ZipRecruiter

Log In

1

Customer Service Supervisor Jobs in Georgia (NOW HIRING)

Wawa, Inc.

Customer Service Supervisor

Hinesville, GA · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

PetSuites

Customer Service Supervisor

Roswell, GA · On-site

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Lawrenceville, GA · On-site

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Cumming, GA · On-site

$16 - $19/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Woodstock, GA · On-site

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Roswell, GA · On-site

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Norcross, GA · On-site

$13.50 - $14.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Cumming, GA · On-site

$16 - $19/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Norcross, GA · On-site

$13.50 - $14.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Woodstock, GA · On-site

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

PetSuites

Customer Service Supervisor

Cumming, GA · On-site

$16 - $19/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

next page

Showing results 1-20

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Georgia

Customer Service Supervisor information

See Georgia salary details

$20.7K

$49K

$85.3K

How much do customer service supervisor jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer service supervisor in Georgia is $48,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,100.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Georgia?

The most popular types of Customer Service Supervisor jobs in Georgia are:

What are popular job titles related to Customer Service Supervisor jobs in Georgia?

For Customer Service Supervisor jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Georgia look for?

The top searched job categories for Customer Service Supervisor jobs in Georgia are:

What cities in Georgia are hiring for Customer Service Supervisor jobs?

Cities in Georgia with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,973 per year, or $23.5 per hour.

Customer Service Supervisor

Forest Park, GA

BGDC Distribution
Transportation and Warehousing • 1 - 5K employees
Learn more about BGDC Distributionexternal

$65K - $70K/yr

Full-time

Posted 16 days ago

Job description

Summary:
Under the direction of the Quality Control Manager, the Customer Service Supervisor is responsible for overseeing daily customer service operations while ensuring exceptional support for internal and external customers. This role supervises customer service team members, resolves escalated customer concerns, analyzes operational data, and identifies opportunities to improve processes, service levels, and overall customer satisfaction.
Essential Functions:
  • Investigate customer concerns and operational issues to identify root causes and implement effective solutions.
  • Communicate professionally with customers via phone and email to provide timely support and issue resolution.
  • Manage and resolve complex customer service issues that require escalation beyond the customer service representative level.
  • Analyze operational data and customer service metrics to compile reports and identify trends.
  • Coordinate and communicate daily with customers and management regarding operational concerns, service initiatives, and follow-up actions.
  • Identify opportunities to improve customer service processes, workflows, and operational efficiencies, implementing solutions as appropriate.
  • Supervise, train, coach, and evaluate customer service team members to ensure high performance and exceptional customer service.
  • Maintain a professional, customer-focused environment while fostering positive working relationships across departments.
  • Support cross-functional initiatives and assist with special projects as assigned.
  • Perform other duties as assigned to support business needs.
Qualifications amp; Experience:
  • Bachelor’s degree or equivalent combination of education and relevant work experience preferred.
  • Minimum of three (3) years of customer service experience, preferably in a warehouse, distribution, logistics, or supply chain environment.
  • Previous supervisory or leadership experience preferred.
  • Working knowledge of warehouse operations and customer service best practices.
  • Strong verbal and written communication skills.
  • Ability to effectively interact with all levels of management, employees, customers, and business partners.
  • Excellent problem-solving, conflict resolution, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.
  • Experience with accounts payable and accounts receivable processes is preferred.
  • Proficient in Microsoft Office Suite and other business systems.
Education amp; Certifications:
  • Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field preferred. Equivalent work experience may be considered in lieu of formal education.

Apply