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Customer Relations Assistant Jobs (NOW HIRING)

carnegie

Associate Director, Customer Relations Overview: Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional ...

Carnegie Hall

Manager, Customer Relations

New York, NY · On-site

$66K - $69K/yr

Associate Director, Customer Relations Overview: Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional ...

Zenfire PR

Public Relations Assistant

Savannah, GA · On-site

Company Description Zenfire PR has already begun to make strides towards its mid term goals of ... Understand, analyze and act on key performance indicators to continually improve customer ...

Zenfire PR

Public Relations Assistant

Savannah, GA

Company Description Zenfire PR has already begun to make strides towards its mid term goals of ... Understand, analyze and act on key performance indicators to continually improve customer ...

AV Taxi Rides

Public Relations Assistant

Nashville, TN

$20 - $29/hr

Key Responsibilities * Assist with public relations and customer communication initiatives * Support promotional campaigns and community outreach activities * Respond to customer and general public ...

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Customer Relations Assistant information

See salary details

$17K

$43.8K

$56.5K

How much do customer relations assistant jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer relations assistant in the United States is $43,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $45,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What cities are hiring for Customer Relations Assistant jobs?

Cities with the most Customer Relations Assistant job openings:

What are the most commonly searched types of Customer Relations jobs?

The most popular types of Customer Relations jobs are:

What states have the most Customer Relations Assistant jobs?

States with the most job openings for Customer Relations Assistant jobs include:

Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,813 per year, or $21.1 per hour.

Customer Relations Assistant

Hughes Recruiting & Consulting

Rock Falls, IL • On-site

$17 - $19/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Customer Relations Assistant: Rock Falls, Illinois
Our customer in Rock Falls, Illinois, is seeking motivated individuals to join their team. We’re recruiting a Customer Relations Assistant to work full-time on 1st shift. As a Customer Relations Assistant, you will play a vital role in supporting clients and the account management team by providing exceptional customer service, handling administrative tasks, and ensuring daily operations run smoothly. 
 
Responsibilities of the Customer Relations Assistant:
 
Client Communication & Support
  • Answer incoming calls and assist clients with service requests.
  • Provide outstanding customer service through phone and email communication.
  • Promote referral programs and online reviews.
  • Escalate complex issues to Account Managers or licensed agents as needed.
Documentation & Data Management
  • Process daily downloads and maintain records in the agency management system.
  • Manage the general email inbox and route communications appropriately.
  • Document client interactions and maintain accurate contact information.
Administrative Support
  • Perform daily document management tasks, including printing, scanning, and faxing.
  • Assist with audits and identify cross-selling opportunities.
  • Support administrative and operational team needs.
Client Service & Account Support
  • Process certificates, Auto ID cards, and other policy-related requests.
  • Assist with appointment scheduling and claims support.
  • Provide timely assistance with routine account servicing needs.
Billing & Payment Assistance
  • Process client payments and answer basic billing questions.
  • Promote convenient payment options.
  • Assist with past-due payment follow-up procedures.
Team Collaboration
  • Support Account Managers with policy changes and service requests.
  • Follow up on renewals and quotes with carriers.
  • Assist with tasks that improve team efficiency and client service.
 
Customer Relations Assistant Qualifications:
  • Previous customer service, administrative, receptionist, or insurance office experience preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and relationship-building abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with computers, email, and office software.
  • Ability to learn agency management systems and procedures.
  • Positive attitude and commitment to delivering exceptional client experiences.
  • Ability to work independently while contributing to team success.
Pay for Customer Relations Assistant: $17-$19/hour.
 
Customer Relations Assistant Benefits:
  • Health insurance.
  • Paid time off.
  • 401k with company match.
  • Paid weekly.
  • Direct deposit.
  • Paid training.
 
Type: 1st Shift, Full-time
 
Schedule: Monday - Friday from 8:30am - 4:30pm.
 
Apply now!
Are you ready to move from the worries of today to your dreams of tomorrow? If so, give Hughes a call. We are the top-rated staffing, recruiting, and HR experts in the region. We are headquartered in Freeport, IL and have 11 locations across Illinois, Wisconsin, and Minnesota. Where we have offices, we have connections to the best local jobs! Walk in our doors and you’ll find friendly professional staff who dig deep, get results, and most importantly have fun! The reviews speak for themselves, at Hughes we quickly hook you up with companies that offer competitive pay rates, great culture & benefits, and a chance to elevate your life. We offer health insurance and 401(k) too to all our employees. To get the ball rolling, visit us online at