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Customer Engagement Coordinator Jobs (NOW HIRING)

Tjx

Full-Time Customer Engagement Coordinator

Gilroy, CA · On-site

$17.90 - $18.40/hr

Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer ... Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor

Uw

Engagement Coordinator

Tacoma, WA · On-site

The Engagement Coordinator helps create meaningful opportunities for alumni, donors, community ... Customer Service and Team Support (10%) * Represent UW Tacoma with professionalism while helping ...

CACI International, Inc.

Engagement Coordinator

Job Title: Engagement Coordinator Job Category: Communications Time Type: Full time Minimum ... Navy customers. You will work directly with external customers and internal staff to develop ...

The Buckeye Ranch

Engagement Coordinator

Columbus, OH · On-site

$19.08 - $23.84/hr

The Engagement Coordinator is responsible for driving a seamless and compassionate client ... of customer service, professionalism, and operational excellence in alignment with The Buckeye ...

BUCKEYE RANCH

Engagement Coordinator

Columbus, OH · On-site

$19.08 - $23.84/hr

The Engagement Coordinator is responsible for driving a seamless and compassionate client ... of customer service, professionalism, and operational excellence in alignment with The Buckeye ...

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How much do customer engagement coordinator jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer engagement coordinator in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What is a customer engagement coordinator?

A Customer Engagement Coordinator is a professional responsible for fostering positive relationships between a company and its customers. They design and implement strategies to increase customer satisfaction, loyalty, and retention through various engagement initiatives such as events, communications, and feedback programs. This role often involves collaborating with marketing, sales, and support teams to ensure a seamless customer experience. Customer Engagement Coordinators analyze customer data and feedback to continually improve engagement efforts and address any concerns. Their ultimate goal is to create a strong connection between the brand and its customers.

How does a customer engagement coordinator typically collaborate with other departments to enhance customer experience?

A Customer Engagement Coordinator often works closely with teams such as sales, marketing, and customer support to ensure a seamless customer journey. They may relay customer feedback to product teams, coordinate with marketing to develop engagement campaigns, and assist support teams with issue resolution trends. Regular interdepartmental meetings and shared digital platforms are commonly used to facilitate collaboration. This cross-functional teamwork helps the coordinator implement strategies that effectively address customer needs and improve satisfaction.

What are the key skills and qualifications needed to thrive as a customer engagement coordinator, and why are they important?

To thrive as a Customer Engagement Coordinator, you need strong communication skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM platforms, analytics tools, and email marketing systems is typically required. Exceptional organizational skills, problem-solving abilities, and a proactive, empathetic attitude help individuals stand out in this role. These skills are crucial for fostering lasting customer relationships, driving engagement, and supporting business growth.

What is the difference between Customer Engagement Coordinator vs Customer Service Representative?

AspectCustomer Engagement CoordinatorCustomer Service Representative
Primary FocusBuilding long-term customer relationships and engagement strategiesHandling customer inquiries and resolving issues
Required SkillsCommunication, relationship management, marketing knowledgeProblem-solving, communication, product knowledge
Work EnvironmentMarketing teams, client-facing roles, strategic planningCall centers, retail, support centers
Common CertificationsCustomer Relationship Management (CRM), marketing certificationsNone specific, customer service certifications optional

The Customer Engagement Coordinator focuses on fostering ongoing relationships and strategic engagement with customers, often working closely with marketing teams. In contrast, the Customer Service Representative primarily addresses immediate customer inquiries and resolves issues. While both roles require strong communication skills, the Coordinator emphasizes relationship-building and strategic planning, whereas the Representative concentrates on direct support and problem resolution.

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What are the most commonly searched types of Customer Engagement jobs?

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Customer Engagement Coordinator jobs near you
Infographic showing various Customer Engagement Coordinator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Customer Engagement Coordinator

TJX Companies

Chattanooga, TN • On-site

$14 - $14.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

27th of 39 rated national retailers

Job description

Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2040 Hamilton Place Blvd. Suite 300
Location:
USA Marshalls Store 0394 Chattanooga TN
This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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