Customer Engagement Coordinator At Parker's Kitchen, we're redefining convenience by putting people first customers and team members alike. At the heart of our mission is a commitment to delivering ...
Customer Engagement Coordinator At Parker's Kitchen, we're redefining convenience by putting people first customers and team members alike. At the heart of our mission is a commitment to delivering ...
Customer Engagement Coordinator
Savannah, GA · On-site
$17 - $22.25/hr
As a Customer Engagement Coordinator, you'll play a vital role in ensuring that every guest interaction, whether in-store, online, or through our app reflects our commitment to treating customers ...
Customer Engagement Coordinator
Savannah, GA · On-site
$17 - $22.25/hr
As a Customer Engagement Coordinator, you'll play a vital role in ensuring that every guest interaction, whether in-store, online, or through our app reflects our commitment to treating customers ...
Customer Engagement Coordinator
Port Wentworth, GA · On-site
$17 - $22.25/hr
As a Customer Engagement Coordinator, you'll play a vital role in ensuring that every guest interaction, whether in-store, online, or through our app reflects our commitment to treating customers ...
Customer Engagement Coordinator
Port Wentworth, GA · On-site
$17 - $22.25/hr
As a Customer Engagement Coordinator, you'll play a vital role in ensuring that every guest interaction, whether in-store, online, or through our app reflects our commitment to treating customers ...
Customer Engagement Coordinator
Spokane, WA · On-site
$17.66 - $18.16/hr
Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer ... Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Customer Engagement Coordinator
Spokane, WA · On-site
$17.66 - $18.16/hr
Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer ... Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
New
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
New
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
$16.15 - $16.65/hr
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
... coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan ...
Customer Engagement Coordinator
Scottsdale, AZ · On-site
$16.15 - $16.65/hr
... coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan ...
Customer Engagement Coordinator information
See salary details
$23K - $27.5K
8% of jobs
$27.5K - $32K
8% of jobs
$35.8K is the 25th percentile. Wages below this are outliers.
$32K - $36.5K
12% of jobs
$36.5K - $41K
13% of jobs
$41K - $45.5K
10% of jobs
The median wage is $45.9K / yr.
$45.5K - $50K
6% of jobs
$50K - $54.5K
18% of jobs
$54.7K is the 75th percentile. Wages above this are outliers.
$54.5K - $59K
17% of jobs
$59K - $63.5K
6% of jobs
$63.5K - $68K
1% of jobs
$68K - $72.5K
1% of jobs
$23K
$47K
$72.5K
How much do customer engagement coordinator jobs pay per year?
As of Aug 12, 2026, the average yearly pay for customer engagement coordinator in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.
What is a customer engagement coordinator?
A Customer Engagement Coordinator is a professional responsible for fostering positive relationships between a company and its customers. They design and implement strategies to increase customer satisfaction, loyalty, and retention through various engagement initiatives such as events, communications, and feedback programs. This role often involves collaborating with marketing, sales, and support teams to ensure a seamless customer experience. Customer Engagement Coordinators analyze customer data and feedback to continually improve engagement efforts and address any concerns. Their ultimate goal is to create a strong connection between the brand and its customers.
What are the key skills and qualifications needed to thrive as a customer engagement coordinator, and why are they important?
To thrive as a Customer Engagement Coordinator, you need strong communication skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM platforms, analytics tools, and email marketing systems is typically required. Exceptional organizational skills, problem-solving abilities, and a proactive, empathetic attitude help individuals stand out in this role. These skills are crucial for fostering lasting customer relationships, driving engagement, and supporting business growth.
What is the difference between Customer Engagement Coordinator vs Customer Service Representative?
| Aspect | Customer Engagement Coordinator | Customer Service Representative |
|---|---|---|
| Primary Focus | Building long-term customer relationships and engagement strategies | Handling customer inquiries and resolving issues |
| Required Skills | Communication, relationship management, marketing knowledge | Problem-solving, communication, product knowledge |
| Work Environment | Marketing teams, client-facing roles, strategic planning | Call centers, retail, support centers |
| Common Certifications | Customer Relationship Management (CRM), marketing certifications | None specific, customer service certifications optional |
The Customer Engagement Coordinator focuses on fostering ongoing relationships and strategic engagement with customers, often working closely with marketing teams. In contrast, the Customer Service Representative primarily addresses immediate customer inquiries and resolves issues. While both roles require strong communication skills, the Coordinator emphasizes relationship-building and strategic planning, whereas the Representative concentrates on direct support and problem resolution.
How does a customer engagement coordinator typically collaborate with other departments to enhance customer experience?
A Customer Engagement Coordinator often works closely with teams such as sales, marketing, and customer support to ensure a seamless customer journey. They may relay customer feedback to product teams, coordinate with marketing to develop engagement campaigns, and assist support teams with issue resolution trends. Regular interdepartmental meetings and shared digital platforms are commonly used to facilitate collaboration. This cross-functional teamwork helps the coordinator implement strategies that effectively address customer needs and improve satisfaction.
More about Customer Engagement Coordinator jobs
What cities are hiring for Customer Engagement Coordinator jobs? Cities with the most Customer Engagement Coordinator job openings:
What are the most commonly searched types of Customer Engagement jobs? The most popular types of Customer Engagement jobs are:
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Other
Posted 6 days ago
Job description
Customer Engagement Coordinator
At Parker's Kitchen, we're redefining convenience by putting people first customers and team members alike. At the heart of our mission is a commitment to delivering exceptional service experiences every time. We're looking for a customer-obsessed, solutions-driven Customer Engagement Coordinator to help us deepen relationships with our guests, promote our brand, and empower our frontline teams. As a Customer Engagement Coordinator, you'll play a vital role in ensuring that every guest interaction, whether in-store, online, or through our app reflects our commitment to treating customers like family. You'll be instrumental in resolving issues, gathering feedback, and helping our teams deliver standout service every day.
Essential Duties and Responsibilities:
Responsibilities:
- Serve as the go-to contact for customer questions, concerns, and compliments—delivering timely, empathetic, and effective support.
- Address customer concerns with a customer-first mindset and perform problem solving steps to reach a resolution across the following channels: phone, email, web chat, and app.
- Assist customers with loyalty account maintenance and app support when needed.
- Escalate serious matters when needed, ensuring every concern is handled with care.
- Follow up with guests to confirm satisfaction and build loyalty through personal, proactive communication.
- Create and maintain accurate and detailed customer account records in our ServiceNow ticketing system.
- Review data analytics routinely with the customer engagement specialist to ensure the most accurate information is used in responses, and metric goals are being met.
- Collaborate with the Marketing Team on customer-facing matters.
Knowledge, Skills, and Abilities:
- Strong communication skills-empathetic, clear, and persuasive
- Ability to multi-task in a fast-paced work environment
- Ability to manage multiple priorities while keeping the customer at the center
- Ability to maintain thorough, accurate, and organized documentation
- Ability to maintain a professional attitude and positive approach in all interactions
Education and Requirements:
Required:
- Ability to multi-task in a fast-paced work environment
- Previous customer service experience in a customer-facing, retail, or hospitality environment required
Preferred:
- High school diploma or equivalent preferred; college-level degree is a plus
- 1-3 years of experience working in a call center environment preferred
- Experience working with CRM platforms and ticketing systems preferred
- Bilingual (English/Spanish) preferred
- Must be able to work on-site at our corporate headquarters in Savannah, GA.
Physical Requirements:
- Prolonged periods sitting/standing at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.