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Director Customer Engagement Jobs (NOW HIRING)

Seminole Gaming

DIRECTOR CUSTOMER ENGAGEMENT

The Customer Engagement Director will collaborate with stakeholders to define and implement the company's overall customer experience strategy, including web, mobile, CRM, SMS, push messaging, email ...

Seminolehardrock

The Customer Engagement Director will collaborate with stakeholders to define and implement the company's overall customer experience strategy, including web, mobile, CRM, SMS, push messaging, email ...

Columbia

Director, Customer Engagement

Portland, OR · On-site

ABOUT THE POSITION The Director of Customer Engagement is a strategic operator and people leader responsible for modernizing how we work with our North America wholesale partners. This role elevates ...

Verint

Strategic Customer Engagement Director

Overview The Strategic Customer Engagement Director is a senior individual contributor role within Verint's Customer Success organization, dedicated to our most strategic enterprise accounts. This ...

City of Waco, TX

Customer Engagement Agent

Waco, TX · On-site

$20.32/hr

CUSTOMER ENGAGEMENT Opening Date: 07/08/2026 Closing Date: 7/17/2026 5:00 PM Central Summary ... Supports outbound call campaigns and customer notifications as directed. * Coordinates with Field ...

City of Waco

Customer Engagement Agent

Waco, TX

$20.32 - $30.02/hr

The City of Waco is seeking a passionate Customer Engagement Agent to join our team. This position ... Supports outbound call campaigns and customer notifications as directed. Coordinates with Field ...

Cigna

Customer Engagement Strategist

Bloomfield, CT · Remote

Minimum 5 years of experience in consumer or customer engagement strategy across multiple channels (email, SMS, push, direct mail, agent, web, and mobile). * Experience in product marketing, customer ...

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Director Customer Engagement information

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$34.5K

$98.1K

$170K

How much do director customer engagement jobs pay per year?

As of Jul 16, 2026, the average yearly pay for director customer engagement in the United States is $98,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What does a Director of Customer Engagement do?

A Director of Customer Engagement is responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and overall engagement with a company’s products or services. They oversee customer communication channels, design engagement programs, and analyze customer feedback to drive business growth. This role often collaborates with marketing, sales, and product teams to ensure a seamless customer experience and to build long-term relationships with clients. Additionally, they may lead teams focused on customer success, retention, and advocacy.

What is the difference between Director Customer Engagement vs Customer Success Manager?

AspectDirector Customer EngagementCustomer Success Manager
CredentialsBachelor's degree, experience in marketing, sales, or customer relationsBachelor's degree, background in customer service or account management
Work EnvironmentStrategic planning, cross-department collaboration, leadershipClient interaction, onboarding, ongoing support
Employer & Industry UsageUsed in marketing, sales, and customer experience teams across industriesCommon in SaaS, tech, and service industries focusing on client retention

The main difference is that the Director Customer Engagement focuses on strategic initiatives to enhance overall customer relationships and loyalty, often overseeing teams and campaigns. In contrast, a Customer Success Manager works directly with clients to ensure their success with a product or service, emphasizing day-to-day support and retention.

What are the key skills and qualifications needed to thrive as a Director of Customer Engagement, and why are they important?

To thrive as a Director of Customer Engagement, you need strong leadership abilities, a deep understanding of customer experience strategies, and a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM systems, customer analytics tools, and omnichannel engagement platforms is typically required. Outstanding communication, strategic thinking, and relationship-building skills set top performers apart in this role. These skills are crucial for driving customer satisfaction, loyalty, and revenue growth through effective engagement initiatives.

What are some typical challenges a Director of Customer Engagement faces when aligning cross-functional teams to improve customer experience?

A Director of Customer Engagement often works with multiple departments, such as marketing, sales, product, and support, to create a seamless customer journey. One common challenge is ensuring that all teams share a unified vision of customer success, which may require building strong communication channels and aligning KPIs. Additionally, balancing strategic oversight with hands-on involvement can be demanding, especially when implementing new engagement initiatives. Successfully managing these dynamics is critical to driving customer satisfaction and loyalty.
More about Director Customer Engagement jobs
What cities are hiring for Director Customer Engagement jobs? Cities with the most Director Customer Engagement job openings:
What are the most commonly searched types of Customer Engagement jobs? The most popular types of Customer Engagement jobs are:
What states have the most Director Customer Engagement jobs? States with the most job openings for Director Customer Engagement jobs include:
What job categories do people searching Director Customer Engagement jobs look for? The top searched job categories for Director Customer Engagement jobs are:
Director Customer Engagement jobs near you
Infographic showing various Director Customer Engagement job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $98,122 per year, or $47.2 per hour.
DIRECTOR CUSTOMER ENGAGEMENT

