ZipRecruiter

Log In

1

Customer Experience Supervisor Jobs (NOW HIRING)

Kith

Customer Experience Supervisor

West Hollywood, CA · On-site

$26/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

Vector Security

Customer Experience Supervisor

PA · Remote

If this is how you like to work, we'd like to invite you to continue your journey with us as a Customer Experience Supervisor. This position is remote/work from home The schedule for this position is:

Kith

Customer Experience Supervisor

New York, NY · On-site

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

Kith

Customer Experience Supervisor

Honolulu, HI · On-site

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

Kith

Customer Experience Supervisor

New York, NY

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

Kith

Customer Experience Supervisor

New York, NY

$26 - $28/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

Kith

Customer Experience Supervisor

New York, NY · On-site

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Kith

Customer Experience Supervisor

Brooklyn, NY · On-site

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

Tjx

Customer Experience Supervisor

Tualatin, OR · On-site

$16.95 - $17.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

TJX Companies

Customer Experience Supervisor

Tualatin, OR

$16.95 - $17.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

next page

Showing results 1-20

All JobsCustomer Experience Supervisor Jobs

Customer Experience Supervisor information

See salary details

$24.5K

$58K

$101K

How much do customer experience supervisor jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer experience supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the main challenges a Customer Experience Supervisor faces when managing a diverse team?

As a Customer Experience Supervisor, one of the key challenges is balancing the varied strengths and communication styles of team members while ensuring consistent service quality. Supervisors often need to provide tailored coaching and feedback, mediate conflicts, and foster a collaborative environment among individuals with different backgrounds and levels of experience. Successfully navigating these challenges not only improves team performance but also enhances customer satisfaction and drives overall business success.

What is the difference between Customer Experience Supervisor vs Customer Service Manager?

AspectCustomer Experience SupervisorCustomer Service Manager
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor’s degreeUsually requires a bachelor’s degree in business, communications, or related field
Work EnvironmentSupervises customer service teams, often in retail, hospitality, or call centersOversees customer service departments, manages teams, and develops service strategies
Industry UsageCommonly used in retail, hospitality, and service industriesWidely used across various industries including retail, telecom, and finance

The Customer Experience Supervisor focuses on overseeing daily customer interactions and ensuring customer satisfaction at the team level. In contrast, the Customer Service Manager has broader responsibilities, including strategic planning and department management. Both roles require strong communication skills, but the supervisor role is more hands-on with frontline staff, while the manager role involves higher-level oversight and planning.

What are the key skills and qualifications needed to thrive as a Customer Experience Supervisor, and why are they important?

To thrive as a Customer Experience Supervisor, you need strong leadership abilities, a background in customer service, and often a bachelor's degree or relevant experience. Familiarity with CRM platforms, ticketing systems, and quality monitoring tools is typically required. Outstanding communication, problem-solving, and team motivation skills help you stand out in this role. These skills are crucial for ensuring excellent customer interactions, resolving issues efficiently, and maintaining high team performance.

What is a Customer Experience Supervisor?

A Customer Experience Supervisor is a professional responsible for overseeing a team that interacts with customers to ensure they receive excellent service. This role involves monitoring customer interactions, providing coaching and support to team members, and resolving complex customer issues. Customer Experience Supervisors also analyze feedback and data to identify areas for improvement and implement strategies to enhance overall customer satisfaction. Their goal is to ensure that customers have a positive and seamless experience with the company.
What states have the most Customer Experience Supervisor jobs? States with the most job openings for Customer Experience Supervisor jobs include:
Customer Experience Supervisor jobs near you
Infographic showing various Customer Experience Supervisor job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Experience Supervisor

Kith

West Hollywood, CA • On-site

$26/hr

Full-time

Posted 15 days ago

Job description

ABOUT THE ROLE
Location: West Hollywood store
Status: Full Time
Compensation: $26.00/hr
Position Summary: The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for guiding the sales team on the floor, ensuring consistent execution of brand service standards, and fostering meaningful customer engagement throughout the store.
The Customer Experience Supervisor serves as a leadership presence on the sales floor, coaching team members in real time and helping drive a welcoming, service-driven store environment. This role also supports the execution of customer engagement initiatives, in-store events, and brand activations to ensure customers experience the brand in a memorable and authentic way.
Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork.
RESPONSIBILITIES
Primary Responsibilities:
Floor Leadership & Team Development
  • Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
  • Act as a role model for service behaviors, product knowledge, and customer engagement.
  • Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
  • Help foster a positive, collaborative, and high-performing team environment.
  • Guide work activities throughout the day and support team productivity when managers are not present.

Customer Experience
  • Champion a welcoming and elevated in-store experience that reflects the brand's service standards and culture.
  • Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
  • Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
  • Support the resolution of customer concerns to ensure positive and professional outcomes.
  • Assist with the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure they are delivered seamlessly and reflect brand standards.
  • Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
  • Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.

Operational Support
  • Support the management team in executing operational processes and store priorities.
  • Ensure consistency in operational execution and adherence to standard operating procedures.
  • Assist with visual merchandising initiatives, inventory activities, and general store operations.
  • Maintain a clean, organized, and welcoming store environment.
  • Stay informed on store communications, business metrics, and current initiatives.

REQUIREMENTS
Experience:
  • 2-3 years management experience in retail customer centric environment.
  • 1 year+ experience with retail/apparel operations, preferred but not required.
  • 1 year+ resolving customer service-related issues.

Skills/Abilities:
  • Ability to perform business math and accounting
  • Comprehensive computer skills
  • Ability to multitask and manage multiple projects at once
  • Thorough communication and delegation of task and responsibilities
  • Efficient time management skills
  • Standing/Walking for prolonged periods of time
  • Lifting or moving up to 25 pounds
  • Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations

WHO YOU ARE
Professional Characteristics:
  • Organized and detail orientated
  • Effective communicator
  • Calm composure in high-pressure situations

Personal Characteristics:
  • Friendly and welcoming
  • Adaptive and proactive

WHO WE ARE
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men's, women's and children's apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.
Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg's childhood love for cereal, operates in 10 locations, as well as Sadelle's at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.
The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.
Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.

Apply