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Member Engagement Jobs (NOW HIRING)

FMI

Manager, Member Engagement

Arlington, VA

To foster a vibrant, engaged member community by serving as a primary liaison between FMI, FMI staff and its members, delivering member-facing programs and engagement opportunities that drive ...

FMI

Manager, Member Engagement

Arlington, VA

To foster a vibrant, engaged member community by serving as a primary liaison between FMI, FMI staff and its members, delivering member-facing programs and engagement opportunities that drive ...

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Member Engagement information

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$27K

$77.8K

$136.5K

How much do member engagement jobs pay per year?

As of Aug 7, 2026, the average yearly pay for member engagement in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in member engagement, and why are they important?

To excel in Member Engagement, you need strong communication abilities, customer service experience, and a background in relationship management, often supported by a relevant degree or training. Familiarity with CRM systems, member management software, and data analytics tools is typically required. Outstanding interpersonal skills, problem-solving, and a proactive approach help professionals build trust and foster loyalty among members. These capabilities drive member satisfaction, retention, and overall organizational growth.

What is the difference between Member Engagement vs Member Services?

AspectMember EngagementMember Services
Primary FocusBuilding relationships and increasing member involvementProviding support and assistance to members
Skills NeededCommunication, event planning, relationship managementCustomer service, problem-solving, administrative skills
Work EnvironmentCommunity events, outreach programs, digital platformsHelp desks, call centers, member portals
Common CertificationsMembership management, community engagement certificationsCustomer service certifications, administrative training

While both roles aim to serve members, Member Engagement focuses on fostering relationships and increasing involvement, whereas Member Services emphasizes providing direct support and resolving issues. Understanding these differences helps organizations allocate resources effectively and tailor their member-focused strategies.

How does a member engagement professional typically collaborate with other departments to enhance the member experience?

Member Engagement professionals frequently work alongside teams like marketing, customer service, and product development to ensure members receive timely, relevant communications and support. They often coordinate campaigns, gather feedback, and relay insights from members to improve offerings or services. This cross-functional collaboration is essential for creating a seamless and satisfying member journey, and it provides valuable opportunities for learning and professional growth within the organization.

What is a member engagement?

A Member Engagement role focuses on building and maintaining strong relationships between an organization and its members. People in this position work to understand member needs, encourage participation, and enhance satisfaction through communication, events, and personalized support. They often analyze feedback to improve the overall member experience and retention. This role is common in associations, clubs, nonprofits, and subscription-based businesses.
More about Member Engagement jobs
What cities are hiring for Member Engagement jobs? Cities with the most Member Engagement job openings:
What are the most commonly searched types of Member Engagement jobs? The most popular types of Member Engagement jobs are:
What states have the most Member Engagement jobs? States with the most job openings for Member Engagement jobs include:
What job categories do people searching Member Engagement jobs look for? The top searched job categories for Member Engagement jobs are:
Member Engagement jobs near you
Infographic showing various Member Engagement job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Manager, Member Engagement

FMI

Arlington, VA

Full-time

Re-posted 11 days ago

Job description

Primary Purpose:

To foster a vibrant, engaged member community by serving as a primary liaison between FMI, FMI staff and its members, delivering member-facing programs and engagement opportunities that drive participation, retention, and satisfaction through high-touch support and valuable member experiences.

Essential Job Functions:

  • Serve as an ambassador of FMI and serve as a liaison for members, ensuring proactive relationship management and communication.
  • Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed).
  • Design creative engagement touchpoints to reinforce yearlong value, and support recruitment, onboarding, and retention through follow-up with at-risk members.
  • Plan, promote, and execute events, networking opportunities, and workshops that engage members and their staff to strengthen relationships, and foster knowledge-sharing.
  • Collaborate with internal stakeholders to create newsletters, email campaigns, and outreach, ensuring all member engagement activities and opportunities are reflected.
  • Track, analyze, and manage member engagement metrics (e.g., retention, engagement, participation, usage trends, etc.) within member databases (CRM) to inform strategy and decision-making.
  • Collect and evaluate member feedback, report on engagement trends, and help refine the member value proposition.
  • Create and distribute reports for FMI leadership outlining progress.
  • Manage member engagement budgets, ensuring efficient allocation of resources to achieve business objectives.

Other Job Duties:

  • Other duties and projects as assigned.

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