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Rapid Marketing Group LLC

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Customer Service Leader

Grand Rapids, MI · On-site

$6.0K - $9.0K/mo

We are seeking a motivated and results-driven Customer Service & Sales Leader to oversee daily sales activities, support team development, and deliver exceptional customer experiences. This role is ...

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How much do customer service leader jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What are Customer Service Leaders?

Customer Service Leaders are professionals responsible for managing and guiding a team of customer service representatives to ensure excellent customer experiences. They oversee daily operations, handle escalated customer issues, train staff, and implement service procedures and policies. Their role is crucial in maintaining customer satisfaction, monitoring performance metrics, and fostering a positive work environment. Customer Service Leaders also collaborate with other departments to address customer needs and improve service quality.

What is the role of a customer service lead?

A customer service lead oversees a team of customer service representatives, ensuring high-quality support and resolving complex issues. They coordinate daily operations, provide training, monitor performance metrics, and often use customer management tools to improve service efficiency.

How does a Customer Service Leader typically support and motivate their team to handle challenging customer interactions?

A Customer Service Leader plays a crucial role in supporting their team through regular coaching, providing constructive feedback, and fostering a positive work environment. They often implement training sessions and role-playing exercises to help team members develop effective communication and problem-solving skills. Additionally, they create an open-door policy to address concerns and celebrate achievements, which helps maintain morale and resilience during high-pressure situations. By setting clear expectations and leading by example, they empower their team to deliver exceptional service even when facing difficult customer interactions.

What is the highest paying customer service job?

The highest paying customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and a deep understanding of customer relations and business operations.

What is the difference between Customer Service Leader vs Customer Service Supervisor?

AspectCustomer Service LeaderCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma; supervisory experience
Work EnvironmentOversees multiple teams, strategic planningManages daily team operations, direct supervision
Industry UsageCommon in retail, hospitality, call centersCommon in retail, healthcare, service industries
Search IntentLeadership roles in customer serviceSupervisory roles in customer service

The main difference between a Customer Service Leader and a Customer Service Supervisor lies in their scope and focus. Customer Service Leaders typically focus on strategic planning and overseeing multiple teams, while Customer Service Supervisors handle daily team management and direct supervision. Both roles require similar credentials and are prevalent across various industries, but the Leader position emphasizes broader leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Service Leader, and why are they important?

To thrive as a Customer Service Leader, you need experience in customer support, strong problem-solving abilities, and leadership skills, often supported by a background in business or related fields. Familiarity with CRM platforms, ticketing systems, and quality assurance tools is commonly required. Outstanding communication, conflict resolution, and team motivation skills make someone excel in this role. These competencies ensure effective team management, high customer satisfaction, and continuous service improvement.

Is a CSA job stressful?

A Customer Service Leader role can be stressful due to high customer interaction, problem-solving demands, and performance targets. Managing difficult situations and maintaining quality service often require strong communication skills and the ability to handle pressure effectively.

What does a customer service leader do?

A customer service leader oversees a team responsible for managing customer interactions, resolving issues, and ensuring high service quality. They develop strategies to improve customer satisfaction, monitor team performance, and often use tools like CRM software to track interactions and outcomes.
More about Customer Service Leader jobs
What cities are hiring for Customer Service Leader jobs? Cities with the most Customer Service Leader job openings:
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What states have the most Customer Service Leader jobs? States with the most job openings for Customer Service Leader jobs include:
What are popular job titles related to Customer Service Leader jobs? For Customer Service Leader jobs, the most frequently searched job titles are:
Customer Service Leader jobs near you
Infographic showing various Customer Service Leader job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Service Leader

Rapid Marketing Group LLC

Grand Rapids, MI • On-site

$6.0K - $9.0K/mo

Full-time

Posted 27 days ago

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Job description

We are seeking a motivated and results-driven Customer Service & Sales Leader to oversee daily sales activities, support team development, and deliver exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching others, and is passionate about helping customers while driving business growth.

Key Responsibilities

  • Lead, motivate, and develop a team of customer service and sales representatives.
  • Provide ongoing coaching, training, and performance feedback to help team members succeed.
  • Ensure outstanding customer service by resolving escalated customer concerns professionally and efficiently.
  • Monitor sales performance and implement strategies to achieve and exceed company goals.
  • Conduct team meetings, training sessions, and one-on-one coaching.
  • Track key performance indicators (KPIs) and prepare performance reports.
  • Foster a positive, energetic, and team-oriented workplace culture.
  • Collaborate with management to improve processes, customer satisfaction, and sales results.
  • Lead by example through exceptional customer interactions and sales performance.

Qualifications

  • Previous experience in customer service, sales, team leadership, or management.
  • Strong communication and interpersonal skills.
  • Proven ability to motivate, coach, and develop team members.
  • Goal-oriented mindset with a passion for achieving results.
  • Excellent problem-solving and conflict-resolution abilities.
  • Ability to multitask and thrive in a fast-paced environment.
  • Positive attitude and strong work ethic.

What We Offer

  • Paid Training and ongoing professional development.
  • Clear pathways for career growth and advancement.
  • Supportive leadership and management that genuinely cares about employee success.
  • Competitive compensation with performance-based incentives.
  • Fun, collaborative, and positive work environment.
  • Recognition programs and leadership development opportunities.

Ideal Candidate

You're a natural leader who enjoys helping others succeed, building strong customer relationships, and driving sales results. You bring energy, professionalism, and a commitment to creating an exceptional experience for both customers and team members.

Join our team and build a rewarding career where your leadership makes a difference every day!

Company Description

Looking for more than just a job? At our company, we believe great people deserve great opportunities. From day one, you'll receive paid training designed to help you build confidence, develop valuable skills, and set you up for success.
Management That Truly Cares
You're not just a number here. Our leadership team is committed to supporting your personal and professional growth, celebrating your wins, and helping you overcome challenges along the way.
Unlimited Growth Opportunities
Whether you're starting your career or looking for the next step, we promote from within and provide clear paths for advancement. Your hard work and dedication can lead to leadership, management, and long-term career opportunities.
A Fun, Positive Work Environment
Work alongside motivated teammates in an energetic atmosphere where achievements are recognized, teamwork is valued, and every day brings new opportunities to learn and grow.
If you're driven, people-oriented, and ready to build a rewarding career, we'd love to meet you!