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Customer Relations Assistant Jobs in Virginia (NOW HIRING)

Carmax

SR Coordinator, Customer Relations

Richmond, VA · On-site

$18.10 - $27.90/hr

Position Overview As a Sr. Coordinator, Customer Relations, you will be the ultimate advocate for ... Successfully utilize de-escalation techniques to appropriately assist customers experiencing a ...

Carmax

SR Coordinator, Customer Relations

Richmond, VA · On-site

$18.10 - $27.90/hr

Position Overview As a Sr. Coordinator, Customer Relations, you will be the ultimate advocate for ... Successfully utilize de-escalation techniques to appropriately assist customers experiencing a ...

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All JobsCustomer Relations JobsCustomer Relations Assistant JobsCustomer Relations Assistant Jobs in Virginia

Customer Relations Assistant information

See Virginia salary details

$16.9K

$43.4K

$56K

How much do customer relations assistant jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer relations assistant in Virginia is $43,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,700.00 and $44,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What are the most commonly searched types of Customer Relations jobs in Virginia? The most popular types of Customer Relations jobs in Virginia are:
What cities in Virginia are hiring for Customer Relations Assistant jobs? Cities in Virginia with the most Customer Relations Assistant job openings:
Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,437 per year, or $20.9 per hour.

Customer Relations Assistant

Triptastic Adventures

Chesapeake, VA • On-site

Other

Re-posted 25 days ago

Job description

About the job Customer Relations Assistant
Role Overview
Our company is expanding our remote team and is seeking candidates who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services.
This opportunity is preferrable for those who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team.
Primary Responsibilities
Support customers by organizing and coordinating customized service arrangements
Research and review available options to match client needs and preferences
Secure and verify reservations to ensure details are accurate
Maintain professional communication through phone and email
Assist with schedule updates, adjustments, and general service inquiries
Keep client information and documentation organized and up to date
Participate in training sessions
What We Provide
Fully remote
Flexible schedule
Ongoing training and learning resources
Supportive team culture
Qualifications
Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain
Must be at least 18 years of age
Strong written and verbal communication skills in English
Reliable internet access and smartphone (computer is also highly recommended)
Previous customer service experience is beneficial but not required

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