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Customer Engagement Manager Jobs (NOW HIRING)

Volto USA

Engagement Manager Telecom

Plano, TX · On-site

We are seeking an experienced Engagement Manager to lead customer engagement initiatives and ensure successful delivery of solutions. The ideal candidate will have strong client-facing skills, a deep ...

unitQ

Customer Engagement Analyst

Mundelein, IL

$80K - $130K/yr

This is the on-ramp into our Customer Engagement Manager (CEM) track -- an early-career role designed for someone who wants to build a career in enterprise customer success and is willing to start by ...

AfterQuery

Customer Engagement

San Francisco, CA · On-site

$140/hr

What We're Looking For * 3-5 years in a Business Operations, Account Management, or Customer Engagement role, ideally in DaaS, AI, or B2B SaaS. * Strong technical fluency to discuss complex AI/ML ...

AfterQuery

Engagement Manager

San Francisco, CA · On-site

$140K - $160K/yr

Our customers are the ones building the foundation models themselves and our work sits directly in ... Build the customer engagement function: Create account management, customer health, and expansion ...

Doist

Engagement Manager

San Francisco, CA · On-site

$90 - $150/hr

Our customers are the ones building the foundation models themselves and our work sits directly in ... Build the customer engagement function: Create account management, customer health, and expansion ...

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Customer Engagement Manager information

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$34.5K

$98.1K

$170K

How much do customer engagement manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer engagement manager in the United States is $98,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer engagement manager, and why are they important?

To thrive as a Customer Engagement Manager, you need a strong background in customer relationship management, data analysis, and a relevant bachelor's degree, often in business or marketing. Familiarity with CRM platforms like Salesforce, marketing automation tools, and customer analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build rapport and motivate both customers and internal teams. These abilities are essential to drive customer satisfaction, ensure loyalty, and achieve business growth through effective engagement strategies.

What is a customer engagement manager?

As a customer engagement manager, you perform a number of client-related duties, ranging from marketing and sales development to providing technical support to sales teams. You consult directly with clients to determine project goals and then develop and execute a plan to meet those goals. A career as a customer engagement manager requires you have some formal qualifications and education, typically at least bachelor’s degree in business administration or a related field, and several years of prior work experience in customer engagement or sales projects. Strong leadership qualities and excellent verbal and written communication skills will also set you ahead of other candidates.

How does a customer engagement manager typically collaborate with sales and marketing teams?

A Customer Engagement Manager works closely with both sales and marketing teams to ensure a seamless customer experience. They often relay customer feedback and insights to these teams, helping to refine messaging, improve service offerings, and tailor engagement strategies. Regular meetings, shared CRM systems, and cross-functional projects are common ways they collaborate to drive customer satisfaction and retention. This collaboration ensures that customer-facing messaging is consistent and that both pre- and post-sale interactions align with company goals.

What does a customer engagement manager do?

A Customer Engagement Manager is responsible for building and maintaining strong relationships between a company and its customers. They develop strategies to increase customer satisfaction, loyalty, and retention by ensuring customers have a positive experience with the company's products or services. Their role often includes analyzing customer feedback, coordinating communication campaigns, and collaborating with different teams to address customer needs. Ultimately, they aim to enhance customer engagement to drive business growth.
More about Customer Engagement Manager jobs
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What are the most commonly searched types of Customer Engagement jobs? The most popular types of Customer Engagement jobs are:
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Customer Engagement Manager jobs near you
Infographic showing various Customer Engagement Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $98,122 per year, or $47.2 per hour.

Engagement Manager Telecom

Volto USA

Plano, TX • On-site

Contractor

Re-posted 26 days ago

Job description

Role: Engagement Manager

Experience: 4+ years

Candidate must have good exp in Telecom Domain

Note- 8 open positions

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Role Overview:

We are seeking an experienced Engagement Manager to lead customer engagement initiatives and ensure successful delivery of solutions. The ideal candidate will have strong client-facing skills, a deep understanding of business processes, and the ability to manage complex engagements from initiation to completion.

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Key Responsibilities:

• Serve as the primary point of contact for customer engagements.

• Manage end-to-end delivery of projects, ensuring timelines and quality standards are met.

• Build and maintain strong relationships with clients to drive satisfaction and retention.

• Collaborate with internal teams to align solutions with customer needs.

• Identify opportunities for process improvement and upselling additional services.

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Required Skills:

• 7+ years of experience in customer engagement or client management roles.

• Proven track record of managing large-scale engagements in telecom or technology domains.

• Strong communication, negotiation, and stakeholder management skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Familiarity with project management methodologies and tools.

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Preferred Skills:

• PMP or similar project management certification.

• Experience with CRM platforms and customer success tools.

• Knowledge of telecom industry processes and solutions.