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Customer Service Leader Jobs in California (NOW HIRING)

Chipotle

Service Leader

Bakersfield, CA

$17.50 - $22.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

Chipotle

Service Leader

Livermore, CA

$17.75 - $23.25/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

CHIPOTLE

Service Leader

Inglewood, CA · On-site

$16.75 - $21.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

Chipotle

Service Leader

Los Angeles, CA

$17.25 - $22.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

Chipotle

Service Leader

Cupertino, CA

$19.75 - $26/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

Chipotle

Service Leader

Scotts Valley, CA

$17.50 - $23/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

CHIPOTLE

Service Leader

Goleta, CA · On-site

$17.25 - $22.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

CHIPOTLE

Service Leader

Lakewood, CA · On-site

$17 - $22.25/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

Chipotle

Service Leader

San Jose, CA

$19.75 - $25.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

CHIPOTLE

Service Leader

Concord, CA · On-site

$17.50 - $23/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

CHIPOTLE

Service Leader

San Rafael, CA · On-site

$17.75 - $23.50/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

CHIPOTLE

Service Leader

Bakersfield, CA · On-site

$16.50 - $21.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

Chipotle

Service Leader

San Jose, CA

$18.75 - $24.50/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

Chipotle

Service Leader

Fremont, CA

$19 - $25/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

Chipotle

Service Leader

Oakland, CA

$18.50 - $24/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

Chipotle

Service Leader

San Francisco, CA

$18.75 - $24.75/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

CHIPOTLE

Service Leader

San Mateo, CA · On-site

$18.25 - $24/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained ...

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All JobsCustomer Service Leader JobsCustomer Service Leader Jobs in California

Customer Service Leader information

See California salary details

$9

$21

$41

How much do customer service leader jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer service leader in California is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $23.27 per hour, depending on experience, location, and employer.

What is a customer service leader?

Customer Service Leaders are professionals responsible for managing and guiding a team of customer service representatives to ensure excellent customer experiences. They oversee daily operations, handle escalated customer issues, train staff, and implement service procedures and policies. Their role is crucial in maintaining customer satisfaction, monitoring performance metrics, and fostering a positive work environment. Customer Service Leaders also collaborate with other departments to address customer needs and improve service quality.

How does a customer service leader typically support and motivate their team to handle challenging customer interactions?

A Customer Service Leader plays a crucial role in supporting their team through regular coaching, providing constructive feedback, and fostering a positive work environment. They often implement training sessions and role-playing exercises to help team members develop effective communication and problem-solving skills. Additionally, they create an open-door policy to address concerns and celebrate achievements, which helps maintain morale and resilience during high-pressure situations. By setting clear expectations and leading by example, they empower their team to deliver exceptional service even when facing difficult customer interactions.

What are the key skills and qualifications needed to thrive as a customer service leader, and why are they important?

To thrive as a Customer Service Leader, you need experience in customer support, strong problem-solving abilities, and leadership skills, often supported by a background in business or related fields. Familiarity with CRM platforms, ticketing systems, and quality assurance tools is commonly required. Outstanding communication, conflict resolution, and team motivation skills make someone excel in this role. These competencies ensure effective team management, high customer satisfaction, and continuous service improvement.

What is the difference between Customer Service Leader vs Customer Service Supervisor?

AspectCustomer Service LeaderCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; leadership experienceHigh school diploma; supervisory experience
Work EnvironmentOversees multiple teams, strategic planningManages daily team operations, direct supervision
Industry UsageCommon in retail, hospitality, call centersCommon in retail, healthcare, service industries
Search IntentLeadership roles in customer serviceSupervisory roles in customer service

The main difference between a Customer Service Leader and a Customer Service Supervisor lies in their scope and focus. Customer Service Leaders typically focus on strategic planning and overseeing multiple teams, while Customer Service Supervisors handle daily team management and direct supervision. Both roles require similar credentials and are prevalent across various industries, but the Leader position emphasizes broader leadership responsibilities.

What does a customer service leader do?

A customer service leader oversees a team responsible for providing support and resolving customer issues, ensuring high service quality and customer satisfaction. They develop training programs, set performance standards, and use tools like customer relationship management (CRM) software to monitor service metrics.

What is the highest position in customer service leader?

The highest position in customer service leadership is typically the Chief Customer Officer (CCO) or Vice President of Customer Service, responsible for overall customer experience strategy and departmental oversight. These roles often require extensive leadership experience, strategic planning skills, and a deep understanding of customer relations and service operations.

What skills do you need to be a customer service leader?

A customer service leader needs strong communication, leadership, and problem-solving skills to effectively manage teams and address customer issues. They should also have good organizational abilities, emotional intelligence, and familiarity with customer service tools and metrics to ensure high service standards.

What cities in California are hiring for Customer Service Leader jobs?

Cities in California with the most Customer Service Leader job openings:

What are popular job titles related to Customer Service Leader jobs in CA?

For Customer Service Leader jobs in CA, the most frequently searched job titles are:

Customer Service Leader jobs near you
Infographic showing various Customer Service Leader job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,444 per year, or $21.4 per hour.

RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Micro Center

Tustin, CA • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

Job description

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER). It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
The pay range is starting at $22.00 - $24.00/HR
Click here to see our job video
MAJOR RESPONSIBILITIES:
  • Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
  • Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
  • Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
  • Oversee the execution of ad set and visual merchandising standards within the department
  • Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
  • Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
  • Participate in open and close procedures
  • Support front end staff by ringing transactions
  • Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
  • Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:
  • High school diploma or equivalent required with proficiency in Microsoft Office
  • Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
  • Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
  • Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
  • Ability to execute corporate initiatives and drive world-class customer experiences
  • Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
  • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with Company Match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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