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Customer Experience Supervisor Jobs (NOW HIRING)

TJX Companies

Customer Experience Supervisor

Tualatin, OR · On-site

$16.95 - $17.45/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Customer Experience Supervisor

San Dimas, CA · On-site

$17.90 - $18.40/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

TJX Companies

Customer Experience Supervisor

Bethlehem, PA · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Customer Experience Supervisor

Jacksonville, FL

$15 - $15.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

UGI

Customer Experience Supervisor

Conroe, TX

... customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of ... Supervises, trains, and motivates staff; ensures individual and team performance to goals, service ...

Tjx

Full Time Customer Experience Supervisor

Mentor, OH · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Full time Customer Experience Supervisor

Miamisburg, OH · On-site

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Part-Time Customer Experience Supervisor

Morgantown, WV · On-site

$13 - $13.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

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Customer Experience Supervisor information

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$24.5K

$58K

$101K

How much do customer experience supervisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the main challenges a customer experience supervisor faces when managing a diverse team?

As a Customer Experience Supervisor, one of the key challenges is balancing the varied strengths and communication styles of team members while ensuring consistent service quality. Supervisors often need to provide tailored coaching and feedback, mediate conflicts, and foster a collaborative environment among individuals with different backgrounds and levels of experience. Successfully navigating these challenges not only improves team performance but also enhances customer satisfaction and drives overall business success.

What is the difference between Customer Experience Supervisor vs Customer Service Manager?

AspectCustomer Experience SupervisorCustomer Service Manager
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor’s degreeUsually requires a bachelor’s degree in business, communications, or related field
Work EnvironmentSupervises customer service teams, often in retail, hospitality, or call centersOversees customer service departments, manages teams, and develops service strategies
Industry UsageCommonly used in retail, hospitality, and service industriesWidely used across various industries including retail, telecom, and finance

The Customer Experience Supervisor focuses on overseeing daily customer interactions and ensuring customer satisfaction at the team level. In contrast, the Customer Service Manager has broader responsibilities, including strategic planning and department management. Both roles require strong communication skills, but the supervisor role is more hands-on with frontline staff, while the manager role involves higher-level oversight and planning.

What are the key skills and qualifications needed to thrive as a customer experience supervisor?

To thrive as a Customer Experience Supervisor, you need strong leadership abilities, a background in customer service, and often a bachelor's degree or relevant experience. Familiarity with CRM platforms, ticketing systems, and quality monitoring tools is typically required. Outstanding communication, problem-solving, and team motivation skills help you stand out in this role. These skills are crucial for ensuring excellent customer interactions, resolving issues efficiently, and maintaining high team performance.

What is a customer experience supervisor?

A Customer Experience Supervisor is a professional responsible for overseeing a team that interacts with customers to ensure they receive excellent service. This role involves monitoring customer interactions, providing coaching and support to team members, and resolving complex customer issues. Customer Experience Supervisors also analyze feedback and data to identify areas for improvement and implement strategies to enhance overall customer satisfaction. Their goal is to ensure that customers have a positive and seamless experience with the company.
Who are the top companies hiring for Customer Experience Supervisor jobs? The top employers for Customer Experience Supervisor jobs are:
What states have the most Customer Experience Supervisor jobs? States with the most job openings for Customer Experience Supervisor jobs include:
Customer Experience Supervisor jobs near you
Infographic showing various Customer Experience Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Experience Supervisor

Lubrizol Corporation

Wickliffe, OH • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Lubrizol rating

8.7

Company rating: 8.7 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

15th of 100 rated chemical manufacturers

Job description

Job Type: Full-time. 4 days on-site, 1 flex day each week

Location: Brecksville, OH to start, and transitioning to Wickliffe, OH in 2028.


As Lubrizol approaches its centennial in 2028, our Wickliffe campus will become the unified home of Lubrizol's global headquarters, integrating Lubrizol's Brecksville site capabilities and employees to the Wickliffe campus.


