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Member Engagement Coordinator Jobs (NOW HIRING)

Senture

Member Engagement Coordinator

$15/hr

Overview Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply As a Member Engagement Coordinator (MEC) at Senture, you'll be part of a ...

Senture

Member Engagement Coordinator

$15/hr

Overview Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply As a Member Engagement Coordinator (MEC) at Senture, you'll be part of a ...

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How much do member engagement coordinator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for member engagement coordinator in the United States is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.09 per hour, depending on experience, location, and employer.

What are the main challenges a member engagement coordinator faces when trying to increase member participation?

One of the main challenges is effectively communicating the value of programs and events to a diverse membership base with varying interests and availability. Member Engagement Coordinators often need to balance personalized outreach with broader engagement strategies, which requires strong organizational and communication skills. Additionally, tracking and analyzing participation data to refine engagement tactics can be complex but is crucial for ongoing success. Building strong relationships and fostering a sense of community are key to overcoming these challenges and driving consistent member involvement.

What are the key skills and qualifications needed to thrive as a member engagement coordinator, and why are they important?

To thrive as a Member Engagement Coordinator, you need strong organizational skills, experience in customer service or membership management, and often a relevant bachelor's degree. Familiarity with CRM systems, email marketing platforms, and data analysis tools is typically required. Exceptional interpersonal communication, problem-solving abilities, and a proactive approach to building relationships help you stand out in this role. These skills are crucial for driving member satisfaction, increasing engagement, and supporting the organization's growth and retention goals.

What is the difference between Member Engagement Coordinator vs Member Services Specialist?

AspectMember Engagement CoordinatorMember Services Specialist
Primary FocusEngaging members, fostering community, increasing participationHandling member inquiries, providing support, resolving issues
ResponsibilitiesOrganizing events, creating engagement campaigns, building relationshipsResponding to questions, processing memberships, assisting with account issues
Required SkillsCommunication, event planning, relationship managementCustomer service, problem-solving, communication
Work EnvironmentOffice, community events, online platformsOffice, call centers, online support channels

While both roles involve working with members, the Member Engagement Coordinator focuses on proactive engagement and community building, whereas the Member Services Specialist handles direct support and inquiries. Understanding these differences helps in choosing the right career path or job search focus within member-focused organizations.

What does a member engagement coordinator do?

A member engagement coordinator is responsible for developing and implementing strategies to increase member participation and satisfaction within an organization. They often organize events, communicate with members through various channels, and analyze engagement data to improve programs. Strong communication skills and familiarity with customer relationship management (CRM) tools are typically required for this role.
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Member Engagement Coordinator jobs near you
Infographic showing various Member Engagement Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,546 per year, or $25.3 per hour.

Member Engagement Coordinator

North Kansas City, MO

YMCA of Greater Kansas City
Civic and Social Organizations • 1 - 5K employees
Learn more about YMCA of Greater Kansas Cityexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Overview

The YMCA of Greater Kansas City is seeking a Member Engagement Coordinator to help grow and strengthen our community through meaningful connections and exceptional member experiences. This role plays a key part in membership growth, member retention, and engagement, leading a welcoming environment where members feel valued, supported, and inspired. 

Working closely with center leadership, the Member Engagement Coordinator supports daily sales efforts and helps create positive first impressions for everyone who walks through our doors. This position is ideal for a leader who enjoys building relationships, coaching associates, and connecting people to programs that improve health and strengthen community.

Position Schedule: This role works full-time Friday, Saturday, Sunday, and Monday, plus two additional weekdays off of your choosing. Monday and weekday shifts typically run 1–9pm, 12–8pm, or 2–8pm, while Saturday and Sunday shifts are flexible within the center's operating hours.  

Benefits:

  • Free YMCA household membership
  • Comprehensive health insurance (medical, dental, vision)
  • Employee Assistance Program with mental health resources
  • YMCA Retirement Plan
  • Paid time off

OUR CULTURE: 

The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.


Responsibilities

Membership Growth & Sales

  • Drive membership growth through strong sales, prospect follow-up, and engaging center tours.

  • Respond promptly to membership inquiries and follow up with prospective members to convert interest into enrollment.

  • Maintain a strong understanding of membership pricing, programs, and services to confidently communicate value to prospective members.

  • Support membership recruitment and retention initiatives.

Member Experience

  • Foster a welcoming environment and deliver exceptional member service at the Welcome Center.

  • Support and implement the YMCA’s Membership Engagement and Enrollment programs to enhance the member journey.

  • Collaborate with center teams to improve the overall member and participant experience.

  • Maintain a clean, organized, and professional Welcome Center area.

Team Leadership

  • Recruit, train, and supervise the Member Engagement team and volunteers.

  • Provide coaching and onboarding to ensure strong member engagement, tours, and enrollment practices.

  • Ensure the team maintains required certifications and training standards.

Community Outreach

  • Represent the YMCA at community events, local partnerships, and outreach opportunities to promote the Y’s mission and programs.
  • Build relationships with schools, civic organizations, faith communities, and local partners to increase awareness of YMCA programs.
  • Maintain strong communication between the membership team and other departments to ensure seamless member service.

Operations & Reporting

  • Track and review membership metrics including calls, tours, enrollments, and retention trends.
  • Assist leadership in maintaining efficient Welcome Center operations and budget awareness.

Qualifications

  • 18 years of age or older.
  • High school degree or equivalent.
  • Minimum of three years’ experience in customer service, sales or marketing preferably in a membership setting.
  • Experience with meeting or exceeding sales goals.
  • Strong computer skills required.
  • Highly organized, detail, and goal oriented.
  • Excellent oral and written communications skills including public speaking.
  • Ability to make independent and sound decisions in a fast paced environment.
  • Proven experience in sales campaigns and/or strategies.