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Customer Relations Assistant Jobs (NOW HIRING)

carnegie

Associate Director, Customer Relations Overview: Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional ...

Carnegie Hall

Manager, Customer Relations

New York, NY · On-site

$66K/yr

Associate Director, Customer Relations Overview: Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional ...

Zenfire PR

Public Relations Assistant

Savannah, GA · On-site

Company Description Zenfire PR has already begun to make strides towards its mid term goals of ... Understand, analyze and act on key performance indicators to continually improve customer ...

Zenfire PR

Public Relations Assistant

Savannah, GA · On-site

Company Description Zenfire PR has already begun to make strides towards its mid term goals of ... Understand, analyze and act on key performance indicators to continually improve customer ...

Gradient Inc

Client Relations Assistant

Clackamas, OR · On-site

Youre energized by helping others and providing excellent customer support. You excel in roles ... As the Client Relations Assistant, your support is essential to the success of our compliance team.

Better Talent

Owner Relations Assistant

Pensacola, FL

$18 - $21/hr

Are you passionate about customer service and building meaningful relationships? Do you thrive in a ... Position Summary The Owner Relations Assistant is an entry-level, developmental position designed ...

Gradient Inc

Client Relations Assistant

Clackamas, OR · On-site

$21.95/hr

Who You Are: You're energized by helping others and providing excellent customer support. You excel ... As the Client Relations Assistant, your support is essential to the success of our compliance team.

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Customer Relations Assistant information

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$17K

$43.8K

$56.5K

How much do customer relations assistant jobs pay per year?

As of Jul 21, 2026, the average yearly pay for customer relations assistant in the United States is $43,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $45,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Relations Assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What jobs pay 4000 a week without a degree?

Customer Relations Assistant roles typically do not pay $4,000 a week without significant experience or commission-based incentives. High-paying jobs that can reach this level without a degree often include sales positions, real estate agents, or certain entrepreneurial ventures, but they usually require strong skills, networking, and sometimes licensing or certifications. Most roles offering such high weekly earnings are performance-based or involve commission structures rather than fixed salaries.

What are some typical challenges faced by Customer Relations Assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

Is a CSA job stressful?

A Customer Relations Assistant (CSA) job can be stressful due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude under pressure. Good communication skills and the ability to stay calm are important for managing stress in this role.

How can I make 2000 a week working from home?

A Customer Relations Assistant can increase earnings by working additional hours, taking on high-volume or specialized roles, or earning commissions through upselling and customer retention efforts. Developing strong communication skills and proficiency with customer management tools can also improve productivity and income potential. Earning $2000 weekly typically requires consistent full-time hours and possibly multiple clients or employers.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What cities are hiring for Customer Relations Assistant jobs? Cities with the most Customer Relations Assistant job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
What states have the most Customer Relations Assistant jobs? States with the most job openings for Customer Relations Assistant jobs include:
Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,813 per year, or $21.1 per hour.
Manager, Customer Relations

Manager, Customer Relations

carnegie

Other

Posted 12 days ago

Job description

Manager, Customer Relations

Department: Ticketing Services

Title of Position: Manager, Customer Relations

Reports to Position: Associate Director, Customer Relations

 

Overview:

Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional customer service across phone, email, and live chat. Provide day-to-day leadership and supervision to Customer Relations staff while supporting operational excellence, staff development, customer communications, and departmental initiatives. Serve as a resource for employees, ticket buyers, and internal stakeholders, helping to ensure a seamless and consistent ticket buying experience across all touchpoints.

Required schedule for this position is Saturday–Wednesday, 12:00 PM–8:00 PM.

Tasks & Responsibilities:

  • Assist the Associate Director of Customer Relations in overseeing daily omni-channel contact center operations, including phone, email, and live chat.
  • Demonstrate strong leadership by providing supervision, guidance, and training to Customer Relations Representatives, promoting a culture of service excellence, accountability, and teamwork.
  • Manage and maintain weekly call center staff schedules, break schedules, and daily staffing adjustments to ensure appropriate service coverage.
  • Prepare daily shift reports, service summaries, and communications for Ticketing Services leadership and senior staff.
  • Assist with escalated ticket buyer interactions and complex service situations, ensuring timely and professional resolution while maintaining Carnegie Hall's customer service standards.
  • Oversee incoming customer service and feedback communications, providing supervision and support to staff responsible for email response management.
  • Ensure timely assignment, monitoring, and resolution of customer inquiries received through Zendesk and other ticket buyer support platforms.
  • Prepare daily reconciliation reports and assist with other operational reporting as needed.
  • Train new employees and provide ongoing staff training related to policies, procedures, systems, and customer service best practices.
  • Manage call center technology and telephony systems.
  • Prepare, distribute, and monitor ticket buyer communications including robocalls.
  • Assist in managing and investigating issues related to online fraud, suspicious activity, chargebacks, and patron account concerns, escalating matters when appropriate.
  • Oversee adherence to Carnegie Hall's ADA-related ticketing procedures and ensure appropriate accommodations, documentation, and follow-up are completed accurately and consistently.
  • Coordinate with other departments, including Marketing, House Management, Booking, Box Office, Information Technology, Finance, and Human Resources to support customer service initiatives and operational needs.
  • Perform administrative duties and special projects as assigned by the Associate Director of Customer Relations.
  • Assist in implementing new procedures, workflows, technologies, and ticket service initiatives that improve operational efficiency and the customer experience.

In addition to supervisory responsibilities, the Manager of Customer Relations performs the same customer-facing responsibilities as a Customer Relations Representative, including:

  • Provide customer support across phone, live chat, and email in an omni-channel contact center environment.
  • Process single ticket sales, subscription series sales, and subscription exchanges.
  • Assist with contributions, ticket donations, and related transactions.
  • Support workshop and rehearsal registrations and general event inquiries.
  • Handle ticket reissuing, refunds, exchanges, and order adjustments.
  • Guide ticket buyers through website navigation and provide support for chatbot and self-service tools.
  • Respond to inquiries regarding performances, policies, and general Carnegie Hall information.

Skills & Qualifications:

  • A bachelor’s degree is preferred. A knowledge of music and live entertainment is desired.
  • Leadership and supervisory experience in a customer service or contact center environment.
  • Strong customer service, coaching, and employee development skills.
  • Experience working in an omni-channel customer service environment including phone, email, and live chat.
  • Ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Strong interpersonal, written, and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Experience handling escalated customer situations with professionalism and sound judgment.
  • Strong problem-solving and decision-making abilities.
  • Proficiency with telephony software, and Microsoft Office applications.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Familiarity with Tessitura and Zendesk preferred.
  • Knowledge of performing arts ticketing and customer service operations preferred.

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