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Customer Service Supervisor Jobs in Virginia (NOW HIRING)

Thalhimer Multifamily

Service Supervisor

Manassas, VA · On-site

$24 - $35/hr

... customer service and property upkeepNo two days are the same, and you'll never get bored-whether ... A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll ...

Thalhimer Multifamily

Service Supervisor

Manassas, VA · On-site

$24 - $35/hr

Maintaining a high standard of customer service and property upkeep No two days are the same, and ... A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll ...

Thalhimer Multifamily

Service Supervisor

Henrico, VA · On-site

$25 - $35/hr

... customer service and property upkeepNo two days are the same, and you'll never get bored-whether ... A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll ...

Thalhimer Multifamily

Service Supervisor

Richmond, VA · On-site

$24 - $35/hr

Maintaining a high standard of customer service and property upkeep No two days are the same, and ... A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll ...

Thalhimer Multifamily

Service Supervisor

Richmond, VA · On-site

$24 - $35/hr

... customer service and property upkeepNo two days are the same, and you'll never get bored-whether ... A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll ...

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Supervisor Customer Service

Sterling, VA

$75K/yr

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: * Supervise a customer service department, including ...

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Supervisor Customer Service

Sterling, VA · On-site

$75K/yr

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: * Supervise a customer service department, including ...

Graybar

Supervisor Customer Service

Sterling, VA

$75K/yr

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: * Supervise a customer service department, including ...

Graybar

Supervisor Customer Service

Sterling, VA · On-site

$75K/yr

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: * Supervise a customer service department, including ...

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Showing results 41-60

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Virginia

Customer Service Supervisor information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do customer service supervisor jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer service supervisor in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Virginia?

The most popular types of Customer Service Supervisor jobs in Virginia are:

What are popular job titles related to Customer Service Supervisor jobs in Virginia?

For Customer Service Supervisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Virginia look for?

The top searched job categories for Customer Service Supervisor jobs in Virginia are:

What cities in Virginia are hiring for Customer Service Supervisor jobs?

Cities in Virginia with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

Service Supervisor

Thalhimer Multifamily

Manassas, VA • On-site

$24 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Join Our Team as a Service Supervisor at Colonial Village in Manassas, VA!Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance at Colonial Village in Manassas, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus!Why Join Us?At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).What You'll Do:As a Service Supervisor, you'll lead the maintenance efforts for the property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.Key responsibilities include:Overseeing and completing apartment maintenance and repairsManaging work orders and apartment turnoversPerforming preventative maintenance to keep all systems running smoothlyLeading maintenance team members, providing guidance and supportMaintaining a high standard of customer service and property upkeepNo two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.What We're Looking For:3 - 5+ years of experience in residential property maintenance (or similar fields)CFC and HVAC certification requiredStrong training in plumbing and electrical systemsExpertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)A valid driver's license and the ability to travel to between properties if neededStrong leadership and communication skillsA positive, solution-oriented attitude and exceptional problem-solving abilitiesIf you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you!Ready to Take the Next Step?Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team!Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.
Job Posted by ApplicantPro