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Customer Service Representative Supervisor Jobs (NOW HIRING)

VCA Animal Hospitals

CSR Supervisor

Kentwood, MI · On-site

Schedule and support the CSR team Strengthen the Client Experience * Ensure every client ... Supervisor helps shape the first and last impression our clients have with the hospital . Just as ...

JM OLIVER INC

Residential CSR Supervisor

Morton, PA

Now Hiring: Full-Time Customer Service Supervisor (HVAC Industry) Are you an enthusiastic, outgoing ... Supervise and support a team of customer service representatives * Monitor call quality, scheduling ...

Nan McKay & Associates

Customer Service Rep

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt SUMMARY The position duties include a wide range of activities related to providing Customer service to ...

Sonepar

Customer Service Representative

Sulphur, LA · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

Lincare

Lead, Customer Service

Show Low, AZ · On-site

Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP * Daily work on Held Sales in centers assigned to them * Assists in the training of employees

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How much do customer service representative supervisor jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer service representative supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Representative Supervisor vs Customer Service Representative?

AspectCustomer Service Representative SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises teams in call centers or retail settingsHandles customer inquiries directly in call centers or retail stores
Employer & Industry UsageCommon in retail, telecom, banking, and service industriesEntry to mid-level roles in similar industries
Comparison FocusLeadership, team management, oversightCustomer interaction, problem-solving, communication

The main difference is that Customer Service Representative Supervisors oversee and manage customer service teams, focusing on leadership and team performance. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. Both roles are essential in customer service operations but differ in responsibilities and scope.

What does a Customer Service Representative Supervisor do?

A Customer Service Representative Supervisor oversees a team of customer service representatives, ensuring they provide high-quality support to customers. They are responsible for training staff, resolving escalated issues, monitoring performance metrics, and implementing policies to improve service efficiency. Additionally, they may handle scheduling, conduct performance evaluations, and collaborate with other departments to address customer needs. Their main goal is to maintain customer satisfaction and support team development.

What are some typical challenges faced by Customer Service Representative Supervisors, and how can they be addressed?

Customer Service Representative Supervisors often encounter challenges such as managing diverse team dynamics, handling escalated customer issues, and balancing performance metrics with employee well-being. To address these challenges, effective communication, regular team meetings, and ongoing training are essential. Supervisors also benefit from fostering a supportive environment that encourages feedback and recognizes achievements, which helps maintain high morale and productivity within the team.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Supervisor, and why are they important?

To thrive as a Customer Service Representative Supervisor, you need strong leadership abilities, conflict resolution skills, and experience in customer service, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, team motivation, and problem-solving skills set outstanding supervisors apart. These competencies ensure effective team management, high customer satisfaction, and the achievement of organizational performance goals.
What states have the most Customer Service Representative Supervisor jobs? States with the most job openings for Customer Service Representative Supervisor jobs include:
Customer Service Representative Supervisor jobs near you

Customer Service Representative

Da Pro Rubber, Inc.

Broken Arrow, OK

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

JOB TITLE: Customer Service Representative (CSR)
FLSA STATUS: Non-Exempt
REPORTS TO: CSR Supervisor
LOCATION: Broken Arrow, OK
JOB SUMMARY
The Customer Service Rep (CSR) is an enthusiastic, skilled problem solver with a “service mindset”. The CSR is the main communication hub for the Sales Team to the Manufacturing Team and has the ability to bring departments together to provide top notch customer service. The successful candidate is committed to accuracy and strong attention to detail.
PRIMARY RESPONSIBILITIES
  1. Accurately process customer transactions in a timely manner ensuring all part revisions, quantities, and custom configurations are captured correctly. Ensure emails and phone calls are professionally addressed per the department policy.
  1. Monitor scheduled shipment dates to ensure timely delivery, expediting as needed; Coordinate with production scheduling and shipping teams to provide customers with realistic lead times and proactive delay alerts.
  1. Identify potential issues and escalate appropriately, including production and delivery issues.
  1. Issue Resolution; Use logic and reasoning to identify solutions to stressful and challenging situations.
  1. Meet goals set by the CSR Supervisor and work effectively with other members of the team.
  1. Set up and maintain comprehensive customer files and records to ensure data integrity across all internal teams.
  1. Perform other duties as assigned.
Key Performance Indicators (KPIs)
  • On-Time Delivery Rate: Ensuring orders ship as scheduled through proactive monitoring.
  • Order Accuracy: Minimizing data entry errors that could lead to production rework or scrap.
  • Response Time: Meeting departmental standards for first-contact resolution and reply speed.
JOB REQUIREMENTS
  1. Proven ability to communicate professionally and clearly in various formats such as via email, over the phone and on paper.
  1. High level of attention to detail, time management, organization and the ability to stay calm under pressure.
  1. Sales experience preferred.
Compensation amp; Benefits
  • Competitive pay commensurate with experience and qualifications
  • Medical, dental, and vision insurance
  • 401(k) retirement plan

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