Spectrum Customer Service Representative Jobs in Virginia

Are you an eager self-starter that loves systems and improving efficiency?

Are you looking for a career that is rewarding with opportunities for growth?

As the Customer Service Representative, you will serve as the guru of residential garage doors, garage door openers, and related components. You will interact with customers on a daily basis, providing them with excellent customer service, answering all customer inquiries with high level of accuracy and up to date information. You will support the Logistics team as needed and provide a high level of customer service to internal customers, such as technicians in the field, installers, etc. You will also provide training support for all customer service duties inside and outside of the customer service team. This position will be part of our Customer Service team, not only supporting all of the functional departments and employees of Sydnic LLC, but also supporting our external customers.  

If you are looking for a company that values your success, where you can grow both personally and professionally, we would love to talk to you.

Apply at Precision Garage Door Service today!

Why You’ll Want to Join the Precision Garage Door Service Team

As a vetted franchise owner, we’re a leader in the industry, focusing on the customer experience and your career. You’ll receive:

· Professional training and development – Our goal for our office team is to own systems, processes, and results.

· Pay – you’ll make between $20 and $24 per hour as a Customer Service Representative.

· A team invested in your future – We’re a team here, and while you’ll be working independently much of the time, you’ll find out quickly that everyone has your back.

· Support from our leadership – We are passionate about helping and supporting you and your goals.

· Support from the Team – Just because you are on your own doesn’t mean you are completely isolated. We have a dynamic team environment where we keep in touch with everyone, whether it’s on a group phone call or a FaceTime chat to help each other out through the day. We meet regularly.

· Friendly Competition and Accountability – We push each other to be better and are all competitive by nature. We hold each other accountable and learn from each other’s mistakes.

· One of the Best – As a Precision Garage Door Service employee, you’ll be representing a brand that sets a high level of professionalism in the industry, from our branded company vehicles to our high-quality level of service. We also set a high bar in valuing and taking care of our employees, providing the best benefits packages and compensation opportunities.

Your Responsibilities as a Customer Service Representative:

As a Customer Service Representative, you’ll promptly and professionally handle any incoming calls and requests from customers, while providing an exceptional level of customer service. 

• Promptly and professionally handle any incoming calls and requests from customers, while providing an exceptional level of customer service 
• Processes customer payments, refunds, and financing accurately and efficiently and able to answer customer inquiriesregardingbilling
• Provide quality customer service in a variety of areas, including but not limitedto:scheduling, billing, ordering, and technical support
• Assistcustomers with basic technical support needsand provides them with applicable and relevant resources
• Manage customer service resources (ex. MailPage, Trello,Service Titan,etc.)
• Manage and remain up to date on communications, both internally and externallyinall platforms such as Teams, Outlook, Trello, etc.
• Respond to customer messages received on marketing platformsas assigned/neededand convert leads into booked jobs(i.e.Angi, Yelp, BBB, Facebook, Google, etc.)
• Assistwith and manage collection of accounts receivableswhen able/as needed
• Schedules technician calls for all markets as needed
• Provides phone support in all markets
• Provide backup support totheLogisticsteam, including communication with customers,collecting deposits, sending order confirmation documentation, scheduling installations, etc.when able/as needed

• Work with other relevant teams to resolve any potential or current customer issues
• Follows up with all customer inquiries or estimates
• Document communications with customers in CRM systemsaccurately and regularly
• Provide administrative support to various functions within the organization
• Participate in continual training and improvement of processes