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Customer Experience Leader Jobs (NOW HIRING)

Fit2Run

Customer Experience Lead (CXL)

Greenville, SC

$15/hr

Position Summary The Customer Experience Lead (CXL) is an hourly key holder who helps lead the ... The CXL is a floor leader first, focused on delivering Fit2Run's Fit process, supporting the team ...

CADY

Customer Experience Team Lead

Alpharetta, GA · On-site

Job Summary As a Customer Experience Lead, you are responsible for the management and development of CX Reps. You serve as the bridge between high-level strategy and daily execution, ensuring CX Reps ...

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All JobsCustomer Experience Leader Jobs

Customer Experience Leader information

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$16K

$78.9K

$114K

How much do customer experience leader jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer experience leader in the United States is $78,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Experience Leader vs Customer Service Manager?

AspectCustomer Experience LeaderCustomer Service Manager
Primary FocusOverall customer journey and strategic experience improvementsManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience strategies, leadership, analyticsCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planningCustomer support centers, call centers, support teams
Industry UsageRetail, tech, hospitality, and service sectorsRetail, telecom, banking, and service industries

The Customer Experience Leader focuses on shaping the overall customer journey and strategic improvements, often working across departments. In contrast, the Customer Service Manager handles daily customer support operations and team management. Both roles require strong communication skills, but the Experience Leader emphasizes strategic planning and analytics, while the Service Manager concentrates on team performance and issue resolution.

What are Customer Experience Leaders?

Customer Experience Leaders are professionals responsible for overseeing and improving the interactions customers have with a company across all touchpoints. Their main goal is to ensure a positive, seamless, and consistent experience for customers, which often involves collaborating with various departments, analyzing customer feedback, and implementing strategies for service improvement. By focusing on customer satisfaction and loyalty, Customer Experience Leaders help businesses build strong relationships with their clients and drive long-term growth.

What are the key skills and qualifications needed to thrive as a Customer Experience Leader, and why are they important?

To thrive as a Customer Experience Leader, you need expertise in customer service management, analytical problem-solving, and a background in business or communications, often supported by a relevant degree or industry experience. Familiarity with customer relationship management (CRM) platforms, data analytics tools, and customer feedback systems is typically required. Exceptional communication, leadership, and emotional intelligence are soft skills that set top performers apart in this role. These skills and tools are crucial for driving customer satisfaction, fostering team engagement, and implementing strategies that enhance overall customer experience.

How does a Customer Experience Leader typically collaborate with other departments to enhance the customer journey?

A Customer Experience Leader frequently works cross-functionally with departments such as marketing, sales, product development, and support teams to identify pain points and implement improvements. They facilitate regular meetings to share customer feedback and trends, ensuring that all teams are aligned on customer expectations and solutions. Collaboration often involves developing training materials, refining processes, and setting shared goals to deliver a seamless and satisfying customer experience. This role requires strong communication skills and the ability to advocate for the customer's voice across the organization.
More about Customer Experience Leader jobs
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Customer Experience Leader jobs near you
Infographic showing various Customer Experience Leader job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,878 per year, or $37.9 per hour.
Customer Experience Team Lead

Customer Experience Team Lead

Plastic Printers, Inc

Hastings, MN • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Customer Experience Team Lead
Develop People. Build Teams. Create Exceptional Customer Experiences.
Some leaders manage tasks.
Others develop people.
We're looking for the second type.
At Plastic Printers, we're searching for an energetic, positive leader who is passionate about helping people grow, building high-performing teams, and creating an environment where employees and customers thrive.
This role oversees our Impressions Specialists, Client Engagement Team, and Customer Satisfaction functions.
Your success won't be measured by how many tasks you complete.
It will be measured by how many people you help succeed. Do the team and company synergistically hit their goals?
What Makes This Role Different?
Many companies hire managers to enforce policies.
We are looking for someone who can:
  • Coach and develop employees
  • Build confidence in new team members
  • Create positive energy and engagement
  • Help employees discover their strengths
  • Support career growth and advancement
  • Foster a culture of accountability and continuous improvement

Many of our team members may join with little or no experience in customer service, consulting, or sales.
Your role is to help transform potential into professional growth.
What You'll Be Doing
Team Development
  • Coach, mentor, and support team members daily
  • Help employees develop communication, customer service, and consulting skills
  • Conduct regular one-on-one meetings
  • Identify strengths and development opportunities
  • Support career path planning and professional growth

Team Leadership
  • Lead the Impressions Specialist, Client Engagement, and Customer Satisfaction teams
  • Create a positive, supportive, and high-energy work environment
  • Foster teamwork, collaboration, and accountability
  • Recognize and celebrate team successes

Customer Experience
  • Ensure customers receive exceptional service across phone, chat, and email channels
  • Support team members in handling customer challenges and opportunities
  • Promote a culture of kindness, professionalism, and problem-solving
  • Continuously look for ways to improve the customer experience

Performance & Process Excellence
  • Monitor daily performance metrics and KPIs
  • Help team members naturally improve performance through coaching and development
  • Ensure established processes and workflows are followed consistently
  • Identify opportunities to improve efficiency and customer outcomes

Culture Building
  • Help maintain and strengthen our positive company culture
  • Create an environment where people enjoy coming to work
  • Encourage learning, growth, and innovation
  • Support company events, celebrations, and team-building activities
You'll Thrive In This Role If You...
  • Genuinely enjoy helping others succeed
  • Get excited when someone reaches a goal because of your coaching
  • Lead with positivity, empathy, and accountability
  • Can build trust and relationships quickly
  • Enjoy developing people more than managing them
  • Communicate clearly and confidently
  • Stay calm and solution-focused under pressure
  • Believe high standards and kindness can coexist
Growth Opportunities
This role offers opportunities to expand your leadership impact across:
  • Team Development
  • Customer Experience Strategy
  • Operations Leadership
  • Sales and Growth Initiatives
  • Training and Development Programs
  • Organizational Leadership

As the company grows, so will opportunities to shape teams, processes, and future leaders.
What You'll Need
  • Leadership, coaching, or supervisory experience
  • Strong communication and relationship-building skills
  • Ability to motivate and develop others
  • Positive attitude and growth mindset
  • Passion for customer experience and team success

Helpful but not required:
  • Customer service leadership experience
  • Sales leadership experience
  • Call center leadership experience
  • Operations management experience
  • Training and development experience

Industry experience is not required.
We can teach products and processes.
We're looking for someone who can inspire people.
What You'll Get
  • Competitive Compensation
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with Company Match
  • PTO and Holiday Pay
  • Career Growth Opportunities
  • Leadership Development
  • Team Events and Celebrations
  • A Positive and Supportive Culture
Why This Role Matters
Customers remember how they're treated.
Employees remember who helped them grow.
In this role, you'll have the opportunity to influence both.
You'll help shape careers, strengthen teams, and create experiences that keep customers coming back.
Ready to Lead?
If you're passionate about developing people, creating positive energy, building strong teams, and helping others achieve their potential, we'd love to meet you.
Apply today and help us build the next generation of customer experience professionals.

Apply