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Spectrum Customer Service Representative Jobs in Virginia

Ritchie Bros.

Customer Service Representative

Yorktown, VA

$14.25 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

Ritchie Bros.

Customer Service Representative

Culpeper, VA · On-site

$15.75 - $21.50/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

Ritchie Bros.

Customer Service Representative

Culpeper, VA · On-site

$15.75 - $21.50/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

Ritchie Bros.

Customer Service Representative

Yorktown, VA · On-site

$14.25 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

Nova Acquisitions Group

Be Seen First

CUSTOMER SERVICE REPRESENTATIVE Sales CSR

Mclean, VA · On-site

$800 - $1.3K/wk

We are seeking a CUSTOMER SERVICE AND SALES REPRESENTATIVE to join our team! You will be ... spectrum. What sets us apart is our unwavering commitment to our clients' success.

Intrepid

Customer Service Representative

Mclean, VA · On-site

$16.25 - $22/hr

As the Customer Service Representative , you will provide onsite full-time Customer Service ... IAH provides a broad spectrum of services and solutions to U.S. and international government ...

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Spectrum Customer Service Representative information

See Virginia salary details

$9

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How much do spectrum customer service representative jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for spectrum customer service representative in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer Service Representatives, and how can they be managed effectively?

Spectrum Customer Service Representatives often encounter high call volumes and a diverse range of customer concerns, from billing issues to technical support. Staying patient, empathetic, and adaptable is crucial for handling challenging situations and resolving customer complaints efficiently. Representatives benefit from Spectrum's comprehensive training programs and the support of a collaborative team environment, which help them navigate complex issues. Proactively using available resources and maintaining clear communication with customers and colleagues can make daily responsibilities more manageable and rewarding.

What does a customer service representative do at Spectrum?

A Spectrum customer service representative assists customers with billing, technical issues, service inquiries, and account management. They communicate via phone, chat, or in person, using company systems and tools to resolve problems efficiently and ensure customer satisfaction.

What is a Spectrum Customer Service Representative?

A Spectrum Customer Service Representative is a professional who assists customers of Spectrum, a telecommunications company, with their inquiries and concerns. Their responsibilities include helping customers with billing questions, troubleshooting service issues, providing information about products and services, and processing account changes. They typically handle customer interactions over the phone, through online chat, or in person at Spectrum locations. The goal of this role is to ensure customer satisfaction and resolve issues efficiently.

What is the starting pay for Spectrum?

The starting pay for a Spectrum Customer Service Representative typically ranges from $15 to $20 per hour, depending on location and experience. The role often includes training and may offer additional benefits such as bonuses or incentives based on performance.

What is the difference between Spectrum Customer Service Representative vs Spectrum Sales Associate?

AspectSpectrum Customer Service RepresentativeSpectrum Sales Associate
Primary RoleAssist customers with billing, technical issues, and account inquiriesPromote and sell Spectrum services and packages to customers
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, persuasion skills
Work EnvironmentCall centers, retail stores, remoteRetail stores, on-site sales events
Common CertificationsCustomer service certifications, communication skillsSales training, product knowledge certifications

While both roles involve interaction with Spectrum customers, the Customer Service Representative focuses on resolving issues and providing support, whereas the Sales Associate emphasizes promoting and selling Spectrum services. Both positions require strong communication skills but differ in their primary objectives and daily tasks.

Is getting hired at Spectrum hard?

Getting hired as a Spectrum Customer Service Representative typically involves a standard application process, including submitting an online application, passing a skills assessment, and completing an interview. Candidates should demonstrate good communication skills and customer service experience, but the hiring process is generally straightforward and based on meeting the company's requirements. Competition may vary depending on location and availability of positions.

What are the key skills and qualifications needed to thrive as a Spectrum Customer Service Representative, and why are they important?

To thrive as a Spectrum Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is essential. Patience, active listening, and a positive attitude help representatives excel in handling diverse customer inquiries and resolving concerns. These skills ensure high-quality service, customer satisfaction, and efficient issue resolution in a fast-paced environment.

How much do Spectrum customer service reps make?

Spectrum customer service representatives typically earn an average hourly wage of around $15 to $20, which can translate to approximately $30,000 to $40,000 annually for full-time roles. Compensation may vary based on experience, location, and performance, and the role often requires strong communication skills and familiarity with customer service tools.
What are popular job titles related to Spectrum Customer Service Representative jobs in Virginia? For Spectrum Customer Service Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Spectrum Customer Service Representative jobs in Virginia look for? The top searched job categories for Spectrum Customer Service Representative jobs in Virginia are:
Spectrum Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Ritchie Bros.

Yorktown, VA

$14.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

3rd of 16 rated auctioneers

Job description

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

IAA Holdings, LLC (IAA)


IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.


About the team - Yard Operations 

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

What are the Requirements?

  • Ability to communicate comfortably with customers
  • A phenomenal teammate, willing to assist your peers
  • Digital literacy
  • Time management skills
  • Positive attitude
  • Ability to work independently
  • Strong interpersonal skills
  • Professional and clean appearance

What Do IAA Customer Service Reps Do?

  • Provide a variety of customer support services through the mail, telephone, and direct personal contact
  • Process orders and assignments and enter data into our internal computer systems
  • Reference pricing and delivery information
  • Respond to customer questions, inquiries, and requests
  • Set up new and maintain existing records
  • Perform word processing assignments, filing, and related clerical duties
  • Process paperwork in preparation for auction day, securing necessary approvals
  • Assist with other duties around the office to help out

What Ritchie Bros. Auctioneers employees say

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