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Customer Service Representative Supervisor Jobs (NOW HIRING)

VCA Animal Hospitals

CSR Supervisor

Copiague, NY · On-site

... of supervisory experience in customer service and/or veterinary field • Must be able to work flexible hours and days If you are a current associate, you need to apply through our internal career ...

Sonepar Group

Customer Service Representative

Sulphur, LA · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

Sonepar

Customer Service Representative

Irving, TX · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

Sonepar

Customer Service Representative

Irving, TX · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

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Customer Service Representative Supervisor information

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$101K

How much do customer service representative supervisor jobs pay per year?

As of Jun 29, 2026, the average yearly pay for customer service representative supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Representative Supervisor vs Customer Service Representative?

AspectCustomer Service Representative SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises teams in call centers or retail settingsHandles customer inquiries directly in call centers or retail stores
Employer & Industry UsageCommon in retail, telecom, banking, and service industriesEntry to mid-level roles in similar industries
Comparison FocusLeadership, team management, oversightCustomer interaction, problem-solving, communication

The main difference is that Customer Service Representative Supervisors oversee and manage customer service teams, focusing on leadership and team performance. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. Both roles are essential in customer service operations but differ in responsibilities and scope.

What does a Customer Service Representative Supervisor do?

A Customer Service Representative Supervisor oversees a team of customer service representatives, ensuring they provide high-quality support to customers. They are responsible for training staff, resolving escalated issues, monitoring performance metrics, and implementing policies to improve service efficiency. Additionally, they may handle scheduling, conduct performance evaluations, and collaborate with other departments to address customer needs. Their main goal is to maintain customer satisfaction and support team development.

How much does a customer service supervisor make in the US?

A customer service supervisor in the US typically earns an average salary of around $50,000 to $65,000 per year, depending on experience, location, and industry. Salaries can vary based on the size of the company and the complexity of customer service operations.

What are some typical challenges faced by Customer Service Representative Supervisors, and how can they be addressed?

Customer Service Representative Supervisors often encounter challenges such as managing diverse team dynamics, handling escalated customer issues, and balancing performance metrics with employee well-being. To address these challenges, effective communication, regular team meetings, and ongoing training are essential. Supervisors also benefit from fostering a supportive environment that encourages feedback and recognizes achievements, which helps maintain high morale and productivity within the team.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Supervisor, and why are they important?

To thrive as a Customer Service Representative Supervisor, you need strong leadership abilities, conflict resolution skills, and experience in customer service, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, team motivation, and problem-solving skills set outstanding supervisors apart. These competencies ensure effective team management, high customer satisfaction, and the achievement of organizational performance goals.

What does a customer service supervisor do?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, train staff, and ensure customer satisfaction standards are met. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered a good entry-level role because it requires basic communication and problem-solving skills, and provides experience in customer interactions and company operations. It can serve as a stepping stone to higher roles in sales, management, or specialized customer support. Many employers offer on-the-job training, making it accessible for those new to the workforce.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Directors or Vice Presidents, with salaries reaching six figures. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic initiatives within organizations.
What states have the most Customer Service Representative Supervisor jobs? States with the most job openings for Customer Service Representative Supervisor jobs include:
Customer Service Representative Supervisor jobs near you
Infographic showing various Customer Service Representative Supervisor job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 18% Part Time, and 1% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

CSR Supervisor

Citizens National Bank of Mississippi

Macon, MS

Full-time

Posted 14 days ago

Key responsibilities

  • Accurately process transactions including deposits, withdrawals, transfers, loan payments, official checks, money orders, and credit card advances.

  • Manage, develop, and support the CSR team to ensure efficient operations and adherence to sales and service standards.

  • Safeguard the bank's assets by efficiently operating a cash drawer and maintaining the vault while following policies and procedures.

Job description

Job Description
Customer Service Representative Supervisor

Classification: Non-Exempt

Reports to: Bank Manager or Assistant Bank Manager

Summary/Objective

The Customer Service Representative Supervisor (CSR Supervisor) is considered a critical link between the bank and its customers and plays a vital role in the branch’s success. A CSR Supervisor is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR Supervisor helps create, develop and support a dynamic CSR team that maintains strong customer relationships by providing quality services that help customers achieve their financial dreams.

Essential Functions

  1. Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances. Other duties include maintaining the branch cash limit, performing branch audits and preparing branch reports.
  2. Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank while coaching their team to do the same.
  3. Safeguard the bank’s assets by efficiently operating a cash drawer and maintaining the vault while following the bank’s policies and procedures and adhering to the Bank Operations Manual.
  4. Manages, develops and supports their team on efficient operations and sales and service standards.
  5. Manages and trains the team to ensure each team member’s skill development and career growth opportunities are achieved. Responsible for interviewing, coaching, and evaluating CSRs and reviewing CSR timecards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position is responsible for the direct supervision of Customer Service Representatives.

Work Environment

This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This position requires manual dexterity including the ability to lift files, open filing cabinets, and lift coins or currency up to 40 pounds. This position requires maneuvering around the branch, bending, and stooping as necessary. Specific vision abilities required include close vision and ability to adjust focus.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours vary according to the branch location.

Travel
Minimal travel is expected for this position.

Required Education and Experience

  1. High school graduate or GED.
  2. Working knowledge of computer software.
  3. High energy with strong interpersonal oral and written communication skills.
  4. Work in a team environment while following good judgement, tactfulness and time constraints while maintaining a professional manner.

Preferred Education and Experience

  1. Post High School Education or 1 year of related experience.
  2. Banking experience.
  3. Management experience.

AAP/EEO Statement
Citizens National Bank is an equal employment opportunity employer and complies with all applicable laws and regulations regarding affirmative action and equal opportunity and does not illegally discriminate against anyone protected by law because of that person’s race, creed, color, age, sex, sexual orientation, gender identity, national origin, religion, status as an individual with a disability, or protected veteran status.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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