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Vice President Member Engagement Jobs (NOW HIRING)

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VP - Member Service Contact Center

Sacramento, CA · On-site

$150K - $193K/yr

VICE PRESIDENT, MEMBER SERVICE CONTACT CENTER STATUS: EXEMPT DEPARTMENT: MEMBER SERVICE CONTACT CENTER (MSCC) REPORTS TO: SEVP - CHIEF GROWTH OFFICER JOB CODE: 7302 GENERAL DESCRIPTION: The Vice ...

Everlong Captive Consulting Group

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Vice President, Member Experience

Ponte Vedra, FL · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Summary The Vice President of Member Experience drives client retention and growth by overseeing existing client relationships, leading new client and vendor implementations, nurturing broker ...

Affinity Plus

Vice President of Marketing

Saint Paul, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Vice President of Marketing leads the strategy, operating model and ... engagement and new member acquisition. This role integrates brand, lifecycle marketing ...

Sagility LLC

Vice President - Sales

... member engagement, provider solutions, payment integrity, claims cost containment, and analytics ... The VP of Sales plays a pivotal role in driving the company's growth by leading the sales team ...

Sagility LLC

Vice President - Sales

Concord, NC · Remote

... member engagement, provider solutions, payment integrity, claims cost containment, and analytics ... The VP of Sales plays a pivotal role in driving the company's growth by leading the sales team ...

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All JobsVice President Member Engagement Jobs

Vice President Member Engagement information

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$43.5K

$157.5K

$277.5K

How much do vice president member engagement jobs pay per year?

As of Aug 12, 2026, the average yearly pay for vice president member engagement in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What does a vice president member engagement do?

A Vice President of Member Engagement is responsible for developing and executing strategies to increase member participation, satisfaction, and retention within an organization, such as an association, nonprofit, or membership-based company. They oversee member programs, events, communications, and initiatives designed to enhance the value of membership. This role often involves analyzing member needs, collaborating across departments, and using data to drive engagement efforts. The VP of Member Engagement also leads teams dedicated to delivering exceptional member experiences and ensuring the organization's growth through strong relationships with its members.

What is the difference between Vice President Member Engagement vs Director of Member Engagement?

AspectVice President Member EngagementDirector of Member Engagement
Required CredentialsBachelor's degree; often master's; extensive experience in member relationsBachelor's degree; relevant experience in member services or engagement
Work EnvironmentStrategic leadership, executive meetings, cross-department collaborationOperational focus, team management, program implementation
Employer & Industry UsageNonprofits, associations, professional organizationsNonprofits, associations, professional organizations
Common Search & Comparison IntentUnderstanding senior leadership roles in member engagementUnderstanding managerial roles in member engagement

The Vice President Member Engagement typically holds a senior leadership position responsible for setting strategic direction and overseeing large-scale member engagement initiatives. The Director of Member Engagement focuses more on managing day-to-day programs and teams. Both roles are vital in member-focused organizations, but the VP role involves higher-level planning and decision-making, often requiring more extensive experience and credentials.

What are the key skills and qualifications needed to thrive as a vice president member engagement, and why are they important?

To thrive as a Vice President of Member Engagement, you need strategic leadership abilities, a strong background in member relations or customer engagement, and typically a bachelor's or master's degree in business, communications, or a related field. Familiarity with CRM systems, data analytics tools, and digital engagement platforms is essential for tracking and optimizing member interactions. Outstanding interpersonal skills, creativity, and the ability to motivate teams set top performers apart in this role. These skills and qualities are crucial for driving member satisfaction, retention, and growth while aligning engagement initiatives with organizational goals.

How does the vice president member engagement typically collaborate with other departments to enhance member satisfaction?

The Vice President of Member Engagement frequently works cross-functionally with departments such as marketing, customer service, product development, and data analytics to ensure a cohesive member experience. Collaboration may involve aligning messaging across channels, developing member-centric programs, and analyzing feedback to address pain points. Regular meetings and joint projects are common, as this synergy helps tailor strategies that boost engagement and retention. Open communication and a shared commitment to member satisfaction are key to success in this role.
What cities are hiring for Vice President Member Engagement jobs? Cities with the most Vice President Member Engagement job openings:
What are the most commonly searched types of Member Engagement jobs? The most popular types of Member Engagement jobs are:
What states have the most Vice President Member Engagement jobs? States with the most job openings for Vice President Member Engagement jobs include:
What job categories do people searching Vice President Member Engagement jobs look for? The top searched job categories for Vice President Member Engagement jobs are:
Vice President Member Engagement jobs near you
Infographic showing various Vice President Member Engagement job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

