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Customer Experience Leader Jobs (NOW HIRING)

Diventures

Customer Experience Lead

Alpharetta, GA · On-site

The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present. The Customer Experience Lead has the same responsibilities of Customer ...

McDonald's

Customer Experience Lead

New Castle, PA · On-site

The Guest Experience Leader gets to create feel-good moments everyday with customers by: • Greeting guests and communicating with them while ordering • Offering help with using the ordering ...

Runna

Customer Experience Team Lead

Denver, CO

About This Role This role leads the US Customer Experience team within General Support, focusing on delivering a high-quality, consistent, and scalable customer experience. You will manage and ...

CADY

Customer Experience Team Lead

Alpharetta, GA

Job Summary As a Customer Experience Lead, you are responsible for the management and development of CX Reps. You serve as the bridge between high-level strategy and daily execution, ensuring CX Reps ...

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Customer Experience Leader information

See salary details

$16K

$78.9K

$114K

How much do customer experience leader jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer experience leader in the United States is $78,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Leader vs Customer Service Manager?

AspectCustomer Experience LeaderCustomer Service Manager
Primary FocusOverall customer journey and strategic experience improvementsManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience strategies, leadership, analyticsCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planningCustomer support centers, call centers, support teams
Industry UsageRetail, tech, hospitality, and service sectorsRetail, telecom, banking, and service industries

The Customer Experience Leader focuses on shaping the overall customer journey and strategic improvements, often working across departments. In contrast, the Customer Service Manager handles daily customer support operations and team management. Both roles require strong communication skills, but the Experience Leader emphasizes strategic planning and analytics, while the Service Manager concentrates on team performance and issue resolution.

What are Customer Experience Leaders?

Customer Experience Leaders are professionals responsible for overseeing and improving the interactions customers have with a company across all touchpoints. Their main goal is to ensure a positive, seamless, and consistent experience for customers, which often involves collaborating with various departments, analyzing customer feedback, and implementing strategies for service improvement. By focusing on customer satisfaction and loyalty, Customer Experience Leaders help businesses build strong relationships with their clients and drive long-term growth.

What are the key skills and qualifications needed to thrive as a Customer Experience Leader, and why are they important?

To thrive as a Customer Experience Leader, you need expertise in customer service management, analytical problem-solving, and a background in business or communications, often supported by a relevant degree or industry experience. Familiarity with customer relationship management (CRM) platforms, data analytics tools, and customer feedback systems is typically required. Exceptional communication, leadership, and emotional intelligence are soft skills that set top performers apart in this role. These skills and tools are crucial for driving customer satisfaction, fostering team engagement, and implementing strategies that enhance overall customer experience.

How does a Customer Experience Leader typically collaborate with other departments to enhance the customer journey?

A Customer Experience Leader frequently works cross-functionally with departments such as marketing, sales, product development, and support teams to identify pain points and implement improvements. They facilitate regular meetings to share customer feedback and trends, ensuring that all teams are aligned on customer expectations and solutions. Collaboration often involves developing training materials, refining processes, and setting shared goals to deliver a seamless and satisfying customer experience. This role requires strong communication skills and the ability to advocate for the customer's voice across the organization.
More about Customer Experience Leader jobs
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What states have the most Customer Experience Leader jobs? States with the most job openings for Customer Experience Leader jobs include:
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Customer Experience Leader jobs near you
Infographic showing various Customer Experience Leader job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,878 per year, or $37.9 per hour.
Customer Experience Lead

Customer Experience Lead

Diventures

Alpharetta, GA • On-site

Full-time

Posted 5 hours ago

Diventures rating

5.1

Company rating: 5.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

157th of 193 rated education and training

Job description

At Diventures, where safety is our number one priority and fun is our number one goal, we are in the relationship business. The Customer Experience Lead contributes to the success of Diventures by consistently building and maintaining positive experiences and lasting relationships with our customers through high-touch, high-communication, personalized customer service.


The Customer Experience Lead is someone who demonstrates a high level of knowledge and skills in Diventures equipment and programming. The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present.


The Customer Experience Lead has the same responsibilities of Customer Experience Specialists with the increased responsibility of delegating and overseeing projects when there are no managers in the store. The Customer Experience Lead is responsible for training Customer Experience Trainee's on policies, procedures, and product knowledge. The Customer Experience Lead is expected to have an advanced knowledge of swim programming, SCUBA training, retail product, travel, and all Diventures processes and SOP's. 

The Customer Experience Lead is consistently building relationships with customers and has a high-level understanding of what it takes to provide concierge level service to customers. As the leader of the Customer Experience Specialists, the Customer Experience Lead is expected to emulate the behaviors the Customer Experience Specialists should demonstrate. The Customer Experience Lead must be an efficient problem solver, providing solutions to customers in a short time frame with a sense of urgency and attention to detail.

Key Attributes of the Successful Diventures Customer Experience Lead


• Attention to Detail
• Problem Solver
• Initiative
• Engaging
• Personable
• Curious
• Driven
• Results Oriented
• Ownership Mentality
• Analytical Thinker
• Strong Work Ethic
• Team Player
• Customer Focused
• Sense of Urgency


Competencies


• Diventures Way Training (position specific)
• Master Diver Certification or higher
• Subject matter expert of Swim and SCUBA programming

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