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Member Engagement Director Jobs (NOW HIRING)

East-West

Church Engagement Director

Plano, TX

The Church Engagement Director is responsible for managing their assigned portfolio of church ... Faithful member of a local church * Experienced in sharing their faith with a clear, concise gospel ...

East-West

Church Engagement Director

Plano, TX · On-site

The Church Engagement Director is responsible for managing their assigned portfolio of church ... Faithful member of a local church * Experienced in sharing their faith with a clear, concise gospel ...

ISSA

Member Engagement Manager

Albany, NY · On-site

... direct supervisor. • Annual Membership Retention Percentage • Annual Member Engagement Percentage • Annual Net Promotor Score • Minimum Weekly Average Engagement Activities: • 15 Two-Way ...

ISSA

Member Engagement Manager

Albany, NY · On-site

... direct supervisor. • Annual Membership Retention Percentage • Annual Member Engagement Percentage • Annual Net Promotor Score • Minimum Weekly Average Engagement Activities: • 15 Two-Way ...

ISSA

Member Engagement Manager

Albany, NY · On-site

... direct supervisor. • Annual Membership Retention Percentage • Annual Member Engagement Percentage • Annual Net Promotor Score • Minimum Weekly Average Engagement Activities: • 15 Two-Way ...

ISSA

Member Engagement Manager

Albany, NY · On-site

$50K - $60K/yr

... your direct supervisor. * Annual Membership Retention Percentage * Annual Member Engagement ... Percentage * Annual Net Promotor Score * Minimum Weekly Average Engagement Activities: * 15 Two-Way ...

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Member Engagement Director information

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$33K

$91.6K

$183.5K

How much do member engagement director jobs pay per year?

As of Aug 24, 2026, the average yearly pay for member engagement director in the United States is $91,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What is a member engagement director?

Member Engagement Directors are professionals responsible for developing and implementing strategies to increase participation, satisfaction, and retention among members of an organization, such as an association, nonprofit, or club. They design programs, coordinate events, and communicate regularly with members to ensure their needs are met and they feel valued. The role often involves analyzing member data, gathering feedback, and collaborating with other departments to enhance the overall member experience. Their primary goal is to foster strong relationships and promote long-term engagement within the organization.

What skills and qualifications are needed to thrive as a member engagement director?

To thrive as a Member Engagement Director, you need expertise in member relations, strategic planning, and data-driven program development, often supported by a background in communications, marketing, or business. Familiarity with customer relationship management (CRM) platforms, analytics tools, and event management software is typically required. Exceptional interpersonal, leadership, and problem-solving skills help foster member loyalty and drive engagement initiatives. These skills and qualities are crucial for building strong member relationships, increasing retention, and supporting organizational growth.

How does a member engagement director typically collaborate with other departments to enhance member satisfaction?

A Member Engagement Director works closely with departments such as marketing, customer service, and program development to create and implement engagement strategies. This role often involves leading cross-functional meetings, sharing member feedback, and aligning initiatives to ensure a consistent and positive member experience. By building strong relationships across teams, the Director can advocate for member needs and help shape services that drive retention and satisfaction. Effective collaboration is key to identifying opportunities for improvement and ensuring that member-focused goals are integrated into organizational planning.

What is the difference between Member Engagement Director vs Member Relations Manager?

AspectMember Engagement DirectorMember Relations Manager
Primary FocusDeveloping engagement strategies to increase member participation and loyaltyManaging day-to-day member interactions and resolving issues
ResponsibilitiesStrategic planning, event oversight, engagement campaignsCustomer service, communication, conflict resolution
Required CredentialsRelevant experience in member engagement, communication skillsCustomer service background, interpersonal skills
Work EnvironmentStrategic, planning-oriented, often in office settingsOperational, member-facing, often in office or on-site

While both roles focus on members, the Member Engagement Director emphasizes strategic initiatives to boost engagement, whereas the Member Relations Manager handles daily interactions and member issues. The Director role typically involves higher-level planning, while the Manager role is more operational.

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Member Engagement Director jobs near you
Infographic showing various Member Engagement Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $91,600 per year, or $44 per hour.

Director, AONL Member Engagement

American Hospital Association

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely.
Responsible for providing strategic operational leadership for the American Organization for Nursing Leadership AONL) membership function, overseeing member recruitment, retention, engagement, and customer experience in support of organizational goals and annual membership revenue exceeding $2.2 million. Reporting to the CEO, lead the membership team, manage departmental resources and budgets, and collaborate across the organization to deliver a consistent, high-quality member experience while advancing AONL's strategic priorities.Essential Functions
  • Develop and execute membership strategies that support organizational priorities and growth objectives. Lead annual membership recruitment, retention, engagement, and revenue planning.
  • Evaluate membership trends, member feedback, and market opportunities to recommend new programs, services, and engagement strategies.
  • Establish departmental priorities, goals, and performance measures aligned with AONL's strategic plan. Oversee membership operations, policies, systems, and processes to improve efficiency and member satisfaction.
  • Lead AONL's member experience strategy and promote a culture of exceptional customer service. Ensure membership value is integrated across organizational programs, products, events, and communications.
  • Use membership data and analytics to monitor performance, evaluate results, and drive continuous improvement.
  • Develop and manage the membership department budget and monitor revenue performance. Analyze operational and financial results to identify opportunities and recommend improvements.
  • Oversee vendor relationships and ensure effective use of organizational resources.
  • Lead, coach, and develop membership staff while fostering accountability, collaboration, and professional growth.
  • Partner with senior leaders and cross-functional teams to advance membership priorities and organizational initiatives.
  • Build relationships with chapters, volunteers, corporate partners, and other stakeholders to strengthen member engagement.
  • Represent AONL externally, as appropriate, and lead special projects that support organizational goals.
  • Perform other duties as assigned.

Minimum Qualifications: Education
  • Bachelor's Degree Business administration, marketing, communications, healthcare administration, nonprofit management or related field Required

Minimum Qualifications: Work Experience
  • 7+ years Progressively responsible experience in membership, association management, customer engagement, marketing or related field Required
  • 3+ years People leadership experience Required

Minimum Qualifications: Knowledge, Skills and Abilities
  • Experience leading strategic initiatives, managing budgets, and using performance metrics to drive decision-making - Required
  • Strong leadership, communication, analytical, and relationship management skills - Required
  • Advanced understanding of membership strategy & growth and customer experience/engagement - Required
  • Advanced understanding of organizational leadership, people leadership, change leadership, stakeholder relationship management and cross-functional collaboration - Required
  • Advanced understanding of financial & budget management, operational excellence, strategic planning, business analytics - Required

Salary Information:
Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.
Salary Range - Minimum:
126000
Salary Range - Midpoint:
158000
Salary Range - Maximum:
190000
We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!
The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information.
The AHA participates in the E-Verify Program. #LI-Hybrid

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