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Customer Engagement Manager Jobs (NOW HIRING)

NLB Services

Customer Engagement Manager

Houston, TX · On-site

Customer Engagement Manager Location: Onsite/Houston, TX Fulltime Who are we looking for? Overall IT experience, The Customer Engagement Manager (CEM) is the primary onsite engagement leader and ...

Ema

Customer Engagement Manager

San Francisco, CA · On-site

The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this ...

Ema

Customer Engagement Manager

Bodega Bay, CA · On-site

The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this ...

Ryder

Customer Engagement Manager

Indianapolis, IN

$60K/yr

The Customer Engagement Manager (CEM) is responsible for managing an established book of business across the greater Indianapolis metro area - with additional reach into Kokomo, Lafayette, and Terre ...

Ryder

Customer Engagement Manager

Roseville, MI

$58K/yr

Summary The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional ...

Ryder

Customer Engagement Manager

Troy, NY

$70K/yr

The Customer Engagement Manager (CEM) is responsible for managing an established book of business across the greater Metro Detroit area - Birmingham, Troy, Flint, Auburn Hills, Saginaw, Ann Arbor ...

NU3S

Community & Customer Engagement Manager

NY · On-site

$18/hr

Community & Customer Engagement Manager Location: Nu3S - Jamaica, Queens, NY Schedule: Full-Time Position; Monday and Tuesday off Compensation: $18/hr + Nu3S employee discounts on food, beverages ...

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Customer Engagement Manager information

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$34.5K

$98.1K

$170K

How much do customer engagement manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer engagement manager in the United States is $98,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.
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Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $98,122 per year, or $47.2 per hour.

Engagement Manager/Customer Engagement Manager

Plano, TX • On-site

Siri InfoSolutions Inc
IT Services • 201 - 500 employees
Learn more about Siri InfoSolutions Incexternal

Contractor

Re-posted 11 days ago

Job description

Role: Engagement Manager/Customer Engagement Manager

Location: Plano, Texas (100% Onsite)
Duration: 6+ months

Candidate must have good exp in Telecom Domain

Key Responsibilities:
• Serve as the primary point of contact for customer engagements.
• Manage end-to-end delivery of projects, ensuring timelines and quality standards are met.
• Build and maintain strong relationships with clients to drive satisfaction and retention.
• Collaborate with internal teams to align solutions with customer needs.
• Identify opportunities for process improvement and upselling additional services.

Required Skills:
• 7+ years of experience in customer engagement or client management roles.
• Proven track record of managing large-scale engagements in telecom or technology domains.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Familiarity with project management methodologies and tools.

Preferred Skills:
• PMP or similar project management certification.
• Experience with CRM platforms and customer success tools.
• Knowledge of telecom industry processes and solutions.

Siri Infosolutions logo

About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

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