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Customer Relations Supervisor Jobs (NOW HIRING)

LYON BAKERY INC

Customer Relations Supervisor

MD · On-site

$20 - $25/hr

We're looking for a people-savvy, solution-oriented, and process-loving Customer Relations Supervisor to lead our fast-paced, high-volume order processing department. If you thrive on developing the ...

Solvay Bank

Customer Relations Specialist

Syracuse, NY

$17.86 - $26.79/hr

Customer Relations Specialist Customer Relations Supervisor Position Summary: Provides quality service by telephone or electronic communication to bank customers in an efficient and professional ...

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Customer Relations Supervisor information

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How much do customer relations supervisor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer relations supervisor in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Supervisor vs Customer Service Manager?

AspectCustomer Relations SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; experience in customer serviceBachelor's degree often preferred; experience in customer service or team leadership
Work EnvironmentCall centers, retail, hospitality, corporate officesCall centers, retail, corporate offices, service departments
Employer & Industry UsageCustomer-focused roles across various industriesOversees customer service teams, improves service quality
Common Search & ComparisonFocuses on supervising customer relations activitiesFocuses on managing overall customer service operations

The Customer Relations Supervisor primarily oversees customer interactions and maintains relationships, often focusing on specific accounts or regions. The Customer Service Manager has a broader role, managing the entire customer service team and strategy. Both roles require customer service experience, but the supervisor role is more focused on direct relationship management, while the manager handles overall service quality and team leadership.

What are the key skills and qualifications needed to thrive as a Customer Relations Supervisor, and why are they important?

To thrive as a Customer Relations Supervisor, you need expertise in conflict resolution, customer service management, and a background in business or communications, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software and proficiency in tools like Zendesk or Salesforce are typically required. Exceptional interpersonal skills, leadership, and the ability to remain calm under pressure help you motivate teams and resolve complex customer issues. These skills are crucial for ensuring high customer satisfaction, efficient team operations, and maintaining a positive company reputation.

What is a Customer Relations Supervisor?

A Customer Relations Supervisor is a professional responsible for overseeing a team that manages customer inquiries, complaints, and feedback. They ensure that customers receive high-quality service by training staff, developing customer service policies, and resolving complex issues escalated by their team. Their goal is to maintain customer satisfaction, foster loyalty, and improve the overall customer experience. Additionally, they may analyze customer data and feedback to identify trends and recommend improvements to products or services.

What are some common challenges faced by a Customer Relations Supervisor, and how can they be effectively managed?

Customer Relations Supervisors often encounter challenges such as handling escalated customer complaints, balancing team workloads, and ensuring consistent service quality. Effective management involves strong communication skills, setting clear expectations with both customers and staff, and providing regular training to the team. Proactively addressing issues, fostering a supportive team environment, and using data to identify trends can help supervisors maintain high customer satisfaction and team morale.
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Who are the top companies hiring for Customer Relations Supervisor jobs? The top employers for Customer Relations Supervisor jobs are:
What states have the most Customer Relations Supervisor jobs? States with the most job openings for Customer Relations Supervisor jobs include:
What are popular job titles related to Customer Relations Supervisor jobs? For Customer Relations Supervisor jobs, the most frequently searched job titles are:
Customer Relations Supervisor jobs near you
Customer Relations Supervisor

Customer Relations Supervisor

LYON BAKERY INC

Hyattsville, MD

$20 - $25/hr

Other

Posted 15 hours ago

Job description

At Lyon Bakery, we don’t just make bread – We craft the vehicle for some of DC’s finest sandwiches, burgers, toasts, and culinary creations. We’re looking for a people-savvy, solution-oriented, and process-loving Customer Relations Supervisor to lead our fast-paced, high-volume order processing department. If you thrive on developing the ingredients for a successful team and helping your staff rise to the challenges of providing excellent customer service to DC-area chefs, this could be your next great opportunity.

This person who will shape heartbeat of our bakery’s daily success will…

Lead and Support the Team

  • Aid in overseeing call center daily operations, including shift coverage, call-outs, and weekend support
  • Lead team huddles, delegate tasks, and ensure best practices, company policies, and SOPs are followed
  • Coach, train, and guide team members; support performance evaluation, handle employee questions and conflicts
  • Maintain schedules and approve shift swaps in the scheduling system
  • Track team KPIs and assist with reporting and performance analysis

Track Metrics and Interdepartmental Quality Assurance Communication

  • Monitor support and ticket system queues and team performance metrics
  • Assist with escalated customer issues and difficult calls
  • Follow up on complaints and ensure resolution processes are documented and complete
  • Perform quality checks and support continuous service improvement

Provide Operational Coordination

  • Process purchase orders and coordinate shipping logistics
  • Maintain inventory of office supplies and manage workflow bottlenecks, aiding in the development and improvement of existing SOPs
  • Reconcile customer refunds and assist with credit adjustments
  • Prepare reports and analyze team data to support departmental goals
  • Prepare customers' orders when needed, follow applicable food safety protocols and standards

Why You’ll Loaf Working Here

At Lyon Bakery, you’ll be part of a team that values quality, collaboration, and continuous improvement. We’re not just baking bread—we’re building relationships and supporting the culinary community.

NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Supervisors are expected to support the management team in ensuring cultural excellence amongst the staff and superior customer relations with customers.

What You Bring to the Table

  • Proven leadership experience, ideally in customer service, order processing, or a fast-paced operations environment
  • Lead team meetings with confidence and positive energy
  • Empathetic communicator with strong interpersonal skills and a calm, professional demeanor under pressure
  • Systematic thinker who can identify inefficiencies and implement practical solutions
  • Excellent problem-solving and conflict-resolution abilities
  • Comfortable managing shifting priorities, employee dynamics, and customer escalations
  • Bilingual (Spanish/English) strongly preferred
  • Call center experience is icing on the cake!
  • Proficient with customer service platforms (e.g., Zendesk) and basic reporting tools like Excel & other Microsoft office platforms
  • Able to lead with both structure and heart, setting the tone for a high-performing, supportive team culture
  • Must be able to work weekends and holidays

Apply