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Customer Relations Supervisor Jobs in Indiana (NOW HIRING)

Arconic

Labor Relations Specialist

Lafayette, IN · On-site

Supervisor Training and Development: Design and deliver training for supervisors and front-line ... We build customer partnerships through best-in-class products and service. Drive Operational ...

Arconic

Labor Relations Specialist

Lafayette, IN · On-site

Supervisor Training and Development: Design and deliver training for supervisors and front-line ... We build customer partnerships through best-in-class products and service. Drive Operational ...

AVI Foodsystems

Route Supervisor

Indianapolis, IN

Reviews reports for from supervisors and managers regarding profitability at accounts * Leads and ... Maintains positive customer relations by visiting accounts * Manages Drivers * Implements ...

AVI Foodsystems

Service Route Supervisor

Seymour, IN · On-site

Reviews reports for from supervisors and managers regarding profitability at accounts * Leads and ... Maintains positive customer relations by visiting accounts * Manages Drivers * Implements ...

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All JobsCustomer Relations Supervisor JobsCustomer Relations Supervisor Jobs in Indiana

Customer Relations Supervisor information

See Indiana salary details

$11

$25

$48

How much do customer relations supervisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer relations supervisor in Indiana is $25.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.76 per hour, depending on experience, location, and employer.

What is a customer relations supervisor?

A Customer Relations Supervisor is a professional responsible for overseeing a team that manages customer inquiries, complaints, and feedback. They ensure that customers receive high-quality service by training staff, developing customer service policies, and resolving complex issues escalated by their team. Their goal is to maintain customer satisfaction, foster loyalty, and improve the overall customer experience. Additionally, they may analyze customer data and feedback to identify trends and recommend improvements to products or services.

What are the key skills and qualifications needed to thrive as a customer relations supervisor?

To thrive as a Customer Relations Supervisor, you need expertise in conflict resolution, customer service management, and a background in business or communications, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) software and proficiency in tools like Zendesk or Salesforce are typically required. Exceptional interpersonal skills, leadership, and the ability to remain calm under pressure help you motivate teams and resolve complex customer issues. These skills are crucial for ensuring high customer satisfaction, efficient team operations, and maintaining a positive company reputation.

What are some common challenges faced by a customer relations supervisor, and how can they be effectively managed?

Customer Relations Supervisors often encounter challenges such as handling escalated customer complaints, balancing team workloads, and ensuring consistent service quality. Effective management involves strong communication skills, setting clear expectations with both customers and staff, and providing regular training to the team. Proactively addressing issues, fostering a supportive team environment, and using data to identify trends can help supervisors maintain high customer satisfaction and team morale.

What is the difference between Customer Relations Supervisor vs Customer Service Manager?

AspectCustomer Relations SupervisorCustomer Service Manager
Required CredentialsHigh school diploma or equivalent; experience in customer serviceBachelor's degree often preferred; experience in customer service or team leadership
Work EnvironmentCall centers, retail, hospitality, corporate officesCall centers, retail, corporate offices, service departments
Employer & Industry UsageCustomer-focused roles across various industriesOversees customer service teams, improves service quality
Common Search & ComparisonFocuses on supervising customer relations activitiesFocuses on managing overall customer service operations

The Customer Relations Supervisor primarily oversees customer interactions and maintains relationships, often focusing on specific accounts or regions. The Customer Service Manager has a broader role, managing the entire customer service team and strategy. Both roles require customer service experience, but the supervisor role is more focused on direct relationship management, while the manager handles overall service quality and team leadership.

Is customer relations a stressful job?

Customer Relations Supervisors often handle challenging interactions and resolve complaints, which can contribute to workplace stress. The level of stress varies depending on the industry, workload, and support systems in place, but strong communication and problem-solving skills are essential to managing stress effectively.

What are popular job titles related to Customer Relations Supervisor jobs in IN?

For Customer Relations Supervisor jobs in IN, the most frequently searched job titles are:

Customer Relations Supervisor jobs near you
Infographic showing various Customer Relations Supervisor job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $52,953 per year, or $25.5 per hour.

Sportsbook Dual Rate Supervisor - Full Time (Horseshoe Hammond)

Ceasars Entertainment

Hammond, IN

Full-time

Posted 21 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

106th of 164 rated casinos

Job description

Provides excellent service to customers who place a bet in the Sports Book area. Ensure that all customers understand the various type of wagers, displays patience with novice customers, and engages in friendly conversations with all customers. Processes all cash transactions quickly and accurately. 

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana.  Horseshoe boasts more than 2,100 slot machines and over 100 table games.  Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Cafe and H Burger.  Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!
  • Must be 21 years of age or older
  • Proficient in English verbal and written
  • High school diploma or equivalent required.
  • College Degree with Financial or Business background preferred
  • Two (2) years supervisor experience required
  • At least 6 months previous cash handling experience required
  • Required to pass a math exam.
  • Flexible to work various shifts, weekends, and holidays
  • Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
  • Access to the vessel required.

ADDITIONAL REQUIREMENTS

  • Visually acuity-distinguish colors, shapes etc
  • Ability to have professional interactions with guests.
  • Ability to lift, carry, and push objects up to 30 pounds
  • Must be able to stoop, bend, twist, stretch, turn, push, pull, and grasp repetitively.
  • Must be able to tolerate exposure to bright/flashing lights
  • Ability to tolerate fast-paced, high pressure environment
  • Must be able to work in a walking/standing position for extended periods
  • Must be able to tolerate large crowds/high traffic
  • Ability to tolerate temperature variations
  • Must be able to communicate in a loud environment.
  • Ability to work in a smoking and loud environment

- Sportsbook Ticketwriter

  • Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers. 
  • Accurately maintains bank. 
  • Verifies winning tickets. 
  • Handles and solves any concerns and questions by customers. 
  • Explains wagering information when needed. 
  • Maintains and updates Betting Boards or Televisions for customers to view. 
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

  • Performs other duties as assigned by the Sportsbook Supervisor.

    - Sportsbook Supervisor

  • Supervises all wagering policies of the Race & Sportsbooks.
  • Ensure all AML & Title 31 procedures are followed and tracked accurately. 
  • Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
  • Ensures betting limit guidelines are followed.
  • Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance.
  • Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
  • Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company's assets. 
  • Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs.
  • Create a fun, positive work environment for all employees of Horseshoe employees.
  • Performs other duties as assigned by the Sportsbook Manager.
  • Take and deliver beverage orders. Follow and maintain all service standards.
  • Accept payment for orders and provide accurate change.

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