VP-Member Service Center

CommunityAmerica Credit Union

Lenexa, KS • On-site

$130K - $166K/yr

Other

Posted yesterday

New

CommunityAmerica Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Vice President, Member Service Center

The Vice President, Member Service Center provides strategic leadership for the credit union's contact center operations, member service experience, and workforce performance. This role is responsible for developing and executing service strategies that drive member satisfaction, operational efficiency, and business growth while leveraging advanced technologies to enhance service delivery. The Vice President oversees contact center technology, performance analytics, workforce optimization, and talent development, ensuring a high-performing team that delivers exceptional member experiences across all channels.

Duties & Responsibilities

Strategic Leadership & Member Experience

  • Develop and execute a multi-year Member Service Center strategy aligned with organizational goals, growth objectives, and member experience priorities.
  • Create and implement innovative service delivery models that enhance member engagement while improving efficiency, consistency, and scalability.
  • Partner with executive leadership to define the future state of member interactions across voice, chat, AI-assisted, digital, and self-service channels.
  • Champion a culture of service excellence that strengthens member loyalty, improves retention, and enhances the organization's brand and reputation.
  • Lead organizational change initiatives impacting member service operations and employee experience.

Contact Center Operations & Technology

  • Provide oversight for all contact center operations, workforce planning, service delivery, quality management, and performance optimization.
  • Identify, evaluate, and implement emerging technologies, including artificial intelligence, machine learning, conversational AI, automation, and agent-assist technologies to improve service delivery and operational efficiency.
  • Develop AI-driven strategies that reduce call volume, improve first-contact resolution, enhance self-service capabilities, and elevate the employee and member experience.
  • Lead the workforce and cultural transition associated with AI and automation adoption, ensuring employees are supported and engaged as service shifts to digital-first channels.
  • Lead platform optimization initiatives that improve routing strategies, workforce management, call handling efficiency, quality monitoring, forecasting accuracy, and member satisfaction.
  • Ensure effective business continuity, disaster recovery, and operational resilience plans are maintained and tested regularly.
  • Establish and monitor key performance indicators that support exceptional member experiences and operational effectiveness.
  • Utilize advanced analytics and reporting tools to identify trends, uncover service opportunities, and drive continuous improvement.
  • Ensure sound risk management practices and compliance with all regulatory and organizational requirements.

Leadership & Talent Development

  • Build, lead, and develop a high-performing leadership team capable of supporting a growing and evolving member service operation.
  • Foster an environment of accountability, collaboration, innovation, continuous learning, and professional development.
  • Establish clear performance expectations and provide coaching, feedback, and development opportunities for leaders and team members.
  • Maintain a visible, hands-on presence in day-to-day operations, partnering directly with frontline leaders and stepping in on escalations and high-impact issues.
Requirements

Education and Experience Requirements:

  • Bachelor's degree in Business Administration, Finance, Management, or a related field required.
  • Minimum of ten (10) years of progressive leadership experience in contact center, member service, banking, financial services, or related operational environments.
  • Minimum of five (5) years leading multiple levels of leadership within a large-scale, multi-state contact center operation.
  • Experience leading nationwide contact center operations, supporting members across multiple time zones and markets.
  • Experience managing enterprise contact center platforms such as Five9 or equivalent technologies.

Required Knowledge, Skills and Abilities:

  • Deep knowledge of modern contact center operations, workforce management, quality assurance, and member experience best practices.
  • Proven ability to leverage artificial intelligence, automation, and emerging technologies to improve business outcomes.
  • Advanced analytical and financial acumen with the ability to translate complex data into strategic recommendations.
  • Exceptional leadership, coaching, and team development skills.
  • Strong interpersonal skills with a demonstrated ability to build trust with frontline staff and navigate difficult conversations directly.
  • Strong knowledge of contact center technologies, cloud platforms, CRM systems, workforce management systems, and performance analytics tools.
  • Ability to lead large-scale transformation initiatives while maintaining operational excellence.
  • Excellent executive presence, communication, presentation, and influencing skills.
  • Demonstrated ability to build strong partnerships across business functions and lead through change.
  • Strong business judgment, problem-solving, and decision-making capabilities.
  • Ability to manage multiple priorities in a fast-paced and evolving environment.

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