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Member Engagement Jobs (NOW HIRING)

Tuesday Health

Member Engagement Specialist

Houston, TX · Remote

$35K - $41K/yr

Member Engagement Specialist Location: Remote (must be located in CST) Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of ...

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$27K

$77.8K

$136.5K

How much do member engagement jobs pay per year?

As of Jun 10, 2026, the average yearly pay for member engagement in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What does member engagement mean?

In a member engagement role, it refers to strategies and activities designed to build strong relationships with members, encourage participation, and increase retention. This often involves communication skills, data analysis, and the use of engagement tools to understand member needs and improve their experience.

What are the key skills and qualifications needed to thrive in Member Engagement, and why are they important?

To excel in Member Engagement, you need strong communication abilities, customer service experience, and a background in relationship management, often supported by a relevant degree or training. Familiarity with CRM systems, member management software, and data analytics tools is typically required. Outstanding interpersonal skills, problem-solving, and a proactive approach help professionals build trust and foster loyalty among members. These capabilities drive member satisfaction, retention, and overall organizational growth.

What is the difference between Member Engagement vs Member Services?

AspectMember EngagementMember Services
Primary FocusBuilding relationships and increasing member involvementProviding support and assistance to members
Skills NeededCommunication, event planning, relationship managementCustomer service, problem-solving, administrative skills
Work EnvironmentCommunity events, outreach programs, digital platformsHelp desks, call centers, member portals
Common CertificationsMembership management, community engagement certificationsCustomer service certifications, administrative training

While both roles aim to serve members, Member Engagement focuses on fostering relationships and increasing involvement, whereas Member Services emphasizes providing direct support and resolving issues. Understanding these differences helps organizations allocate resources effectively and tailor their member-focused strategies.

How does a Member Engagement professional typically collaborate with other departments to enhance the member experience?

Member Engagement professionals frequently work alongside teams like marketing, customer service, and product development to ensure members receive timely, relevant communications and support. They often coordinate campaigns, gather feedback, and relay insights from members to improve offerings or services. This cross-functional collaboration is essential for creating a seamless and satisfying member journey, and it provides valuable opportunities for learning and professional growth within the organization.

What is a Member Engagement role?

A Member Engagement role focuses on building and maintaining strong relationships between an organization and its members. People in this position work to understand member needs, encourage participation, and enhance satisfaction through communication, events, and personalized support. They often analyze feedback to improve the overall member experience and retention. This role is common in associations, clubs, nonprofits, and subscription-based businesses.
More about Member Engagement jobs
What cities are hiring for Member Engagement jobs? Cities with the most Member Engagement job openings:
What are the most commonly searched types of Member Engagement jobs? The most popular types of Member Engagement jobs are:
What states have the most Member Engagement jobs? States with the most job openings for Member Engagement jobs include:
What job categories do people searching Member Engagement jobs look for? The top searched job categories for Member Engagement jobs are:
Member Engagement jobs near you
Infographic showing various Member Engagement job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.
Member Engagement Specialist

Member Engagement Specialist

YMCA OF METRO ATLANTA

Brookhaven, GA • On-site

$36K - $42K/yr

Full-time

Posted 8 days ago

YMCA Of Metro Atlanta rating

5.4

Company rating: 5.4 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

575th of 680 rated non-profit organizations

Job description

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state.
At the Y, we're an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.
NATURE AND SCOPE:
Under the direction of the Member Experience Director, the Member Engagement Specialist will provide hands-on support for the successful operations of various member programs and activities, such as Playcenter, Family Programs, Member Engagement Activities/Events and Volunteers. This role will support practices, processes, and procedures for strong program and project management. This position's primary purpose is to enhance the overall member experience by creating intentional connection points after the point of sale and program registration. This position will not hold budget responsibilities.
RESPONSIBILITIES (including, but not limited to):
  • Support operating plans to promote membership/program growth, retention, impact, and safety for the YMCA.
  • Support regular activities/events for families and members, on a monthly/recurring basis.
  • Maintain accurate program documentation (files, reports, rosters, health records, etc.) for family programs and member engagement activities/events.
  • Recruit, hiring, train, and supervise playcenter staff.
  • Assist in the marketing and distribution of program information, may organize and schedule program registrations.
  • Promote an inclusive, welcoming, and respectful environment that embraces the diversity of all participants.
  • Respond to all member and community inquiries and complaints in a timely manner.
  • Consult with the Director on concerns related to child/member behavior.
  • Create, manage, and implement processes to activate volunteerism within the Y.
  • Collaborate with all department leaders to create value-add opportunities that will enhance the member experience within the Y.
  • Document and report on facilities and to the Director any equipment that needs repair and/or replaced.
  • Attends required training related to the scope of work.
  • Maintain and report incident/accident paperwork.

REQUIREMENTS:
  • Bachelor's Degree OR Associate degree and 2+ years of experience in member engagement or customer service OR High school diploma and 3+ years of experience in member engagement or customer service
  • Must be at least 21 years of age
  • Excellent written and verbal communication skills
  • Ability to recognize and implement safety standards in all program activities
  • Strong Human Relations and Conflict Management skills
  • Ability to effectively communicate and manage information to program participants, community leaders, and volunteers and staff of all ages
  • Proficient knowledge of computers, various technology, and applications
  • Ability to multitasks, work independently, problem solve and effectively manage time
  • Must be able to obtain within 30 days of hire, completion of CPR, First Aid, and AED training

PREFERRED REQUIREMENTS:
  • Bachelor's degree in public administration, business, Human Resources, or related field
  • Non-profit experience

Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.
Employment Requirement:
  • Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy.
  • Must be legally eligible to work in the US without current or future sponsorship.

This job posting is subject to change at any time.
The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we're looking for like minded people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.
The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.
Location:
Cowart Family Ashford Dunwoody YMCA

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