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Customer Service Representative Supervisor Jobs (NOW HIRING)

Sonepar

Customer Service Representative

Irving, TX · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External -- Customers, vendors, manufacturers' representatives, and ...

Lincare

Customer Service Lead, CHR

Clearwater, FL · On-site

Weekly reporting of held sales decrease and goals to Centralized CSR Supervisor and CHRG Manager * Daily work on held sales in centers assigned to them * Assists in the training of new employees

Flex Tek

Customer Service Representative

Mount Vernon, OH

$13.25 - $18.25/hr

Communication of IQ information from external customers to Production Team. * Follow up with CSR Supervisor on any lead calls that are received via phone call or email so communication can take place ...

New

Smiths Group

Customer Service Representative

Mount Vernon, OH · On-site

$13.25 - $18.25/hr

Communication of IQ information from external customers to Production Team. * Follow up with CSR Supervisor on any lead calls that are received via phone call or email so communication can take place ...

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Customer Service Representative Supervisor information

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How much do customer service representative supervisor jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service representative supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Representative Supervisor vs Customer Service Representative?

AspectCustomer Service Representative SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises teams in call centers or retail settingsHandles customer inquiries directly in call centers or retail stores
Employer & Industry UsageCommon in retail, telecom, banking, and service industriesEntry to mid-level roles in similar industries
Comparison FocusLeadership, team management, oversightCustomer interaction, problem-solving, communication

The main difference is that Customer Service Representative Supervisors oversee and manage customer service teams, focusing on leadership and team performance. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. Both roles are essential in customer service operations but differ in responsibilities and scope.

What does a Customer Service Representative Supervisor do?

A Customer Service Representative Supervisor oversees a team of customer service representatives, ensuring they provide high-quality support to customers. They are responsible for training staff, resolving escalated issues, monitoring performance metrics, and implementing policies to improve service efficiency. Additionally, they may handle scheduling, conduct performance evaluations, and collaborate with other departments to address customer needs. Their main goal is to maintain customer satisfaction and support team development.

How much does a customer service supervisor make in the US?

A customer service supervisor in the US typically earns an average salary of around $50,000 to $65,000 per year, depending on experience, location, and industry. Salaries can vary based on the size of the company and the complexity of customer service operations.

What are some typical challenges faced by Customer Service Representative Supervisors, and how can they be addressed?

Customer Service Representative Supervisors often encounter challenges such as managing diverse team dynamics, handling escalated customer issues, and balancing performance metrics with employee well-being. To address these challenges, effective communication, regular team meetings, and ongoing training are essential. Supervisors also benefit from fostering a supportive environment that encourages feedback and recognizes achievements, which helps maintain high morale and productivity within the team.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Supervisor, and why are they important?

To thrive as a Customer Service Representative Supervisor, you need strong leadership abilities, conflict resolution skills, and experience in customer service, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, team motivation, and problem-solving skills set outstanding supervisors apart. These competencies ensure effective team management, high customer satisfaction, and the achievement of organizational performance goals.

What does a customer service supervisor do?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, train staff, and ensure customer satisfaction standards are met. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.

Is CSR a good entry level position?

A Customer Service Representative (CSR) position is often considered a good entry-level role because it requires basic communication and problem-solving skills, and provides experience in customer interactions and company operations. It can serve as a stepping stone to higher roles in sales, management, or specialized customer support. Many employers offer on-the-job training, making it accessible for those new to the workforce.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Directors or Vice Presidents, with salaries reaching six figures. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic initiatives within organizations.
What states have the most Customer Service Representative Supervisor jobs? States with the most job openings for Customer Service Representative Supervisor jobs include:
Customer Service Representative Supervisor jobs near you
Infographic showing various Customer Service Representative Supervisor job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 18% Part Time, and 1% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Representative

Sonepar

Irving, TX • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

There's a Place for You at Summit Electric Supply. 

A career at Summit Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building - you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe. 

Being "Powered by Difference" means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.  

Title: Customer Service Representative (CSR)

Reports to:  CSR Supervisor, Operations Manager or Service Center Manager

Customers served:  External -- Customers, vendors, manufacturers' representatives, and other suppliers. Internal - Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager 

Role Summary 

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. 

  • Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services
  • Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs
  • Assist customers over the phone or via internet with orders, quotations, and product questions
  • Negotiate profitable pricing with both customers and suppliers
  • Proactively follow up on customer orders, challenges, and needs
  • Resolve customer concerns and issues as efficiently and effectively as possible
  • Assist counter and warehouse associates as needed

Essential Qualifications and Experience

  • Excellent interpersonal and communication skills, both oral and written
  • Time management - ability to organize and manage multiple priorities and meet deadlines
  • Flexibility - ability to effectively adapt to change
  • High school diploma or GED 

Beneficial Skills and Experience 

  • Ability to perform duties with minimal supervision
  • Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC)
  • 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment 

Physical Challenges 

  • Consistent sitting for hours at a time
  • Consistent use of keyboard and mouse
  • Must be able to lift 5 pounds on a regular and consistent basis
  • Ability to climb stairs on occasion
  • Majority of job is located inside office during regular office hours of operation

Direct Reports:  No direct reports

FLSA Status:  Non-exempt salaried

What We Offer You 

We offer great family-friendly benefits to full-time associates: 

  • Healthcare plans 

  • Dental & vision 

  • Paid time off  

  • Paid parental leave  

  • 401(k) retirement savings with company match  

  • Professional and personal development programs 

  • Opportunity to become a shareholder 

  • Employer-paid short- and long-term disability 

  • Employer-paid life insurance for spouse and dependents 

  • Robust wellness program 

  • Gym reimbursement 

  • Employee Assistance Program (EAP) 

Summit Electric Supply offers tuition reimbursement, and earned wage access. 

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.  

Learn More About Us 

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations." https://www.facebook.com/SummitElectricSupply/ 

https://www.linkedin.com/company/summit-electric-supply/ 

https://www.youtube.com/user/SummitElectricSupply 

Learn more at https://summit.com/about-us 

Summit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us  

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.   

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

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