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Customer Service Representative Supervisor Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Cahaba Management & Consulting

CSR

Northport, AL

$14 - $16/hr

Handling customer complaints or handing them over to a supervisor. Expert communication and ... Customer Service Representatives know how to diffuse a tense situation and do everything within ...

Cahaba Management & Consulting

CSR

Montgomery, AL

$14 - $16/hr

Handling customer complaints or handing them over to a supervisor. Expert communication and ... Customer Service Representatives know how to diffuse a tense situation and do everything within ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Customer Service Representative Supervisor information

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How much do customer service representative supervisor jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer service representative supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Representative Supervisor vs Customer Service Representative?

AspectCustomer Service Representative SupervisorCustomer Service Representative
CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises teams in call centers or retail settingsHandles customer inquiries directly in call centers or retail stores
Employer & Industry UsageCommon in retail, telecom, banking, and service industriesEntry to mid-level roles in similar industries
Comparison FocusLeadership, team management, oversightCustomer interaction, problem-solving, communication

The main difference is that Customer Service Representative Supervisors oversee and manage customer service teams, focusing on leadership and team performance. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. Both roles are essential in customer service operations but differ in responsibilities and scope.

What does a Customer Service Representative Supervisor do?

A Customer Service Representative Supervisor oversees a team of customer service representatives, ensuring they provide high-quality support to customers. They are responsible for training staff, resolving escalated issues, monitoring performance metrics, and implementing policies to improve service efficiency. Additionally, they may handle scheduling, conduct performance evaluations, and collaborate with other departments to address customer needs. Their main goal is to maintain customer satisfaction and support team development.

What are some typical challenges faced by Customer Service Representative Supervisors, and how can they be addressed?

Customer Service Representative Supervisors often encounter challenges such as managing diverse team dynamics, handling escalated customer issues, and balancing performance metrics with employee well-being. To address these challenges, effective communication, regular team meetings, and ongoing training are essential. Supervisors also benefit from fostering a supportive environment that encourages feedback and recognizes achievements, which helps maintain high morale and productivity within the team.

How to become a customer service supervisor?

To become a customer service supervisor, candidates typically need several years of experience in customer service roles, demonstrating strong communication and leadership skills. A high school diploma or equivalent is usually required, and some employers prefer candidates with a bachelor's degree or relevant certifications. Developing skills in conflict resolution, team management, and familiarity with customer service software can also improve prospects for advancement.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Supervisor, and why are they important?

To thrive as a Customer Service Representative Supervisor, you need strong leadership abilities, conflict resolution skills, and experience in customer service, often supported by a relevant associate’s or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Excellent communication, team motivation, and problem-solving skills set outstanding supervisors apart. These competencies ensure effective team management, high customer satisfaction, and the achievement of organizational performance goals.

What is the highest position in customer service?

The highest position in customer service is typically a Customer Service Director or Vice President of Customer Service, responsible for overseeing the entire customer service department and developing strategic initiatives. These roles often require extensive experience, leadership skills, and knowledge of customer relations tools and metrics.

What does a customer service supervisor do?

A customer service supervisor oversees a team of customer service representatives, ensuring they provide quality support to clients. They handle escalated issues, monitor performance metrics, train staff, and ensure customer satisfaction standards are met. Strong communication, leadership skills, and familiarity with customer service tools are essential for this role.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Directors or Vice Presidents, with salaries reaching six figures. These roles typically require extensive experience, leadership skills, and often involve overseeing large teams or strategic operations within organizations.
What states have the most Customer Service Representative Supervisor jobs? States with the most job openings for Customer Service Representative Supervisor jobs include:
Customer Service Representative Supervisor jobs near you
Infographic showing various Customer Service Representative Supervisor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
CSR / Customer Service Rep

CSR / Customer Service Rep

JN Electrical Temperature Control, Inc

Bowersville, GA

$12 - $22/hr

Full-time

PTO

Posted 16 days ago

Job description

JN Electrical Temperature Control in Bowersville, GA is calling all go-getters to apply to join our amazing team as a full-time CSR / Customer Service Rep!


WHY YOU SHOULD JOIN OUR TEAM

We are a leading company that cares about its employees. We pay our CSR / Customer Service Reps a competitive wage of $12 - $22 per hour, dependent upon personal mindset and skillset. Additionally, we offer our CSR / Customer Service Reps the opportunity to receive a performance bonus. Our team also enjoys great benefits, including paid time off (PTO), birthdays off, a flexible schedule, personal growth opportunities, and a caring team. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!


ABOUT JN ELECTRICAL TEMPERATURE CONTROL

Since 1997, we've specialized in creating and designing home comfort solutions that guarantee greater efficiency and customer satisfaction. Our customers can feel the difference with our comfort services that include heating, air conditioning, indoor air quality, and electrical systems. With our team of professionals, we provide services that allow families to stay healthy and comfortable all year long. Our entire company works hard to make our customers' experience with us hassle-free and enjoyable. From the professionalism of our sales engineers to the commitment of our field personnel, we are dedicated to delivering nothing but the best. Our commitment has been appreciated numerous times with the National Comfort Team award for Contractor of the Year, Johnstone Silver Award for Coleman HVAC Systems, National Comfort Institute: David Debien award for Technical Excellence, and more!

We are an established home services contracting company that truly cares about our employees. Our team enjoys working with a company that encourages infinite growth while providing the opportunity to make a real difference in the lives of others. We are an incredibly supportive team that strives to help each other succeed. Our goal is to build a company where employees are passionate and enthusiastic about life and work, which is why we offer great benefits, excellent perks, a positive culture, plenty of growth opportunities, and a work-life balance.


ARE YOU A GOOD FIT?

Ask yourself: Can you effectively prioritize multiple tasks and stay organized? Do you have great communication skills? Are you professional and polite? If yes, you might just be perfect for this scheduling position! If so, please consider applying for this CSR / Customer Service Rep position today!


YOUR LIFE AS CSR / CUSTOMER SERVICE REP

As a CSR / Customer Service Rep, you schedule service calls and create work orders for the technicians in our computer system. Second, you maintain the dispatch board and filing system while you dispatch the technicians. When information is received after installation, you schedule any necessary return trips, file the work orders, and update the service database. Finally, you provide the accounting department with maintenance contract billing information. You enjoy exceeding our customers' expectations for quality and value!

SERVICE AREAS

Employees are expected to work and commute to the following areas, alongside Bowersville:

  • Athens, GA 30601
  • Anderson, SC 29621

WHAT WE NEED FROM YOU

  • Computer literacy
  • Phone skills

Strong interpersonal skills are preferred. If you can meet these requirements and perform this CSR job as described above, we would be happy to have you as part of our team!

Apply