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Customer Experience Supervisor Jobs (NOW HIRING)

Tjx

Customer Experience Supervisor

Jacksonville, FL

$15 - $15.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Full Time Customer Experience Supervisor

Mentor, OH · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Customer Experience Supervisor Full Time

Madison, WI

$16 - $16.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

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Customer Experience Supervisor information

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$24.5K

$58K

$101K

How much do customer experience supervisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the main challenges a customer experience supervisor faces when managing a diverse team?

As a Customer Experience Supervisor, one of the key challenges is balancing the varied strengths and communication styles of team members while ensuring consistent service quality. Supervisors often need to provide tailored coaching and feedback, mediate conflicts, and foster a collaborative environment among individuals with different backgrounds and levels of experience. Successfully navigating these challenges not only improves team performance but also enhances customer satisfaction and drives overall business success.

What is the difference between Customer Experience Supervisor vs Customer Service Manager?

AspectCustomer Experience SupervisorCustomer Service Manager
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor’s degreeUsually requires a bachelor’s degree in business, communications, or related field
Work EnvironmentSupervises customer service teams, often in retail, hospitality, or call centersOversees customer service departments, manages teams, and develops service strategies
Industry UsageCommonly used in retail, hospitality, and service industriesWidely used across various industries including retail, telecom, and finance

The Customer Experience Supervisor focuses on overseeing daily customer interactions and ensuring customer satisfaction at the team level. In contrast, the Customer Service Manager has broader responsibilities, including strategic planning and department management. Both roles require strong communication skills, but the supervisor role is more hands-on with frontline staff, while the manager role involves higher-level oversight and planning.

What are the key skills and qualifications needed to thrive as a customer experience supervisor?

To thrive as a Customer Experience Supervisor, you need strong leadership abilities, a background in customer service, and often a bachelor's degree or relevant experience. Familiarity with CRM platforms, ticketing systems, and quality monitoring tools is typically required. Outstanding communication, problem-solving, and team motivation skills help you stand out in this role. These skills are crucial for ensuring excellent customer interactions, resolving issues efficiently, and maintaining high team performance.

What is a customer experience supervisor?

A Customer Experience Supervisor is a professional responsible for overseeing a team that interacts with customers to ensure they receive excellent service. This role involves monitoring customer interactions, providing coaching and support to team members, and resolving complex customer issues. Customer Experience Supervisors also analyze feedback and data to identify areas for improvement and implement strategies to enhance overall customer satisfaction. Their goal is to ensure that customers have a positive and seamless experience with the company.
Who are the top companies hiring for Customer Experience Supervisor jobs? The top employers for Customer Experience Supervisor jobs are:
What states have the most Customer Experience Supervisor jobs? States with the most job openings for Customer Experience Supervisor jobs include:
Customer Experience Supervisor jobs near you
Infographic showing various Customer Experience Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Experience Supervisor

Tjx

Jacksonville, FL

$15 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

5149 Normandy Blvd

Location:

USA Marshalls Store 1135 Jacksonville FLThis position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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