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Solvay Bank

AVP, Customer Relations Manager

Syracuse, NY · On-site

$64K - $79K/yr

AVP, Customer Relations Manager The AVP, Customer Relations Manager provides oversight of the daily operations of the Bank's call center to ensure high-quality service, fast resolution of client ...

CarStar

customer relations manager

Mcallen, TX

Provide excellent customer service, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department ...

CarStar

customer relations manager

Los Fresnos, TX

Provide excellent customer service, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department ...

CarStar

customer relations manager

Pharr, TX

Provide excellent customer service, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department ...

Sight & Sound

Customer Relations Lead

Branson, MO · On-site

Ability to take over in Customer Relations Manager's absence, and perform within all areas of Guest Services both internal and external. * Stay current with policy and procedural changes within the ...

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How much do customer relations manager jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer relations manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a Customer Relations Manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address concerns, and coordinate with sales and support teams to improve service quality. Strong communication skills and familiarity with CRM software are essential for this role.

Is being an RM a stressful job?

A Customer Relations Manager (CRM) role can be stressful due to managing customer expectations, resolving complaints, and meeting performance targets. The job often requires strong communication skills, problem-solving abilities, and the ability to handle high-pressure situations, especially in fast-paced environments. However, workload and stress levels vary depending on the company, industry, and individual capacity.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

How much is the salary of a relationship manager?

A Customer Relations Manager's salary typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and strong communication skills are essential for success in this position.

What does a Customer Relations Manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relations Manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
More about Customer Relations Manager jobs
What cities are hiring for Customer Relations Manager jobs? Cities with the most Customer Relations Manager job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
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What states have the most Customer Relations Manager jobs? States with the most job openings for Customer Relations Manager jobs include:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
AVP, Customer Relations Manager

AVP, Customer Relations Manager

Solvay Bank

Syracuse, NY • On-site

$64K - $79K/yr

Other

Medical, Dental, Retirement

Posted 28 days ago

Job description

At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an opportunity as part of our Customer Relations team.

AVP, Customer Relations Manager

The AVP, Customer Relations Manager provides oversight of the daily operations of the Bank’s call center to ensure high-quality service, fast resolution of client concerns, and the achievement of performance goals. This position works closely with the Chief Retail Banking Officer and the Customer Relations Supervisor to ensure excellent customer service while executing operational functions adhering to Bank Policy and Procedure, as well as overseeing new initiatives.

The ideal candidate will have 5 or more years in banking experience in an operational role with a working knowledge of banking products and services and high focus on customer service, demonstrated success is problem resolution, as well as the ability to cultivate and maintain strong internal and departmental relationships.

For over 100 years Solvay Bank has been dedicated to our customers and community. Join us and enjoy the many rewards; matched 401(k) retirement savings, health and dental coverage, and more.


Internal candidates must apply by 7/7/2026

Solvay Bank is an EOE/AA/Disability/Veteran

https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf

https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf



Position Title: Reports To:

AVP, Customer Relations Manager VP, Chief Retail Banking Officer


Position Summary:

Provides oversight of the daily operations of the Bank’s call center to ensure high-quality service, fast resolution of client concerns, and the achievement of performance goals. Works closely with the Chief Retail Banking Officer and the Customer Relations Supervisor to ensure excellent customer service while executing operational functions adhering to Bank Policy and Procedure, as well as overseeing new initiatives.


Tasks:

  • Resolve operational problems. Interface with other bank departments and branches regarding problems, research, assistance, etc.
  • Maintain in-depth knowledge of products and services offered by the Bank.
  • Responsible for identifying necessary training for department team members on operational and support topics.
  • Host 1:1 coaching sessions with Customer Relations Supervisor and participate in Customer Relations Specialist coaching sessions occasionally.
  • Provide guidance and assist with escalated complaints, disputes, or complex customer inquiries that front-line agents are struggling to resolve, ensuring a high level of customer satisfaction.
  • Identify opportunities, as a team, to better educate bank clients on products and services available to them.
  • Measure performance with key metrics such as call abandonment, call waiting, call time, etc. and report these to Management with recommendations, if necessary.
  • Routinely review and identify business needs, analyze process’ to ensure they meet expectations, and recommend opportunities to ensure continued improvements.
  • Focus on efforts to provide exemplary customer service to our digital-preferred client base.
  • Develop knowledge of and ensure compliance through job functions and responsibilities relating to various federal regulations including Bank Secrecy/Anti-Money Laundering Act, Regulation E, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, and Regulation CC.
  • Support audit and exam requests in collaboration with the Operations and Branch Administration teams.
  • Ensure timely response and resolution of customer issues.
  • Provide guidance for solutions to customer inquiries in a timely manner to ensure customer satisfaction. Encourage “ownership” of the inquiry until adequately resolved.
  • Foster a positive and professional work environment.
  • Assist with special projects and other duties as needed.
  • Maintain a high degree of confidentiality regarding customer accounts.


Skills and Attributes:

  • Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to customer inquiries.
  • Written / Electronic Communication - Communicates effectively both verbal and written as appropriate for the needs of the audience.
  • Verbal Communication – Conveys information respectfully and intelligently by verbally communicating information and ideas so that others understand.
  • Motivation – Is self-motivated and can motivate co-workers to develop successful relationships with all customers and staff members.
  • Creativity and Innovation – Develops new and original ideas that foster growth and efficiency within Operations and the Customer Relations area.
  • Dedication and Involvement – Is involved with the Solvay Bank Community and Staff.


Experience and Education:

  • 5 or more years of banking experience in an Operational Role with a focus on a high level of customer service.
  • A minimum of 5 years’ management experience.
  • Outstanding communication, problem-solving, and conflict resolution skills. High empathy and the ability to inspire and motivate a diverse team.
  • Demonstrated success in problem resolution.
  • Demonstrated knowledge of banking products and services
  • Ability to cultivate and sustain strong internal and departmental relationships.
  • Understands Solvay Bank Work Values and visibly exhibits these values in daily approach to work and work relationships.


Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate.



Exempt 6.2026