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Customer Experience Supervisor Jobs (NOW HIRING)

TJX Companies

Customer Experience Supervisor

Cabot, AR · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Customer Experience Supervisor

Cabot, AR · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

TJX Companies

Customer Experience Supervisor

Cabot, AR · On-site

$14 - $14.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Customer Experience Supervisor

Sudbury, MA · On-site

$17.25 - $17.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Customer Experience Supervisor

Atlanta, GA

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

TJX Companies

Customer Experience Supervisor

Sudbury, MA · On-site

$17.25 - $17.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

Tjx

Customer Experience Supervisor

Bethlehem, PA

$14.50 - $15/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Team player, working effectively with peers and supervisors * Able to train others * 1 year retail ...

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Showing results 21-40

All JobsCustomer Experience Supervisor Jobs

Customer Experience Supervisor information

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$24.5K

$58K

$101K

How much do customer experience supervisor jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the main challenges a customer experience supervisor faces when managing a diverse team?

As a Customer Experience Supervisor, one of the key challenges is balancing the varied strengths and communication styles of team members while ensuring consistent service quality. Supervisors often need to provide tailored coaching and feedback, mediate conflicts, and foster a collaborative environment among individuals with different backgrounds and levels of experience. Successfully navigating these challenges not only improves team performance but also enhances customer satisfaction and drives overall business success.

What is the difference between Customer Experience Supervisor vs Customer Service Manager?

AspectCustomer Experience SupervisorCustomer Service Manager
CredentialsTypically requires a high school diploma or equivalent; some roles prefer associate or bachelor’s degreeUsually requires a bachelor’s degree in business, communications, or related field
Work EnvironmentSupervises customer service teams, often in retail, hospitality, or call centersOversees customer service departments, manages teams, and develops service strategies
Industry UsageCommonly used in retail, hospitality, and service industriesWidely used across various industries including retail, telecom, and finance

The Customer Experience Supervisor focuses on overseeing daily customer interactions and ensuring customer satisfaction at the team level. In contrast, the Customer Service Manager has broader responsibilities, including strategic planning and department management. Both roles require strong communication skills, but the supervisor role is more hands-on with frontline staff, while the manager role involves higher-level oversight and planning.

What are the key skills and qualifications needed to thrive as a customer experience supervisor?

To thrive as a Customer Experience Supervisor, you need strong leadership abilities, a background in customer service, and often a bachelor's degree or relevant experience. Familiarity with CRM platforms, ticketing systems, and quality monitoring tools is typically required. Outstanding communication, problem-solving, and team motivation skills help you stand out in this role. These skills are crucial for ensuring excellent customer interactions, resolving issues efficiently, and maintaining high team performance.

What is a customer experience supervisor?

A Customer Experience Supervisor is a professional responsible for overseeing a team that interacts with customers to ensure they receive excellent service. This role involves monitoring customer interactions, providing coaching and support to team members, and resolving complex customer issues. Customer Experience Supervisors also analyze feedback and data to identify areas for improvement and implement strategies to enhance overall customer satisfaction. Their goal is to ensure that customers have a positive and seamless experience with the company.
Who are the top companies hiring for Customer Experience Supervisor jobs? The top employers for Customer Experience Supervisor jobs are:
What states have the most Customer Experience Supervisor jobs? States with the most job openings for Customer Experience Supervisor jobs include:
Customer Experience Supervisor jobs near you
Infographic showing various Customer Experience Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Experience Supervisor

Assuranceamerica

Mcallen, TX • On-site

Full-time

Posted 18 days ago

Job description

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a "roll up your sleeves" attitude to help make things happen.

The Customer Experience Supervisor is the leader of a team within the call center and fully responsible for all that takes place - from the design and establishment of protocols, to providing the management oversight to the Customer Experience Representative team members. Leadership is required to assure all calls are handled with utmost professionalism, in line with standards and practices, and managed in a timely manner to assure our company maintains a strong, positive image in the marketplace among our customers.

Each day at AssuranceAmerica is different, but as a Customer Experience Supervisor you will:

  • Guides and manages performance and professional development through coaching and mentoring of technical staff, including performance evaluations and salary reviews.

  • Performs regular file reviews and audits to determine compliance with best practices.

  • Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to associates.

  • Requires technical knowledge and experience, including an understanding of coverage and minimum state requirements.

  • Responsible for various projects related to achieving Department goals (i.e., cost management, quality assurance, training, and development, etc.).

  • Control backlog error and expenses.

  • Knowledge of analytics and KPIs to analyze and evaluate associate and team performance.

  • May be called upon to perform additional duties as needed.


Qualifications:

Required

  • Bachelor's degree or equivalent work experience.

Preferred

  • 3+ years of insurance experience within the private passenger market.
  • 3+ years of leadership, supervision, and training of others.

Apply