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Member Engagement Jobs (NOW HIRING)

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Member Engagement Manager

The Role We're looking for a Member Engagement Manager who doesn't think like a typical benefits hire. This role is equal parts marketer, content creator, designer, and idea machine. Your mission ...

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Member Engagement information

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$27K

$77.8K

$136.5K

How much do member engagement jobs pay per year?

As of Jul 15, 2026, the average yearly pay for member engagement in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Member Engagement, and why are they important?

To excel in Member Engagement, you need strong communication abilities, customer service experience, and a background in relationship management, often supported by a relevant degree or training. Familiarity with CRM systems, member management software, and data analytics tools is typically required. Outstanding interpersonal skills, problem-solving, and a proactive approach help professionals build trust and foster loyalty among members. These capabilities drive member satisfaction, retention, and overall organizational growth.

What is the difference between Member Engagement vs Member Services?

AspectMember EngagementMember Services
Primary FocusBuilding relationships and increasing member involvementProviding support and assistance to members
Skills NeededCommunication, event planning, relationship managementCustomer service, problem-solving, administrative skills
Work EnvironmentCommunity events, outreach programs, digital platformsHelp desks, call centers, member portals
Common CertificationsMembership management, community engagement certificationsCustomer service certifications, administrative training

While both roles aim to serve members, Member Engagement focuses on fostering relationships and increasing involvement, whereas Member Services emphasizes providing direct support and resolving issues. Understanding these differences helps organizations allocate resources effectively and tailor their member-focused strategies.

How does a Member Engagement professional typically collaborate with other departments to enhance the member experience?

Member Engagement professionals frequently work alongside teams like marketing, customer service, and product development to ensure members receive timely, relevant communications and support. They often coordinate campaigns, gather feedback, and relay insights from members to improve offerings or services. This cross-functional collaboration is essential for creating a seamless and satisfying member journey, and it provides valuable opportunities for learning and professional growth within the organization.

What is a Member Engagement role?

A Member Engagement role focuses on building and maintaining strong relationships between an organization and its members. People in this position work to understand member needs, encourage participation, and enhance satisfaction through communication, events, and personalized support. They often analyze feedback to improve the overall member experience and retention. This role is common in associations, clubs, nonprofits, and subscription-based businesses.
More about Member Engagement jobs
What cities are hiring for Member Engagement jobs? Cities with the most Member Engagement job openings:
What are the most commonly searched types of Member Engagement jobs? The most popular types of Member Engagement jobs are:
What states have the most Member Engagement jobs? States with the most job openings for Member Engagement jobs include:
What job categories do people searching Member Engagement jobs look for? The top searched job categories for Member Engagement jobs are:
Member Engagement jobs near you
Infographic showing various Member Engagement job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 25% Part Time, and 1% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Member Engagement Specialist Supervisor

Tuesday Health

Cleveland, OH • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Member Engagement Specialist Supervisor

Location: Remote (must be located in Cleveland/Akron, Ohio)

Who We Are:

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.

The Role:

The Engagement Supervisor is responsible for the day-to-day leadership, performance management, and operational oversight of the Member Engagement team. This role directly supervises the Member Engagement Lead and Member Engagement Specialists (MES), ensuring team members effectively engage eligible members, achieve enrollment goals, maintain high-quality member interactions, and comply with organizational and health plan requirements.

Key responsibilities of this role may include:

  • Team Leadership & Staff Development

    • Directly supervise the MES Lead and Member Engagement Specialists.
    • Conduct regular one-on-one meetings focused on performance, development, and goal attainment.
    • Provide coaching, mentorship, and ongoing feedback to improve employee effectiveness.
    • Develop individualized performance improvement plans when necessary.
    • Foster a culture of accountability, engagement, collaboration, and continuous learning.
    • Assist with recruitment, interviewing, onboarding, and training of new team members.
    • Monitor call quality through routine audits and scorecard reviews.
    • Evaluate member interactions for compliance with organizational policies, health plan requirements, and regulatory standards.
    • Monitor daily, weekly, and monthly engagement metrics
    • Ensure outreach queues are worked efficiently and according to established workflows.
    • Utilize reporting and analytics to drive operational improvements.
    • Develop action plans to improve individual and team performance.
    • Collaborate with Clinical Operations, Provider Engagement, and Market Operations teams to improve member engagement outcomes.
    • Assist with market launches and engagement strategy deployment in new regions.

A strong candidate will demonstrate the following:

  • Required:

    • Minimum 3 years of healthcare operations, contact center, member engagement, care coordination, or customer service leadership experience.
    • Minimum 2 years of direct supervisory experience.
    • Experience coaching employees and managing performance.
    • Strong analytical and problem-solving skills.
    • Excellent verbal and written communication abilities.
    • Experience working with CRM, engagement, or care management platforms.

    Preferred:

    • Experience in Medicare Advantage, Medicaid, Dual Eligible, Palliative Care, Hospice, Care Management, or Population Health.
    • Experience with quality monitoring and call center operations.
    • Knowledge of motivational interviewing techniques.
    • Experience managing remote and field-based teams.

What We Offer:

  • Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
  • Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
  • Remote work with multiple onsite sessions each year to maximize collaboration and team building
  • A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way
  • Meaningful work each day; we care deeply about our mission, our patients, and each other

Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.