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Member Engagement Director Jobs (NOW HIRING)

Clover Health

Director, Member Engagement

Houston, TX · On-site

As a Director, Member Engagement, you will: * Own the scorecard. Adherence, occupancy, conversion, AHT, quality, talk-to-listen, member outcomes. You set the targets, publish the dashboards, and tell ...

Viaduct

Engagement Director

As a key member of the Customer Success team, you will serve as the primary point of contact for ... Profession: Engagement Director * Organization: Commercial (Customer Success) Required ...

Clover Health

Director, Member Engagement

Houston, TX · On-site

As a Director, Member Engagement, you will: * Own the scorecard. Adherence, occupancy, conversion, AHT, quality, talk-to-listen, member outcomes. You set the targets, publish the dashboards, and tell ...

eBASE

Civic Engagement Director

Oakland, CA · On-site

$100 - $110/hr

EBASE is a founding member of the PowerSwitch Action national network. Position Description The Civic Engagement Director leads EBASE civic engagement, electoral, and political power-building ...

EBASE

Civic Engagement Director

Oakland, CA · On-site

EBASE is a founding member of the PowerSwitch Action national network. Position Description: The Civic Engagement Director leads EBASE civic engagement, electoral, and political power-building ...

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Member Engagement Director information

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$33K

$91.6K

$183.5K

How much do member engagement director jobs pay per year?

As of Aug 27, 2026, the average yearly pay for member engagement director in the United States is $91,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What is a member engagement director?

Member Engagement Directors are professionals responsible for developing and implementing strategies to increase participation, satisfaction, and retention among members of an organization, such as an association, nonprofit, or club. They design programs, coordinate events, and communicate regularly with members to ensure their needs are met and they feel valued. The role often involves analyzing member data, gathering feedback, and collaborating with other departments to enhance the overall member experience. Their primary goal is to foster strong relationships and promote long-term engagement within the organization.

What skills and qualifications are needed to thrive as a member engagement director?

To thrive as a Member Engagement Director, you need expertise in member relations, strategic planning, and data-driven program development, often supported by a background in communications, marketing, or business. Familiarity with customer relationship management (CRM) platforms, analytics tools, and event management software is typically required. Exceptional interpersonal, leadership, and problem-solving skills help foster member loyalty and drive engagement initiatives. These skills and qualities are crucial for building strong member relationships, increasing retention, and supporting organizational growth.

How does a member engagement director typically collaborate with other departments to enhance member satisfaction?

A Member Engagement Director works closely with departments such as marketing, customer service, and program development to create and implement engagement strategies. This role often involves leading cross-functional meetings, sharing member feedback, and aligning initiatives to ensure a consistent and positive member experience. By building strong relationships across teams, the Director can advocate for member needs and help shape services that drive retention and satisfaction. Effective collaboration is key to identifying opportunities for improvement and ensuring that member-focused goals are integrated into organizational planning.

What is the difference between Member Engagement Director vs Member Relations Manager?

AspectMember Engagement DirectorMember Relations Manager
Primary FocusDeveloping engagement strategies to increase member participation and loyaltyManaging day-to-day member interactions and resolving issues
ResponsibilitiesStrategic planning, event oversight, engagement campaignsCustomer service, communication, conflict resolution
Required CredentialsRelevant experience in member engagement, communication skillsCustomer service background, interpersonal skills
Work EnvironmentStrategic, planning-oriented, often in office settingsOperational, member-facing, often in office or on-site

While both roles focus on members, the Member Engagement Director emphasizes strategic initiatives to boost engagement, whereas the Member Relations Manager handles daily interactions and member issues. The Director role typically involves higher-level planning, while the Manager role is more operational.

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Member Engagement Director jobs near you
Infographic showing various Member Engagement Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $91,600 per year, or $44 per hour.

Member Engagement Director - Plaistow YMCA

YMCA OF THE NORTH SHORE INC

Plaistow, NH • On-site

$54K - $58K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Inspire Connections. Build Community. Create Meaningful Member Experiences.
Are you passionate about creating welcoming experiences, building relationships, and helping people feel connected to their community? The Plaistow YMCA is seeking a Member Engagement Director to lead membership growth, engagement strategies, and exceptional member experiences.
As a key member of the YMCA leadership team, the Member Engagement Director plays a vital role in strengthening relationships with members, families, staff, and community partners. This position oversees membership engagement efforts, leads a frontline member services team, supports recruitment and retention strategies, and ensures every interaction reflects the YMCA's commitment to healthy living, youth development, and social responsibility.
This highly visible role serves as a champion for the YMCA within the community, creating opportunities to connect individuals and families with programs, services, and resources that help them thrive.
What You'll Do
Member Engagement & Experience
  • Create a welcoming, inclusive environment where members and guests feel valued, connected, and supported.
  • Develop and implement strategies to increase member engagement, retention, and overall satisfaction.
  • Build meaningful relationships with members through consistent outreach, personal connections, and exceptional customer service.
  • Plan and support member events, programs, and engagement opportunities that strengthen community connections.
  • Partner with association membership leadership to support strategies that drive growth and community impact.
Frontline Team Leadership
  • Lead, train, coach, and support the Welcome Center team to deliver outstanding service experiences.
  • Provide ongoing feedback, professional development, and recognition to support staff success.
  • Maintain effective Welcome Center coverage and scheduling to ensure exceptional service during peak times.
  • Foster a positive, collaborative team culture aligned with YMCA values of Caring, Honesty, Respect, and Responsibility.
Membership Growth & Community Outreach
  • Drive membership recruitment through lead follow-up, outreach strategies, local marketing initiatives, and community partnerships.
  • Identify opportunities to increase YMCA awareness and participation within the community.
  • Develop relationships with local organizations, businesses, schools, and community groups to expand YMCA impact.
  • Represent the YMCA as a welcoming community resource and advocate for its mission.
Data Management & Performance Tracking
  • Maintain accurate membership records and ensure data integrity within YMCA systems.
  • Monitor membership trends, engagement activity, and key performance indicators to support decision-making.
  • Generate reports and analyze data to identify opportunities for recruitment, retention, and improved member experience.
  • Use insights to develop strategies that support membership goals and organizational priorities.
Why Work for the YMCA of the North Shore?
At the YMCA, you're more than an employee-you're part of a mission-driven organization dedicated to strengthening communities and helping individuals reach their full potential.
Professional Growth: Paid training, leadership development, and advancement opportunities across YMCA of the North Shore locations.
Health & Wellness Benefits: Medical, dental, and employer-funded life insurance for eligible full-time employees.
Paid Time Off: Three weeks of paid vacation, plus sick and personal time for eligible full-time employees.
Retirement Plan: 12% employer-funded retirement contribution (vested, no employee match required).
Free YMCA Membership: Enjoy access to fitness programs, swimming, wellness classes, and discounts on YMCA childcare, camp, and programs.
Join a team where your leadership, creativity, and passion for community engagement can make a lasting impact every day.
  • Strong leadership and team management skills, with the ability to motivate and inspire others.
  • Experience in membership management, recruitment, and retention, preferably in a non-profit setting.
  • Excellent communication and relationship-building skills with members, staff, and stakeholders.
  • Proficient in membership software systems and data management.
  • Analytical mindset to interpret data and drive strategic decisions.
  • Bachelor's degree in business, marketing, or related field (preferred).
  • Passion for community service and commitment to YMCA values.
  • Valid driver's license or reliable transportation required.
  • Bi-lingual and multi-lingual candidates preferred.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

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