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Customer Relations Supervisor Jobs in Indiana (NOW HIRING)

Primecrew Solutions

Foreman

Indianapolis, IN · On-site

... Relations * Serve as a key point of contact for customers, ensuring clear and professional ... in a supervisory or lead role within industrial maintenance or facility services * Strong ...

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All JobsCustomer Relations Supervisor JobsCustomer Relations Supervisor Jobs in Indiana

Customer Relations Supervisor information

See Indiana salary details

$11

$25

$48

How much do customer relations supervisor jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer relations supervisor in Indiana is $25.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.76 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Supervisor vs Customer Service Manager?

AspectCustomer Relations SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; experience in customer serviceBachelor's degree often preferred; experience in customer service or team leadership
Work EnvironmentCall centers, retail, hospitality, corporate officesCall centers, retail, corporate offices, service departments
Employer & Industry UsageCustomer-focused roles across various industriesOversees customer service teams, improves service quality
Common Search & ComparisonFocuses on supervising customer relations activitiesFocuses on managing overall customer service operations

The Customer Relations Supervisor primarily oversees customer interactions and maintains relationships, often focusing on specific accounts or regions. The Customer Service Manager has a broader role, managing the entire customer service team and strategy. Both roles require customer service experience, but the supervisor role is more focused on direct relationship management, while the manager handles overall service quality and team leadership.

What are the key skills and qualifications needed to thrive as a Customer Relations Supervisor, and why are they important?

To thrive as a Customer Relations Supervisor, you need expertise in conflict resolution, customer service management, and a background in business or communications, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software and proficiency in tools like Zendesk or Salesforce are typically required. Exceptional interpersonal skills, leadership, and the ability to remain calm under pressure help you motivate teams and resolve complex customer issues. These skills are crucial for ensuring high customer satisfaction, efficient team operations, and maintaining a positive company reputation.

What is a Customer Relations Supervisor?

A Customer Relations Supervisor is a professional responsible for overseeing a team that manages customer inquiries, complaints, and feedback. They ensure that customers receive high-quality service by training staff, developing customer service policies, and resolving complex issues escalated by their team. Their goal is to maintain customer satisfaction, foster loyalty, and improve the overall customer experience. Additionally, they may analyze customer data and feedback to identify trends and recommend improvements to products or services.

What are some common challenges faced by a Customer Relations Supervisor, and how can they be effectively managed?

Customer Relations Supervisors often encounter challenges such as handling escalated customer complaints, balancing team workloads, and ensuring consistent service quality. Effective management involves strong communication skills, setting clear expectations with both customers and staff, and providing regular training to the team. Proactively addressing issues, fostering a supportive team environment, and using data to identify trends can help supervisors maintain high customer satisfaction and team morale.
What are popular job titles related to Customer Relations Supervisor jobs in IN? For Customer Relations Supervisor jobs in IN, the most frequently searched job titles are:
Customer Relations Supervisor jobs near you
Infographic showing various Customer Relations Supervisor job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,953 per year, or $25.5 per hour.
Provider Relations Specialist

Provider Relations Specialist

SIHO Insurance Services

Columbus, IN

Full-time

Posted 29 days ago

Job description

Job Title: Provider Relations Specialist – Contracting, Credential and Load
Reports To: Provider Relations Supervisor
 
Job Summary:
This is a non-exempt position. The Provider Relations Specialist has responsibility for network contracting with Professional and Ancillary providers and serving as the relationship coordinator for our PPO rental networks. The position also has responsibilities for researching and confirming credentialing information (work history, malpractice history, hospital privileges, etc.) on contracted providers. The Specialist loads both new provider information and all updates to current providers into the SIHO system and prepares files for SIHO Credentialing Committee review. Assisting our Sales, Account Management, Reinsurance, and Finance teams in understanding and quantifying our network strengths and weaknesses.
 
Brief Description of Duties:
- Prepare, execute, and maintain provider contracts with Professional and Ancillary providers, including renegotiation with current SIHO Network providers.
- Function as the point-of-contact for all on-going contractual issues as needed by providers.
 - Negotiate Single Case Agreements (SCA) with non-participating providers as requested by Medical Management and Account Management.
 - Work closely with and provide support to Health Systems Development, Sales, and Account Management to provide network support for new business development initiatives.
 - Work with and provide support to Provider Services Specialists on contractual issues and to assure smooth and efficient operations.
 - Establish and maintain good relationships between SIHO and its network providers
 - Provide education to physicians, facilities, and ancillary providers
 - Training of newly contracted health care providers on SIHO’s policies and procedures
 - Recognize and handle potential issues appropriately
 - Handle issues within the Provider Services department internally and externally
 - Complete special projects as assigned by the Provider Relations Supervisor
 - Inform the Provider Relations Supervisor of important updates
 - Assist in creating new projects to streamline the functions of the department
 - Work with Provider Relations staff and internal/external customers to assure smooth and efficient operations
 - Credential and re-credential providers by utilizing verification sources
 - Enter and maintain provider load information in the SIHO system
 - Coordinate with PPO Networks, Data Management, Reinsurance, and Finance to ensure our networks competitiveness is appropriately reflected in our pricing.
 
Minimum Skills Requirement:
- Experience in a managed care organization preferred
- Strong communication (oral and written) skills
- Demonstrated problem solving and analytical skills
- Knowledge of health insurance, billing, and/or claims processing
- Ability to work at a self-directed pace in a changing, multi-task environment
- Professional appearance and presence
- Ability to project and maintain a positive attitude internally and externally
- Intermediate understanding of Word, Excel, database, and web-based technology
- Ability to maintain strict confidentiality
- Must be good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools
 
*All positions are subject to change based on the needs of the business
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.