Their responsibilities also include reviewing coverage options, providing quotes, and helping clients understand their insurance needs. Strong communication and organizational skills are essential in this role.

What are some common challenges faced by commercial insurance customer service representatives, and how can they be effectively managed?

Commercial Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high volumes of client requests, and staying updated on evolving insurance products and regulations. Effectively managing these challenges involves strong organizational skills, proactive communication, and ongoing training to remain knowledgeable about industry changes. Building strong relationships with underwriters, agents, and clients also helps streamline issue resolution and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a commercial insurance customer service representative?

To thrive as a Commercial Insurance Customer Service Representative, you need a solid understanding of commercial insurance products, policy processing, and customer account management, typically supported by a high school diploma or higher and relevant insurance licenses. Proficiency with agency management software (such as Applied Epic or AMS360), quoting systems, and Microsoft Office is commonly required. Exceptional communication, problem-solving, and organizational skills help build strong client relationships and efficiently resolve inquiries. These skills and qualifications are crucial for delivering accurate service, ensuring client satisfaction, and maintaining compliance in a regulated industry.
More about Commercial Insurance Customer Service Representative jobs
What are popular job titles related to Commercial Insurance Customer Service Representative jobs in Virginia? For Commercial Insurance Customer Service Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Commercial Insurance Customer Service Representative jobs in Virginia look for? The top searched job categories for Commercial Insurance Customer Service Representative jobs in Virginia are:
What are popular job titles related to Commercial Insurance Customer Service Representative jobs in VA? For Commercial Insurance Customer Service Representative jobs in VA, the most frequently searched job titles are:
Commercial Insurance Customer Service Representative jobs near you
Infographic showing various Commercial Insurance Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,170 per year, or $26 per hour.

Insurance Customer Service Representative

AmeriStaff Employment and Staffing Solutions

Rocky Mount, VA • On-site

$40K/yr

Other

Medical, Dental, Vision, Life

Re-posted 28 days ago

Job description

Job #: 159883 Title: Insurance Customer Service Representative Location: Rocky Mount, VA Salary Range: $40,000 per year Position: INSURANCE CLERK Description:
AmeriStaff is seeking a Insurance Customer Service Representative to join a well-established, community-focused insurance agency with a strong reputation in Southwest Virginia. Will play a key role in meeting the overall insurance needs of clients across both Personal Lines and Life & Health products.
Benefits of the Insurance Customer Service Representative:

  • In-office position
  • Monday through Friday
  • 8:30 am - 5:00 pm
  • $40,000 a year.
Responsibilities of the Insurance Customer Service Representative:
  • Provide professional, responsive service to an assigned book of personal lines accounts
  • Manage policy renewals, including binding coverage, reviewing policies for accuracy, invoicing, preparing proposals, and delivering policies
  • Respond promptly to client service requests, including resolving complex coverage and underwriting issues
  • Effectively manage multiple tasks and deadlines simultaneously
  • Service Life & Health policies, including beneficiary changes, billing inquiries, and policy updates
  • Support and process individual medical insurance applications
  • Provide service assistance for senior products (e.g., Medicare Advantage, Medicare Supplements, Part D plans) and supplemental products (dental, vision, ancillary coverages)
  • Support clients during Open Enrollment and Annual Enrollment Periods, managing high-volume service requests, plan changes, and eligibility questions
  • Provide general coverage education within licensing and compliance guidelines
  • Coordinate with insurance carriers and vendors to help resolve service and claims-related issues
  • Work independently to manage day-to-day responsibilities with minimal supervision
  • Balance workload across multiple lines of business, including seasonal fluctuations
  • Assist management with special projects and other duties as assigned
Requirements:
Requirements of the Insurance Customer Service Representative:
  • High School Diploma required; four-year degree preferred
  • 2-3 years of experience in Personal Lines and Life & Health insurance
  • Active Property & Casualty and Life & Health licenses required
  • Experience with Medicare, senior products, and individual health insurance
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
  • Salesforce experience preferred, but not required
  • Strong organizational skills, attention to detail, and ability to manage competing priorities
  • Professional work ethic and strong customer service orientation
  • #INDAI2472
Job Type: Permanent Post Date: 06/01/2026

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