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How much do customer relations manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer relations manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What is the role of a Customer Relations Manager?

A Customer Relations Manager is responsible for maintaining positive relationships with customers, addressing their needs and concerns, and ensuring customer satisfaction. They often analyze customer feedback, develop strategies to improve service quality, and collaborate with sales and support teams to enhance the customer experience.
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What are the most commonly searched types of Customer Relations jobs?

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Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Customer Relations Manager

Little Rock, AR • On-site

Crain Automotive
51 - 200 employees

5.8

Company rating: 5.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

116th of 155 rated car dealerships

People enjoy working here

Respectful managers

Learn more about Crain Automotiveexternal

Full-time

Re-posted 3 days ago

Job description

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Customer Relations ManagerLocation: Crain Chevrolet of Little Rock

Address: 9911 Interstate 30, Little Rock, AR, 72209

Job Description

Crain Chevrolet of Little Rock is seeking a dedicated and proactive Customer Relations Manager to join our team. The ideal candidate will be responsible for managing and enhancing our customer relationships, ensuring a positive experience for every client, and supporting the dealership’s commitment to exceptional service.

Key Responsibilities
  • Develop and maintain strong relationships with customers to foster loyalty and repeat business.
  • Address and resolve customer inquiries, concerns, and complaints promptly and professionally.
  • Collaborate with sales, service, and other departments to ensure seamless customer experiences.
  • Monitor customer feedback and implement strategies to improve satisfaction and retention.
  • Manage customer communication channels including phone, email, and in-person interactions.
  • Track and report on customer relations metrics to support continuous improvement.
Required Skills
  • Customer Relations: Proven ability to build and maintain positive relationships with customers.
  • Self Management: Strong organizational skills with the ability to work independently and manage multiple priorities.
  • Time Management: Efficiently manage time to meet deadlines and handle customer needs promptly.
Qualifications
  • Previous experience in customer relations or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency with customer management software and Microsoft Office Suite is a plus.

If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for the Customer Relations Manager position at Crain Chevrolet of Little Rock.

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