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Customer Experience Supervisor Jobs (NOW HIRING)

UGI

Customer Experience Supervisor

El Cajon, CA · On-site

$70K - $75K/yr

The Customer Experience Supervisor (CX Supervisor) demonstrates effective business acumen and leadership skills to directly supervise an assigned team of CX Advocates. The CX Supervisor ensures his ...

Kith

Customer Experience Supervisor

New York, NY

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

Kith

Customer Experience Supervisor

Chicago, IL · On-site

$28/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

Kith

Customer Experience Supervisor

Brooklyn, NY · On-site

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

TJX Companies

Customer Experience Supervisor

Cabot, AR · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Kith

Customer Experience Supervisor

Beverly Hills, CA

$26 - $28/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

RemX

Be Seen First

Customer Experience Supervisor

Jacksonville, FL · On-site

$28 - $29/hr

Consumer Experience (CX) Supervisor Job Type: Full-Time Department: Customer Experience / Contact Center Operations Location: Jacksonville, FL 32218 (Brand new office) Hours: Monday - Friday 8:00am ...

New

Tjx

Customer Experience Supervisor

Tualatin, OR

$16.95 - $17.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Kith

Customer Experience Supervisor

New York, NY

$24/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for ...

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Customer Experience Supervisor information

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$24.5K

$58K

$101K

How much do customer experience supervisor jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer experience supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the main challenges a Customer Experience Supervisor faces when managing a diverse team?

As a Customer Experience Supervisor, one of the key challenges is balancing the varied strengths and communication styles of team members while ensuring consistent service quality. Supervisors often need to provide tailored coaching and feedback, mediate conflicts, and foster a collaborative environment among individuals with different backgrounds and levels of experience. Successfully navigating these challenges not only improves team performance but also enhances customer satisfaction and drives overall business success.

What is the difference between Customer Experience Supervisor vs Customer Service Manager?

AspectCustomer Experience SupervisorCustomer Service Manager
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor’s degreeUsually requires a bachelor’s degree in business, communications, or related field
Work EnvironmentSupervises customer service teams, often in retail, hospitality, or call centersOversees customer service departments, manages teams, and develops service strategies
Industry UsageCommonly used in retail, hospitality, and service industriesWidely used across various industries including retail, telecom, and finance

The Customer Experience Supervisor focuses on overseeing daily customer interactions and ensuring customer satisfaction at the team level. In contrast, the Customer Service Manager has broader responsibilities, including strategic planning and department management. Both roles require strong communication skills, but the supervisor role is more hands-on with frontline staff, while the manager role involves higher-level oversight and planning.

What are the key skills and qualifications needed to thrive as a Customer Experience Supervisor, and why are they important?

To thrive as a Customer Experience Supervisor, you need strong leadership abilities, a background in customer service, and often a bachelor's degree or relevant experience. Familiarity with CRM platforms, ticketing systems, and quality monitoring tools is typically required. Outstanding communication, problem-solving, and team motivation skills help you stand out in this role. These skills are crucial for ensuring excellent customer interactions, resolving issues efficiently, and maintaining high team performance.

What is a Customer Experience Supervisor?

A Customer Experience Supervisor is a professional responsible for overseeing a team that interacts with customers to ensure they receive excellent service. This role involves monitoring customer interactions, providing coaching and support to team members, and resolving complex customer issues. Customer Experience Supervisors also analyze feedback and data to identify areas for improvement and implement strategies to enhance overall customer satisfaction. Their goal is to ensure that customers have a positive and seamless experience with the company.
What states have the most Customer Experience Supervisor jobs? States with the most job openings for Customer Experience Supervisor jobs include:
Customer Experience Supervisor jobs near you
Infographic showing various Customer Experience Supervisor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Experience Supervisor

Customer Experience Supervisor

UGI

El Cajon, CA • On-site

$70K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Requisition Number: 30044 

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Applications for this position will be accepted until July 31, 2026.

Posting

Job Summary: 

The Customer Experience Supervisor (CX Supervisor) demonstrates effective business acumen and leadership skills to directly supervise an assigned team of CX Advocates.  The CX Supervisor ensures his/her team of customer care professionals delivers an excellent quality experience for every step in the customer's journey.  The CX Supervisor effectively coaches and manages team performance to achieve established key performance measurements and best practices in customer care and efficiency.  The CX Supervisor provides direct oversight, skill/performance development and management, responds to escalated customer complaints, and drives operational effectiveness. 

Key Characteristics: 

  • Ability to lead and supervise teams to meet performance objectives/standards; operates with high integrity and creates a trusting, open relationship with staff
  • Highly collaborative; readily supports functions across the center and AmeriGas to achieve customer and operational excellence 
  • Leads team members to consistently achieve performance excellence; demonstrates positivity and creates a "can do" culture

Duties and Responsibilities: 

  • Responsible and accountable for the daily operation and the performance of a team of service professionals to meet and/or exceed operational performance goals. 
  • Supervises, trains, and motivates staff; ensures individual and team performance to goals, service level agreements and quality metrics, in compliance with client expectations; uses performance management process when necessary.
  • Monitors/observes service contacts and activities to provide timely coaching to staff to improve effectiveness and productivity; conducts regular 1:1 feedback as well as preparing annual performance evaluations. 
  • Delivers/participates in product, process, and service training. 
  • Tracks and reports metrics, KPIs, and data as required by leadership. 
  • Participates in recruitment programs and interviewing/selection to hire high quality individuals as needed; effectively onboards new employees.
  • Contributes to special projects. 
  • Proactively engages employees to build positive morale; fosters a fun and productive environment

Knowledge, Skills and Abilities:

  • Demonstrated success in service/support operations and direct supervisory responsibilities
  • Working knowledge of contact center operations, key performance metrics, and expense management.
  • Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment
  • Excellent verbal and written skills.  Competency in effective business writing.
  • Ability to analyze statistical and performance data, develop management summary reports and proactively develop action plans.

Education and Experience Required:

  • Bachelor's degree preferred or equivalent call center operations experience.
  • Three to five years Contact Center experience with demonstrated capability in leadership roles
  • Experience in analysis of performance/operational data.

Working conditions:

  • Work occurs inside in a contact center/office environment.
  • Must be available to work varying schedules and hours including some weekends and holidays as workload dictates; potential for 24/7/365 day operations in future; available for on-call support as needed.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The pay for this position ranges from $70,400.00 to $75,000.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.

This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.  The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

UGI logo

About UGI

Sourced by ZipRecruiter

UGI Corporation, headquartered in King of Prussia, PA, US, is a diversified utility service company engaged in the distribution and marketing of energy products and services on an international scale. Founded in 1882, the corporation operates through its various subsidiaries in the domestic and international markets. Its repertoire of products and services includes natural gas, liquid fuels, and electricity. The company has fundamentally positioned itself as a leader in the energy industry with a commitment to safety, reliability, and exceptional service. UGI's mission revolves around leading the way in delivering reliable, safe, and efficient energy solutions for customers.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

Year founded

1882

Social media

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