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Customer Service Leader Jobs (NOW HIRING)

Wegmans Food Markets

Customer Service Leader

Gambrills, MD · On-site

$19.75 - $20.50/hr

As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and ...

Wegmans

Customer Service Leader

Gambrills, MD · On-site

$19.75 - $20.50/hr

As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and ...

Food Lion

FT Customer Service Leader

Conway, SC · On-site

Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly ...

Food Lion

PT Customer Service Leader

Charlotte, NC · On-site

Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly ...

Food Lion

PT Customer Service Leader

Huntersville, NC · On-site

Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly ...

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How much do customer service leader jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service leader in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $23.56 per hour, depending on experience, location, and employer.

What is a customer service leader?

Customer Service Leaders are professionals responsible for managing and guiding a team of customer service representatives to ensure excellent customer experiences. They oversee daily operations, handle escalated customer issues, train staff, and implement service procedures and policies. Their role is crucial in maintaining customer satisfaction, monitoring performance metrics, and fostering a positive work environment. Customer Service Leaders also collaborate with other departments to address customer needs and improve service quality.

How does a customer service leader typically support and motivate their team to handle challenging customer interactions?

A Customer Service Leader plays a crucial role in supporting their team through regular coaching, providing constructive feedback, and fostering a positive work environment. They often implement training sessions and role-playing exercises to help team members develop effective communication and problem-solving skills. Additionally, they create an open-door policy to address concerns and celebrate achievements, which helps maintain morale and resilience during high-pressure situations. By setting clear expectations and leading by example, they empower their team to deliver exceptional service even when facing difficult customer interactions.

What is the highest position in customer service?

The highest position in customer service is typically the Customer Service Director or Vice President, responsible for overseeing the entire customer service department and setting strategic goals. These roles often require extensive experience, leadership skills, and knowledge of customer relations and organizational management.

What is the difference between Customer Service Leader vs Customer Service Supervisor?

AspectCustomer Service LeaderCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma; supervisory experience
Work EnvironmentOversees multiple teams, strategic planningManages daily team operations, direct supervision
Industry UsageCommon in retail, hospitality, call centersCommon in retail, healthcare, service industries
Search IntentLeadership roles in customer serviceSupervisory roles in customer service

The main difference between a Customer Service Leader and a Customer Service Supervisor lies in their scope and focus. Customer Service Leaders typically focus on strategic planning and overseeing multiple teams, while Customer Service Supervisors handle daily team management and direct supervision. Both roles require similar credentials and are prevalent across various industries, but the Leader position emphasizes broader leadership responsibilities.

What are the key skills and qualifications needed to thrive as a customer service leader, and why are they important?

To thrive as a Customer Service Leader, you need experience in customer support, strong problem-solving abilities, and leadership skills, often supported by a background in business or related fields. Familiarity with CRM platforms, ticketing systems, and quality assurance tools is commonly required. Outstanding communication, conflict resolution, and team motivation skills make someone excel in this role. These competencies ensure effective team management, high customer satisfaction, and continuous service improvement.

What skills do you need to be a customer service leader?

A customer service leader needs strong communication, leadership, and problem-solving skills to effectively manage teams and resolve customer issues. They should also have good organizational abilities, emotional intelligence, and familiarity with customer service tools and metrics to ensure high service standards.
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Customer Service Leader jobs near you
Infographic showing various Customer Service Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,033 per year, or $21.7 per hour.

Customer Service Leader

Wegmans Food Markets

Gambrills, MD • On-site

$19.75 - $20.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Wegmans Food Markets rating

7.9

Company rating: 7.9 out of 10

Based on 836 frontline employees who took The Breakroom Quiz

4th of 122 rated grocery stores

Job description

Location:
1413 South Main Chapel Way Gambrills, MD 21054
Availability Requirement for this role:
Morning, afternoon, evening (includes weekends).Shifts start as early as 7am
Age Requirement:
Must be 18 years or older
Time Type:
Full time
Pay Range:
$19.75 - $20.50
Why Work Here
Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.
Job Description:
At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you're an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you!
What You'll Do
  • Provide incredible service to customers and engage collaboratively with employees
  • Quickly identify and provide solutions or resources to assist customers
  • Adhere to and uphold company policies, procedures, and guidelines
  • Administer Shopper's Club program, check out customers as necessary, perform refunds and exchanges
  • Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
  • Manage employee performance and development by providing resources, training, feedback

Requirements
  • 1 or more years of work experience in a customer service environment
  • Ability to quickly learn and adapt to new situations
  • Computer skills

Preferred Qualifications
  • Experience leading a team
  • Passion and expertise in relevant products

What Wegmans Food Markets employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wegmans Food Markets logo

About Wegmans Food Markets

Sourced by ZipRecruiter

Wegmans Food Markets, situated in Rochester, NY, US, is a widely recognized name in the retail grocery industry. The company was founded in 1916 by Walter Wegman as Rochester Fruit and Vegetable Company and has since been providing a diverse series of high-quality grocery products. It is built on the mission of “helping families live healthier, better lives through food.” Core values of caring, high standards, making a difference, respect, and empowerment drive the firm to uphold its quality, bringing every meal an opportunity for happiness. Wegmans has been celebrated with multiple accolades and was named the best grocery chain in the U.S. by Food & Wine in 2020.

Industry

Food and beverage stores

Company size

10,000+ Employees

Headquarters location

Rochester, NY, US

Year founded

1916

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