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Customer Service Representative Supervisor Jobs (NOW HIRING)

VCA Animal Hospitals

CSR Supervisor

New York, NY · On-site

CSR Supervisor If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer ...

VCA Animal Hospital

CSR Supervisor

Kentwood, MI · On-site

Schedule and support the CSR team Strengthen the Client Experience * Ensure every client ... Supervisor helps shape the first and last impression our clients have with the hospital . Just as ...

Dane Street, LLC

Group Health CSR Supervisor

The CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time and the supervision of the Customer Service ...

Nan McKay & Associates

Customer Service Rep

Newark, NJ · On-site

$16.75 - $22.75/hr

Customer Service Representative SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt SUMMARY The position duties include a wide range of activities related to providing Customer service to ...

Ampronix

Jr. Customer Service Rep

Irvine, CA

$17 - $23.25/hr

Sales and/or CSR Supervisor. Essential Duties and Responsibilities Under the direction of the Sales Director(s) and Customer Service Supervisor, responsibilities include but are not limited to:

Ampronix, LLC.

Jr. Customer Service Rep

Irvine, CA · On-site

Sales and/or CSR Supervisor. Essential Duties and Responsibilities Under the direction of the Sales Director(s) and Customer Service Supervisor, responsibilities include but are not limited to:

New

Lincare

Lead, Customer Service

Farmington, NM · On-site

Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP * Daily work on Held Sales in centers assigned to them * Assists in the training of employees

Sonepar

Customer Service Representative

Sulphur, LA

$14.50 - $19.75/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

Sonepar

Customer Service Representative

La Porte, TX · On-site

$15 - $20.50/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

Sonepar

Customer Service Representative

La Porte, TX · On-site

$15 - $20.50/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

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How much do customer service representative supervisor jobs pay per year?

As of Jun 7, 2026, the average yearly pay for customer service representative supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Representative Supervisor vs Customer Service Representative?

AspectCustomer Service Representative SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises teams in call centers or retail settingsHandles customer inquiries directly in call centers or retail stores
Employer & Industry UsageCommon in retail, telecom, banking, and service industriesEntry to mid-level roles in similar industries
Comparison FocusLeadership, team management, oversightCustomer interaction, problem-solving, communication

The main difference is that Customer Service Representative Supervisors oversee and manage customer service teams, focusing on leadership and team performance. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. Both roles are essential in customer service operations but differ in responsibilities and scope.

What does a Customer Service Representative Supervisor do?

A Customer Service Representative Supervisor oversees a team of customer service representatives, ensuring they provide high-quality support to customers. They are responsible for training staff, resolving escalated issues, monitoring performance metrics, and implementing policies to improve service efficiency. Additionally, they may handle scheduling, conduct performance evaluations, and collaborate with other departments to address customer needs. Their main goal is to maintain customer satisfaction and support team development.

What are some typical challenges faced by Customer Service Representative Supervisors, and how can they be addressed?

Customer Service Representative Supervisors often encounter challenges such as managing diverse team dynamics, handling escalated customer issues, and balancing performance metrics with employee well-being. To address these challenges, effective communication, regular team meetings, and ongoing training are essential. Supervisors also benefit from fostering a supportive environment that encourages feedback and recognizes achievements, which helps maintain high morale and productivity within the team.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Supervisor, and why are they important?

To thrive as a Customer Service Representative Supervisor, you need strong leadership abilities, conflict resolution skills, and experience in customer service, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, team motivation, and problem-solving skills set outstanding supervisors apart. These competencies ensure effective team management, high customer satisfaction, and the achievement of organizational performance goals.
What states have the most Customer Service Representative Supervisor jobs? States with the most job openings for Customer Service Representative Supervisor jobs include:
Customer Service Representative Supervisor jobs near you
Customer Service Representative Supervisor

Customer Service Representative Supervisor

Quakertown Veterinary Clinic

Quakertown, PA • On-site

Full-time

PTO

Posted 10 days ago

Job description

Customer Service Representative Supervisor
Make an Impact Where Compassion Meets Leadership

Responsible for the operational management and development of Customer Service Representative. This leadership role requires exceptional management skills, a deep understanding of veterinary care, and a commitment to promoting excellence in patient care and client service.

Why Join Us
  • Be a key leader shaping the client and patient experience
  • Work in a collaborative, mission-driven veterinary environment
  • Lead, mentor, and grow a high-performing CSR team
What You’ll DoLeadership and Management
  • Provide leadership and direction for the CSR team, overseeing the recruitment, training, and performance management of a large team of CSR’s.
  • Develop and implement policies, procedures, and protocols to ensure the highest standards of patient care, safety, and efficiency.
  • Foster a culture of excellence, collaboration, and continuous improvement among CSR’s, promoting professional development and employee engagement.
  • Write and give annual reviews to all team members.
  • Handle and document all disciplinary issues.
  • Approve and monitor PTO and time cards/corrections.
  • Monitor and address any workers comp incidents personally address complaints and concerns from other team members or management.
  • Attend monthly supervisor meetings.
  • Other duties as assigned, in accordance with organizational policies and ethical standards.
Operational Oversight
  • Direct the day-to-day operations of CSR services, ensuring smooth workflow, optimal resource utilization, and timely completion of tasks.
  • Coordinate staffing schedules, assignments, and workload distribution to meet the needs of our animal patients and clients.
  • Monitor key performance indicators, productivity metrics, and service quality standards, implementing strategies to optimize performance and achieve organizational goals.
Patient Care and Client Service
  • Ensure that all CSR’s deliver compassionate, high-quality care to our clients, and patients, adhering to veterinary protocols and best practices.
  • Act as a liaison between CSR’s, veterinarians, and other departments to facilitate effective communication and coordination of care.
Training and Development
  • Develop and oversee comprehensive training programs for CSR’s, covering customer service and professional development.
  • Provide ongoing coaching, mentoring, and feedback to support the growth and advancement of the CSR’s in their careers.
  • Stay abreast of industry trends, emerging technologies, and best practices in customer service.
Budget and Resource Management
  • Develop and manage departmental budgets, ensuring fiscal responsibility and alignment with organizational priorities.
  • Identify opportunities for cost savings, revenue generation, and operational efficiencies within CSR services.
What We’re Looking ForPreferred Education & Experience
  • High school diploma or equivalent
  • Previous veterinary industry experience preferred
Competencies
  • Minimum of 3 years of progressive leadership experience in veterinary services, with a focus on managing large teams.
  • Strong knowledge of veterinary medicine, clinical protocols, and regulatory requirements governing animal care.
  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team of Customer service professionals.
  • Proven track record of organizational development and performance improvement in a healthcare or veterinary setting.
  • Proficiency in budget management, financial analysis, and resource allocation.
  • Ability to collaborate effectively with interdisciplinary teams and stakeholders to achieve common goals.
  • Ability to Maintain a professional presence, including communication, appearance, and conduct
Technical Skills

To perform this job successfully, an individual will need to gain knowledge of the Impromed system, and various Microsoft Office programs. Previous veterinary practice systems experience is a plus.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; also to talk and hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.