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Vice President Member Engagement Jobs (NOW HIRING)

Golden 1

VP - Member Service Contact Center

Sacramento, CA · On-site

$150K - $193K/yr

VICE PRESIDENT, MEMBER SERVICE CONTACT CENTER STATUS: EXEMPT DEPARTMENT: MEMBER SERVICE CONTACT CENTER (MSCC) REPORTS TO: SEVP - CHIEF GROWTH OFFICER JOB CODE: 7302 GENERAL DESCRIPTION: The Vice ...

Everlong Captive Consulting Group

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Vice President, Member Experience

Ponte Vedra, FL · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Summary The Vice President of Member Experience drives client retention and growth by overseeing existing client relationships, leading new client and vendor implementations, nurturing broker ...

Affinity Plus

Vice President of Marketing

Saint Paul, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Vice President of Marketing leads the strategy, operating model and ... engagement and new member acquisition. This role integrates brand, lifecycle marketing ...

Sagility LLC

Vice President - Sales

... member engagement, provider solutions, payment integrity, claims cost containment, and analytics ... The VP of Sales plays a pivotal role in driving the company's growth by leading the sales team ...

Sagility LLC

Vice President - Sales

Concord, NC · Remote

... member engagement, provider solutions, payment integrity, claims cost containment, and analytics ... The VP of Sales plays a pivotal role in driving the company's growth by leading the sales team ...

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All JobsVice President Member Engagement Jobs

Vice President Member Engagement information

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$43.5K

$157.5K

$277.5K

How much do vice president member engagement jobs pay per year?

As of Aug 14, 2026, the average yearly pay for vice president member engagement in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What does a vice president member engagement do?

A Vice President of Member Engagement is responsible for developing and executing strategies to increase member participation, satisfaction, and retention within an organization, such as an association, nonprofit, or membership-based company. They oversee member programs, events, communications, and initiatives designed to enhance the value of membership. This role often involves analyzing member needs, collaborating across departments, and using data to drive engagement efforts. The VP of Member Engagement also leads teams dedicated to delivering exceptional member experiences and ensuring the organization's growth through strong relationships with its members.

What is the difference between Vice President Member Engagement vs Director of Member Engagement?

AspectVice President Member EngagementDirector of Member Engagement
Required CredentialsBachelor's degree; often master's; extensive experience in member relationsBachelor's degree; relevant experience in member services or engagement
Work EnvironmentStrategic leadership, executive meetings, cross-department collaborationOperational focus, team management, program implementation
Employer & Industry UsageNonprofits, associations, professional organizationsNonprofits, associations, professional organizations
Common Search & Comparison IntentUnderstanding senior leadership roles in member engagementUnderstanding managerial roles in member engagement

The Vice President Member Engagement typically holds a senior leadership position responsible for setting strategic direction and overseeing large-scale member engagement initiatives. The Director of Member Engagement focuses more on managing day-to-day programs and teams. Both roles are vital in member-focused organizations, but the VP role involves higher-level planning and decision-making, often requiring more extensive experience and credentials.

What are the key skills and qualifications needed to thrive as a vice president member engagement, and why are they important?

To thrive as a Vice President of Member Engagement, you need strategic leadership abilities, a strong background in member relations or customer engagement, and typically a bachelor's or master's degree in business, communications, or a related field. Familiarity with CRM systems, data analytics tools, and digital engagement platforms is essential for tracking and optimizing member interactions. Outstanding interpersonal skills, creativity, and the ability to motivate teams set top performers apart in this role. These skills and qualities are crucial for driving member satisfaction, retention, and growth while aligning engagement initiatives with organizational goals.

How does the vice president member engagement typically collaborate with other departments to enhance member satisfaction?

The Vice President of Member Engagement frequently works cross-functionally with departments such as marketing, customer service, product development, and data analytics to ensure a cohesive member experience. Collaboration may involve aligning messaging across channels, developing member-centric programs, and analyzing feedback to address pain points. Regular meetings and joint projects are common, as this synergy helps tailor strategies that boost engagement and retention. Open communication and a shared commitment to member satisfaction are key to success in this role.

