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Customer Relations Manager Jobs (NOW HIRING)

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$22 - $24/hr

We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns ... upper management for further investigation Determine charges for service requested, collect ...

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How much do customer relations manager jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer relations manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
More about Customer Relations Manager jobs
What cities are hiring for Customer Relations Manager jobs? Cities with the most Customer Relations Manager job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
Who are the top companies hiring for Customer Relations Manager jobs? The top employers for Customer Relations Manager jobs are:
What states have the most Customer Relations Manager jobs? States with the most job openings for Customer Relations Manager jobs include:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 8% Part Time, and 23% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
Customer Relations Manager

Customer Relations Manager

Crain Automotive

Little Rock, AR

Full-time

Posted 8 days ago

Crain Automotive rating

5.8

Company rating: 5.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

113th of 140 rated car dealerships

Job description

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Customer Relations ManagerLocation: Crain Chevrolet of Little Rock

Address: 9911 Interstate 30, Little Rock, AR, 72209

Job Description

Crain Chevrolet of Little Rock is seeking a dedicated and proactive Customer Relations Manager to join our team. The ideal candidate will be responsible for managing and enhancing our customer relationships, ensuring a positive experience for every client, and supporting the dealership’s commitment to exceptional service.

Key Responsibilities
  • Develop and maintain strong relationships with customers to foster loyalty and repeat business.
  • Address and resolve customer inquiries, concerns, and complaints promptly and professionally.
  • Collaborate with sales, service, and other departments to ensure seamless customer experiences.
  • Monitor customer feedback and implement strategies to improve satisfaction and retention.
  • Manage customer communication channels including phone, email, and in-person interactions.
  • Track and report on customer relations metrics to support continuous improvement.
Required Skills
  • Customer Relations: Proven ability to build and maintain positive relationships with customers.
  • Self Management: Strong organizational skills with the ability to work independently and manage multiple priorities.
  • Time Management: Efficiently manage time to meet deadlines and handle customer needs promptly.
Qualifications
  • Previous experience in customer relations or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency with customer management software and Microsoft Office Suite is a plus.

If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for the Customer Relations Manager position at Crain Chevrolet of Little Rock.

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