DIRECTOR CUSTOMER ENGAGEMENT

Seminole Gaming

Remote

Full-time

Posted 28 days ago

Seminole Gaming rating

6.4

Company rating: 6.4 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

95th of 148 rated casinos

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Customer Engagement Director is the Marketing owner for CRM platforms (Salesforce and Acoustic Campaign) and manages campaign operations on behalf of multiple lines of business. Responsibilities include end-to-end campaign management from brief through creative, coding, testing, launch and post-launch reporting.
The Customer Engagement Director will collaborate with stakeholders to define and implement the company's overall customer experience strategy, including web, mobile, CRM, SMS, push messaging, email, and more to provide solutions based on consumer insight and data. He/she will partner with various teams within the Seminole Hard Rock Support Services enterprise to develop next gen CRM strategy, capabilities and processes to deliver personalized, customer-centric marketing campaigns across multiple digital channels and touchpoints.
The ideal candidate for this role is a proven data-driven, creative, strategic thinker who is able to launch projects on time and error-free. He/she has an excellent grasp of complex Marketing systems, effective documentation skills, and demonstrable digital marketing technology project / program management expertise. Significant experience in email and mobile push campaign segmentation and creative development is a must, as well as familiarity with database marketing and customer lifecycle management. This individual will thrive in a fast-paced, highly collaborative environment and is able to effectively partner with IT.
What We Offer:
  • Paid Weekly
  • Competitive Health Plans
  • Training and Development
  • Tuition Reimbursement
  • Team Member Discounts
  • Much More!

  • Manage a small team to launch email and mobile push campaigns via Salesforce Marketing Cloud, Acoustic Campaign and other ancillary platforms
  • Implement complex automated campaigns in collaboration with agencies and internal partners
  • Visualize the entire customer journey to develop a comprehensive Email engagement strategy for each line of business to drive conversion, alleviate friction and create a positive experience
  • Work collaboratively to develop a customer experience strategy that unites and streamlines business processes and enhances team member productivity through effective approaches to system integration and data quality
  • Champion and advocate for customer-centric marketing and CRM tools that enable world-class cross-functional collaboration and data-insights, a single view of the customer from prospect to customer service, and process productivity to drive business goals
  • Negotiate business terms with service providers and ensure invoices are paid in a timely fashion
  • Identify opportunities to improve marketing processes, including opportunities to automate, and launch those projects
  • Use insights to design new messaging/tactics and optimize existing messaging/tactics throughout the customer journey, including creative, segmentation, cadence, frequency, testing and automation
  • Educate partners about trends in the CRM space, including thought leadership, ecosystem providers and technology changes that impact strategy
  • Lead User Acceptance Testing for CRM functionality
  • Assist in the project definition, strategy creation, and accountability of key marketing projects
  • Work with key stakeholders to document and validate business objectives and requirements
  • Manage prioritized project scope and changes, ensuring solutions are standardized, globally scalable, and flexible
  • Communicate proactively with lines of business and champion Email projects on their behalf
  • Work with Data Security team to ensure compliance with local and global regulations
  • Responsible to and consistently meets the needs of internal clients. Delivers projects and assignments on time.
  • Provide reporting regarding project milestones, deliverable, dependencies, risks and issues
  • Translate, communicate, and prioritize business requests to our development team
  • Manage all aspects of email delivery including platform management, creative review / approval, list creation, deployment and analysis
  • Partner with stakeholders, internal users, customers and development team to gather feedback on the marketing platforms to be used for continuous improvement efforts
  • Hire, develop, manage and inspire the marketing engagement team, including cross-functional teams.
  • Acts as a role model and coach while developing employees at all levels using consistent approachable demeanor and clearly articulating objectives.
  • Develop and conduct regular training sessions for employees and new hires.
  • Build and execute campaigns and reporting as needed.
  • Perform other job-related functions as assigned
  • Bachelor's degree in Accounting, Business Administration, Finance or Marketing preferred
  • 10+ years of marketing automation and CRM management experience
  • Strong understanding of integrated marketing communications (including but not limited to email, SMS, in app messaging, push messaging, direct mail, loyalty programs)
  • Strong understanding of integrated marketing platforms and how to use them (including but not limited to email, SMS, in app messaging, push messaging, direct mail, loyalty programs)
  • Strong communication and team leadership skills
  • Experience implementing and utilizing an Enterprise-grade CRM Platform
  • Experience with Salesforce Marketing Cloud or Acoustic
  • Experience managing teams to develop creative, build HTML, develop APIs, segment lists and test functionality
  • Project management skills to prioritize and drive initiatives forward
  • Requirements gathering methodology and experience with Agile processes (preferred)
  • Experience with analytics tools
  • Dynamic confident personality with ability to successfully drive projects with minimal guidance Ability to multi-task with critical deadlines, work successfully with teams, and work under pressure

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