What cities are hiring for Vice President Member Engagement jobs?

Cities with the most Vice President Member Engagement job openings:

What are the most commonly searched types of Member Engagement jobs?

The most popular types of Member Engagement jobs are:

What states have the most Vice President Member Engagement jobs?

States with the most job openings for Vice President Member Engagement jobs include:

What job categories do people searching Vice President Member Engagement jobs look for?

The top searched job categories for Vice President Member Engagement jobs are:

Vice President Member Engagement jobs near you
Infographic showing various Vice President Member Engagement job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

VP Retail Services

Fort Liberty Federal Credit Union

Fayetteville, NC • On-site

Full-time

Re-posted 2 days ago

Job description

VP Retail Services-Onsite
Purpose:
Responsible for the delivery of outstanding retail sales and service to members within all credit union branches and through all service delivery channels.
Primary Duties and Responsibilities:
  1. Reports directly to the SVP Member Services and sees that he/she is kept fully informed on all pertinent issues and developments impacting retail services.
  1. Under the direction of the SVP Member Services, interviews and hires direct reports and assigned department personnel.
  1. Assists SVP Member Services in developing and conducting ongoing training in the areas of product knowledge and sales and service for all member-facing employees.
  1. Institutes and maintains effective coaching and accountability measures to support and develop team members and ensures individual development plans are meaningful and up to date for all assigned employees.
  1. Collaborates with the executive team to continually improve processes and procedures in an effort to improve efficiencies and service levels, and to reduce fraud and losses.
  1. Assists SVP Member Services in generating ideas to enhance products and offerings and improve member service.
  1. Leverages sales support resources from outside vendors (including Econocheck and Trustage) to conduct training.
  1. Responsible for all consumer loan applications within branches and through all delivery channels. Oversees outbound calling activities to generate new loans.
  1. Maintains understanding of credit union underwriting policies and procedures and serves as back-up for underwriters and lending executives.
  1. Ensures compliance with regulations, policies and procedures related to fraud prevention and risk management.
  1. Monitors member feedback surveys for assigned staff and formulates action plans to continually improve services levels. Resolves escalated service issues.
  1. Participates in professional networking activities and shares industry trends and best practices with the executive team.
  1. Champions activities that support credit union promotions, campaigns, community events, and business development efforts.
  1. Assists auditors and examiners as required. Works with management to address and deficiencies or findings.

Other Duties and Responsibilities:
  1. Assures the highest standards for member satisfaction through timely resolution of member service issues, complaints, and problems.
  2. Attends Board Meetings and Strategic Planning Sessions, as necessary.
  3. Carries out other general responsibilities or duties as may be delegated by the SVP Member Services.
  4. Corresponds with local and government law enforcement agencies as needed and maintains strong working relationships with service vendors and community businesses.
  5. Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.

Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Training:
  • Bachelor's degree in business, finance, or equivalent experience.
  • Extensive knowledge of retail services within a financial institution.
  • On an annual basis, required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training and all other compliance related programs.

Prior Experience:
  • A minimum of 10 years of credit union or banking experience with a minimum of three years in a senior management/leadership role.
  • Sales Leadership and Development experience is highly desired.
  • Consumer Lending experience and understanding of related laws and regulations required.

Interpersonal Skills:
This job requires a high degree of people skills to deal with a range of complicated problem situations. Ability to interact effectively with all levels of management, legal counsel, law enforcement, regulators and examiners while maintaining strict confidentiality. Contact with others may often be difficult or stressful in nature and involve complex, detailed, and sensitive topics. These interactions often involve gaining the agreement of others.
Other Special Skills and Abilities:
  • Extensive knowledge of the principles and practices of management.
  • Maintains knowledge of HR policies and procedures.
  • High level of communication skills (both verbal and written) to convey procedures, instructions, and objectives effectively.
  • Working knowledge of NCUA and other applicable federal/state regulations.
  • A high degree of judgment and discretion in developing, applying, and interpreting board and internal policies and procedures.

Physical Demands:
The need for physical stamina is low to moderate. Moderate to significant local travel is required
Working Conditions:
Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.

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