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Customer Service Representative Supervisor Jobs (NOW HIRING)

National Veterinary Associates

$15.75 - $21.25/hr

The Client Service Representatives report to the CSR Supervisor and in her absence, the Hospital Manager. Client Service Representative Job Duties and Responsibilities * Before a Visit

NVA

Client Service Representative

Westover, WV · On-site

$16.50 - $22.50/hr

The Client Service Representatives report to the CSR Supervisor and in her absence, the Hospital Manager. Client Service Representative Job Duties and Responsibilities * Before a Visit

Sonepar

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

Lincare Holdings

Lead, Customer Service

Phoenix, AZ · On-site

Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP * Daily work on Held Sales in centers assigned to them * Assists in the training of employees

Sonepar

Customer Service Representative

Irving, TX · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

Sonepar

Customer Service Representative

La Porte, TX · On-site

$15 - $20.50/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

The Community Bank

CSR III - Supervisor

Hebron, OH · On-site

Supervises all Customer Service Representatives at the banking office. Oversees operation of the banking office, ensuring that established policies and procedures are followed. Responsible for ...

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Customer Service Representative Supervisor information

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How much do customer service representative supervisor jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service representative supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Representative Supervisor vs Customer Service Representative?

AspectCustomer Service Representative SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises teams in call centers or retail settingsHandles customer inquiries directly in call centers or retail stores
Employer & Industry UsageCommon in retail, telecom, banking, and service industriesEntry to mid-level roles in similar industries
Comparison FocusLeadership, team management, oversightCustomer interaction, problem-solving, communication

The main difference is that Customer Service Representative Supervisors oversee and manage customer service teams, focusing on leadership and team performance. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. Both roles are essential in customer service operations but differ in responsibilities and scope.

What does a customer service representative supervisor do?

A Customer Service Representative Supervisor oversees a team of customer service representatives, ensuring they provide high-quality support to customers. They are responsible for training staff, resolving escalated issues, monitoring performance metrics, and implementing policies to improve service efficiency. Additionally, they may handle scheduling, conduct performance evaluations, and collaborate with other departments to address customer needs. Their main goal is to maintain customer satisfaction and support team development.

What are some typical challenges faced by customer service representative supervisors, and how can they be addressed?

Customer Service Representative Supervisors often encounter challenges such as managing diverse team dynamics, handling escalated customer issues, and balancing performance metrics with employee well-being. To address these challenges, effective communication, regular team meetings, and ongoing training are essential. Supervisors also benefit from fostering a supportive environment that encourages feedback and recognizes achievements, which helps maintain high morale and productivity within the team.

What are the key skills and qualifications needed to thrive as a customer service representative supervisor, and why are they important?

To thrive as a Customer Service Representative Supervisor, you need strong leadership abilities, conflict resolution skills, and experience in customer service, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, team motivation, and problem-solving skills set outstanding supervisors apart. These competencies ensure effective team management, high customer satisfaction, and the achievement of organizational performance goals.
What states have the most Customer Service Representative Supervisor jobs? States with the most job openings for Customer Service Representative Supervisor jobs include:
Customer Service Representative Supervisor jobs near you
Infographic showing various Customer Service Representative Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Supervisor

St. Joseph's/Candler

Savannah, GA • On-site

$20.60/hr

Full-time

Posted 27 days ago

St. Joseph's/Candler Health System rating

7.0

Company rating: 7.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary

    • This position is one of the most important functions of the clinic. The front desk is the first point where contact is made personally or via telephone. The person will perform routine but varied duties in accordance with the standard procedures of the department. The CSR Supervisor shall apply knowledge of department policies and procedures in order to maintain accuracy and efficiency at the front desk. This person will also observe and supervise the Customer Service Representatives to ensure the proper policies, procedures, and scripting are being followed. As CSR Supervisor, this person will assist in maintaining and organizing training throughout the department. Must have a typing speed of no less than 50 wpm.

  • Education
    • None Required
  • Experience
    • 3-5 Years medical office customer service - Required
    • 1 Year Supervisory experience - Preferred
  • License & Certification
    • None Required
  • Core Job Functions
    • Train all new Customer Service Representatives
    • Assist with CSR schedule
    • Assist with chart audits
    • Communicate any departmental changes to CSR Leads; ensure changes are in place
    • Screen Resumes
    • Cover needs at front desk as needed and as a floater
    • Assist with routine site visits and report back any deficiencies
    • Assist with opening new clinics as needed

What St. Joseph's/Candler Health System employees say

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