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Customer Relations Manager Jobs (NOW HIRING)

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$22 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns ... upper management for further investigation Determine charges for service requested, collect ...

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$22 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns ... upper management for further investigation Determine charges for service requested, collect ...

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How much do customer relations manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer relations manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address concerns, and coordinate with sales and support teams to improve service quality. Strong communication skills and familiarity with CRM software are essential for this role.

Is being an RM a stressful job?

A Customer Relations Manager (CRM) role can be stressful due to managing customer expectations, resolving complaints, and meeting performance targets. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially in fast-paced environments. However, workload and stress levels vary depending on the company, industry, and individual capacity.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

How much is the salary of a relationship manager?

A Customer Relations Manager's salary typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and strong communication skills are essential for success in this position.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
More about Customer Relations Manager jobs
What cities are hiring for Customer Relations Manager jobs? Cities with the most Customer Relations Manager job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
Who are the top companies hiring for Customer Relations Manager jobs? The top employers for Customer Relations Manager jobs are:
What states have the most Customer Relations Manager jobs? States with the most job openings for Customer Relations Manager jobs include:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
Customer Relations Manager

Customer Relations Manager

Crain Automotive

Bentonville, AR • On-site

Full-time

Re-posted 11 days ago

Crain Automotive rating

5.8

Company rating: 5.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

114th of 146 rated car dealerships

Job description

Customer Relations ManagerLocation: Crain Hyundai of Bentonville

Address: 3000 SE Moberly Ln, Bentonville, AR, 72712

Job Description

Crain Hyundai of Bentonville is seeking a dedicated and experienced Customer Relations Manager to join our team. The ideal candidate will be responsible for managing and enhancing the overall customer experience, ensuring customer satisfaction, and fostering long-term relationships with our clients.

Responsibilities
  • Develop and implement customer relations strategies to improve customer satisfaction and loyalty.
  • Serve as the primary point of contact for customer inquiries, concerns, and feedback.
  • Collaborate with sales, service, and other departments to resolve customer issues promptly and effectively.
  • Monitor customer satisfaction metrics and prepare regular reports for management.
  • Train and support staff on best practices for customer service and relationship management.
  • Identify opportunities to enhance the customer experience and recommend improvements.
  • Handle escalated customer complaints with professionalism and a problem-solving approach.
Qualifications
  • Proven experience as a Customer Relations Manager or similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Ability to work collaboratively with multiple departments.
  • Detail-oriented with strong organizational skills.
  • Familiarity with CRM software and customer service tools is a plus.
  • Passion for delivering exceptional customer service.
How to Apply

If you are passionate about building strong customer relationships and driving customer satisfaction, we encourage you to apply for the Customer Relations Manager position at Crain Hyundai of Bentonville. Please submit your resume and cover letter to our HR department.

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