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Director Customer Engagement Jobs (NOW HIRING)

ARS

Customer Engagement Specialist

Lexington, KY · On-site

$20 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're hiring Customer Engagement Specialists to work inside major home improvement retail locations ... Weekly pay via direct deposit * Uncapped Commission paid on top of hourly rate * Paid training

Ema

Customer Engagement Manager

San Francisco, CA · On-site

The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to ... Staff and direct delivery teams (Engineering Leads, Implementation Managers, AI Application ...

Toyota Material Handling

Customer Engagement Manager

Greene, NY · On-site

$83K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Engagement Manager will manage multiple stakeholders (internal and external ... Focus on our largest customers, work closely with internal dedicated Directors and account teams ...

ARS-Rescue Rooter

Customer Engagement Representative

Gilroy, CA · On-site

$20 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a sales role focused on customer engagement, lead generation, and appointment setting by ... Weekly pay via direct deposit * Uncapped Commission paid on top of hourly rate * Paid training

Toyota Material Handling

Customer Engagement Manager

Greene, NY · On-site

$83K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Engagement Manager will manage multiple stakeholders (internal and external ... Focus on our largest customers, work closely with internal dedicated Directors and account teams ...

Hackajob

Customer Engagement Senior Analyst

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Engagement Senior Analyst As the customer engagement senior analyst you will ensure ... Experience in the credit reporting, financial services or direct marketing industry is preferred ...

GeneDx

Customer Engagement Specialist

Gaithersburg, MD · On-site

WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment ... More about the role The Client Engagement Specialist will provide exceptional customer service, and ...

hackajob

Customer Engagement Senior Analyst

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Engagement Senior Analyst As the customer engagement senior analyst you will ensure ... Experience in the credit reporting, financial services or direct marketing industry is preferred ...

Imprivata

Sr. Director, Customer Marketing

Waltham, MA · On-site

We are seeking a Sr. Director, Customer Marketing to join our team. This is a hybrid opportunity ... Success will be measured by the organization's ability to influence customer engagement, gross and ...

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Director Customer Engagement information

See salary details

$34.5K

$98.1K

$170K

How much do director customer engagement jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director customer engagement in the United States is $98,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What does a director of customer engagement do?

A Director of Customer Engagement is responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and overall engagement with a company’s products or services. They oversee customer communication channels, design engagement programs, and analyze customer feedback to drive business growth. This role often collaborates with marketing, sales, and product teams to ensure a seamless customer experience and to build long-term relationships with clients. Additionally, they may lead teams focused on customer success, retention, and advocacy.

What are the key skills and qualifications needed to thrive as a director of customer engagement?

To thrive as a Director of Customer Engagement, you need strong leadership abilities, a deep understanding of customer experience strategies, and a bachelor's or master's degree in business, marketing, or a related field. Familiarity with CRM systems, customer analytics tools, and omnichannel engagement platforms is typically required. Outstanding communication, strategic thinking, and relationship-building skills set top performers apart in this role. These skills are crucial for driving customer satisfaction, loyalty, and revenue growth through effective engagement initiatives.

What are some typical challenges a director of customer engagement faces when aligning cross-functional teams to improve customer experience?

A Director of Customer Engagement often works with multiple departments, such as marketing, sales, product, and support, to create a seamless customer journey. One common challenge is ensuring that all teams share a unified vision of customer success, which may require building strong communication channels and aligning KPIs. Additionally, balancing strategic oversight with hands-on involvement can be demanding, especially when implementing new engagement initiatives. Successfully managing these dynamics is critical to driving customer satisfaction and loyalty.

What is the difference between Director Customer Engagement vs Customer Success Manager?

AspectDirector Customer EngagementCustomer Success Manager
CredentialsBachelor's degree, experience in marketing, sales, or customer relationsBachelor's degree, background in customer service or account management
Work EnvironmentStrategic planning, cross-department collaboration, leadershipClient interaction, onboarding, ongoing support
Employer & Industry UsageUsed in marketing, sales, and customer experience teams across industriesCommon in SaaS, tech, and service industries focusing on client retention

The main difference is that the Director Customer Engagement focuses on strategic initiatives to enhance overall customer relationships and loyalty, often overseeing teams and campaigns. In contrast, a Customer Success Manager works directly with clients to ensure their success with a product or service, emphasizing day-to-day support and retention.

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What are the most commonly searched types of Customer Engagement jobs?

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Director Customer Engagement jobs near you
Infographic showing various Director Customer Engagement job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $98,122 per year, or $47.2 per hour.

Customer Engagement Specialist

ARS

Lexington, KY • On-site

$20 - $30/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Comfort Heating & Air Conditioning

Pay: $18 - $22 per hour + commission
Earning potential: $20 – $30/hour on average with commission
Schedule: Weekends required, typically Wednesday - Sunday 10:00 AM - 5:00 PM
Location: Lexington, KY
Part-time and full-time opportunities available

 

Comfort Heating & Air Conditioning is the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.

 We’re hiring Customer Engagement Specialists to work inside major home improvement retail locations. This is a sales role focused on customer engagement, lead generation, and appointment setting by introducing customers to our home comfort solutions, energy-saving upgrades, and indoor air quality services.

What We Offer:

  • Weekly pay via direct deposit
  • Uncapped Commission paid on top of hourly rate
  • Paid training
  • Career path into HVAC Sales Advisor roles
  • Flexible part-time and full-time schedules

Full-time employees also receive:

  • Insurance available after 31 days
  • Low-cost medical (as low as $5/week)
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • Paid time off + holiday pay
  • Company-paid life insurance

As a Retail Sales Associate, you will engage with homeowners while they shop and introduce them to Comfort Heating & Air Conditionings heating, cooling, and home comfort solutions. This is a high-energy sales role focused on customer engagement, lead generation, and appointment setting.

  • Start friendly, face-to-face conversations with shoppers about home comfort, energy efficiency, and indoor air quality
  • Act as a Brand Ambassador by educating customers on ARS heating and cooling services and home improvement solutions
  • Generate leads and schedule free in-home consultations
  • Enter customer information and book appointments for ARS specialists
  • Represent ARS with a professional and positive in-store presence
  • Support in-store promotions alongside retail management and ARS team members

What We’re Looking For

  • Outgoing personality and willingness to speak with shoppers
  • Retail, kiosk, Door-to-Door, or sales experience preferred (not required)
  • Ability to stand and walk during shifts
  • Weekend and some holiday availability
  • Reliable transportation
  • Clean, professional appearance representing the ARS brand
  • Ability to attend weekly in-office meetings
  • Employment is contingent on a background check in accordance with applicable law

 

 For questions about the role, you may contact our management team at - (859) 208-4243

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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