Shape the Future with Us.
At Lubrizol, we're bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.
 
As part of our global team, you'll be empowered to make a real impact - on your career, your community, and the world around you.

How You'll Make an Impact 

As a Customer Experience Supervisor, you'll drive excellence in customer service operations while strengthening the connection between supply chain, production, and customer-facing teams. You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will: 

  • Lead and develop a team of Customer Experience Representatives, ensuring high performance, accountability, and engagement. 

  • Ensure compliance with global standards set by the Center of Excellence and Supply Chain teams. 

  • Identify, develop, and implement process improvements that enhance efficiency, accuracy, and cost-effectiveness. 

  • Maintain a customer portfolio to stay connected to daily operations and uphold a strong customer-first mindset. 

  • Manage the order-to-cash cycle, ensuring timely processing, shipment, and invoicing. 

  • Evaluate supply plans against customer demand to optimize service levels. 

  • Leverage data analytics to identify trends and potential service disruptions. 

  • Provide insights to Master Production Schedulers to optimize service. 

  • Collaborate with Commercial, Technical, and Sales teams to ensure seamless customer experience. 

  • Manage stakeholder expectations through proactive communication. 

  • Optimize inventory levels through analysis of slow-moving materials. 

  • Lead reporting cadence including open orders and performance metrics. 

  • Participate in customer visits alongside commercial teams. 

Required Qualifications that Enable Your Success 

  • Bachelor's degree from an accredited university or college; technical preferred. 

  • Minimum two (2) years of supply chain, commercial, customer service experience, or other relevant professional experience. 

  • Leadership experience. 

  • Strong understanding of supply chain and logistics processes. 

  • Proficiency with Microsoft Office and SAP. 

  • Strong analytical and problem-solving skills. 

  • Excellent communication and interpersonal skills. 

  • Attention to detail and continuous improvement mindset. 

  • Ability to manage multiple priorities. 

Preferred Qualifications that Drive You Forward 

  • MBA or advanced degree. 

  • Experience in operations such as R&D, manufacturing, or transportation. 

  • Experience leading teams in customer service or supply chain. 

Your Work Environment 

  • Standing, walking, or operating equipment for extended periods 

  • Working in a lab or manufacturing setting with appropriate PPE provided 

  • Use of computers and digital tools in an office or hybrid environment 

  • Occasional lifting or movement of materials 

  • Adherence to safety protocols and ergonomic standards 

We continuously invest in our facilities and technologies to ensure they support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience. 

Benefits that Empower You 

  • Competitive salary with performance-based bonus plans 

  • 401(k) match + Age-Weighted Defined Contribution 

  • Comprehensive medical, dental & vision coverage 

  • Health Savings Account (HSA) 

  • Paid holidays, vacation, and parental leave 

  • Flexible work environment 

  • Learning and development opportunities 

  • Career and professional growth 

  • Inclusive culture and vibrant community engagement 

Learn more at https://benefits.lubrizol.com/! 

Lubrizol: Imagined for Life. Enabled by Science. Delivered by You.

For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions-from engine oils, performance coatings, and skincare to medical devices and plumbing systems -are powered by the expertise, passion, and commitment of people like you.

We tackle the world's toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world-brought to life by science and, most importantly, delivered by you.

Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future.

We win because of you. Let's build the future together.

#LI-CM1 #LBZUS

What Lubrizol employees say

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About Lubrizol

Sourced by ZipRecruiter

The Lubrizol Corporation, a Berkshire Hathaway company, is committed to enabling a sustainable future. Our unmatched science unlocks immense possibilities at the molecular level, driving sustainable and measurable results to help the world Move Cleaner, Create Smarter and Live Better. Our solutions are used by people every day, improving billions of lives around the world.

Industry

Chemical manufacturing

Company size

10,000+ Employees

Headquarters location

Wickliffe, OH, US

Year founded

1928

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